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Audi of Lexington
Lexington, KY
33 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 33 reviews
November 13, 2023
I have a well maintained A6 with a severe oil consumption issue that Audi has no interest in taking ownership of. The review process lacks any voice of the customer while the dealer seemingly plays a signifi issue that Audi has no interest in taking ownership of. The review process lacks any voice of the customer while the dealer seemingly plays a significant role in. Audi of Lex is under new ownership which means they are in poor condition to offer meaningful input into the case. Bottom line, at 98k miles I have a perfect vehicle with cancerous pistons and Audi does not care. My mistake thinking Audi offers quality. Steer clear of any 2.0 Audi engine. It’s a sad day. More
by John
Employees Worked With
Person who supposedly led the case review. , Chad Kemmish
Helpful November 10, 2023
I bought a BEAUTIFUL 2019 Audi S8- After having the one key I was given for the vehicle stolen, I called Audi about towing it to them and having a new one made and programmed (which is close to $1000 for t key I was given for the vehicle stolen, I called Audi about towing it to them and having a new one made and programmed (which is close to $1000 for this key). I first spoke to Matthew who was WONDERFUL but was then led to a woman in the service department who was the RUDEST person I’ve ever spoken to, let alone someone in customer service. She patronized me, talked down at me, raised her voice at me, and hung up when I asked to be transferred to a manage and said “she didn’t have to”. It’s interesting to think customers are paying as much as they are for these vehicles, the upkeep, services, etc and being spoken to like they aren’t spending as much as they are- let alone people at all. I am considering trading in my Audi and deterring my friends from ever owning one solely based on the woman I interacted with at this store. Thanks for ruining an entire brand. More
by buyer
Employees Worked With
Matt Cantor, Ida Kohl
October 10, 2023
We purchased a used SUV. Our salesman was Eli . He took us on several test drives and was very professional. There was no pressure and for us that was a plus. This the se Our salesman was Eli . He took us on several test drives and was very professional. There was no pressure and for us that was a plus. This the second SUV that we have bought from Audi of Lexington. I would recommend that you give them a try. I think you will be pleased. They detailed our car before we left with it. They also gave us a car fax. We were given a list of things that they had checked and preformed on the car. We are very happy with our purchase. More
by judedean
Employees Worked With
Eli Tankersley
September 20, 2023
Professional, friendly and knowledgeable staff. Service Advisor was Patricia Smith, who promptly attended to my service appointment and provided me with an excellent Audi Loaner. Service was per Service Advisor was Patricia Smith, who promptly attended to my service appointment and provided me with an excellent Audi Loaner. Service was performed on time as promised. Appreciate having my A4 clean and washed. Looks like brand new Audi. Highly recommend Audi of Lex, great cars, service and sales! More
by mwhitaker635
Employees Worked With
Service Advisor, Patricia Smith
June 20, 2023
Called the dealership on Friday evening and talked to my sales consultant David about a vehicle I was interested in. All of my questions were answered quickly and professionally, and we made an appointment sales consultant David about a vehicle I was interested in. All of my questions were answered quickly and professionally, and we made an appointment for Saturday morning to come and see the vehicle. We drove the vehicle and loved it, and once we got back together, the whole paperwork process didn’t take more than 20 minutes. It was a completely quick, easy and stress-free transaction from start to finish. David then took a great deal of time to show us the different features of the vehicle and made sure we knew how everything worked before we left. He even followed up later to make sure that we got home OK and everything works great with the car. I’ll definitely check with David and Audi of Lexington , the next time I’m in the market for a vehicle and I wouldn’t be afraid to refer my family and friends to them as well. In most cases, I’d rather do about anything rather than go to a car dealership to buy a vehicle, but this was a very low pressure stress free transaction. Thanks, David. More
by Soracaba
Employees Worked With
David Slay
May 17, 2023
Audi of Lexington is Awesome! Ida and the whole service staff worked diligently to solve my service issue. Ida went above and beyond to get our Audi the best service and repair. S Ida and the whole service staff worked diligently to solve my service issue. Ida went above and beyond to get our Audi the best service and repair. She genuinely took care of all my concerns and questions. Thank you Ida and Audi of Lexington! More
by D. Young
Employees Worked With
Ida Kohl
January 03, 2023
You may have an easier time getting an appointment for an open heart surgery! In this day and age, they don't have a functional online scheduler. They do have one, but it just asks you to call them. Nice! Wh open heart surgery! In this day and age, they don't have a functional online scheduler. They do have one, but it just asks you to call them. Nice! When you do, you'll have to leave a message because you won't get to a live person. You leave a message, and you won't hear from them forcing you to call again, and again and again. At the end when you do get to them, the nearest service appointment will be for 2 months from that date! Even if it's related to a safety-related recall; doesn't matter. More
by tenderidol
Employees Worked With
Ida Kohl
September 10, 2022
Avoid salesman Martin at all costs. He’s lucky a xxxxxx could’ve sold me the car. Really wish he wouldn’t have gotten my commission He’s lucky a xxxxxx could’ve sold me the car. Really wish he wouldn’t have gotten my commission More
by Avoid Martin
Employees Worked With
Martin Gillette
November 01, 2021
My husband bought a car to give to me . It was delivered on Oct. 6. I still do not have the title or bill of sale - today is Nov. 1. Marty is completely incompetent as to where my title is. There seems on Oct. 6. I still do not have the title or bill of sale - today is Nov. 1. Marty is completely incompetent as to where my title is. There seems to be no way to trace it! A continued temporary license plate was supposed to be sent last week - didn't happen. I cannot even drive my new car! He keeps passing the buck onto his clerk and the parts Dept,. I asked for a copy of Bill of Sale be texted or emailed . Didn't happen. Worst experience ever for buying a car ! More
by Pamela
Employees Worked With
Martin Gillette
September 01, 2021
I signed the contract for a 2019 A3 in October 2018. I was told it would take six weeks or so to receive my car. I checked in after six weeks and received no response to my voicemail. After another coup was told it would take six weeks or so to receive my car. I checked in after six weeks and received no response to my voicemail. After another couple of calls they at least answered but provided no useful information as to how much longer I could expect to wait. Frustrated, I brought my case to the sales manager. He apologized but wasn’t much more informative about my order. I told him I’d expect a discount given the delay and he agreed to this and made good on this when the car finally arrived in May 2019. Whether it’s a $15 K econocar or fancy 5-ringed vehicle, I think customers deserve respect and consideration. I’m sorry to say I got little of either during my A3 saga. The plot thickens… I brought my A3 with approximately 3,500 miles on the odometer to the same dealership in the spring of 2020 to complain of a jerkiness in transmission up shifts and down shifts. The problem was with transmission parts and was repaired to my satisfaction. However, given the low mileage and less than a year ownership, I asked the my sales manager to check with Audi about an extension in my warranty. Just for the drivetrain- no other parts. I knew it was a long shot but felt justified in asking. He never got back to me. I left voicemails and also emailed but no response. I’m not one to pound on tables or yell but am pretty angry over the lack of concern from the dealership. More
by Rhubarb
Employees Worked With
Matt Cantor, Martin Gillette
