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Audi Westwood

Westwood, MA

4.1
499 Reviews

375 Providence Hwy Rt 1 "The Automile"

Westwood, MA

02090

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Showing 499 reviews

December 19, 2023

The service department is wonderful. My advisor Chace is just fantastic. He keeps me updated and checks in after service to make sure my car is running fine. It is a good feeling knowing More

by jenb1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chace Pires
Dec 20, 2023 -

Audi Westwood responded

Thank you for the Five Star review and for choosing Audi Westwood. We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again.

October 11, 2023

I had a great experience with Justin and the service team at Audi Westwood. They were professional, courteous, proactive with communication - overall top notch customer service! More

by Heatherdelleo
Recommend Dealer
Yes
Employees Worked With
Justin Vargas
Oct 13, 2023 -

Audi Westwood responded

We're delighted to hear that you had a great experience with Justin and the service team at Audi Westwood. Being professional, courteous, and proactive with communication is our goal, and we're glad to have provided you with top-notch customer service. Thank you for choosing us, and we appreciate your positive feedback!

August 22, 2023

World class service department. Very consultative, non-pushy sales department. Highly recommend. Felipe is fantastic to work with. More

by jh1199
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felipe Deoliveira
Aug 26, 2023 -

Audi Westwood responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 14, 2023

Friendly service. Auto loaner makes it work for me. Communication by text is easy and fast. More

by tfeeney02675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renan dealdemeida
Aug 26, 2023 -

Audi Westwood responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 27, 2023

Great experience with Paul Aoun in purchasing a Q5. Very knowledgeable and easygoing. Made the process go smoothly. More

by Tran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Aoun
Jul 30, 2023 -

Audi Westwood responded

We're glad you had such a wonderful buying experience with us! Congratulations on your new vehicle.

July 25, 2023

bad customer service experience during my first service at audi westwood... checked in on time. it took 2 hours for an oil change that was scheduled in advance with no updates while i waited inside. other More

by mosch
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
theodore bogard
Oct 30, 2023 -

Audi Westwood responded

Thank you for your feedback about the poor customer service experience you had during your recent visit for an oil change because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Edward H. Stockel General Manager estockel@group1auto.com

July 22, 2023

I just had a great experience with Audi Westwood. I went in looking for a Q3 but unfortunately the car was not available. The folks at Audi Westwood felt horrible - it was not their mistake. They More

by chipp37
Recommend Dealer
Yes
Employees Worked With
Patrick Comerford, Ruzhena Vishnevski
Aug 07, 2023 -

Audi Westwood responded

Thank you for sharing your positive experience! Congratulations on your new vehicle!

July 11, 2023

Not willing to completely service my car because I didn’t buy it from them , even though I have a certified pre owned warranty with a car I’ve only owned for three months.. More

by cashman2274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chace Piers
June 07, 2023

Most outstanding and most professional staff and services i have ever had when it comes to purchasing a car. From the person that greeted me when I walked through the doors to the person that guided me thro More

by chocolatebuda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Comerford, Colby Caso, Alex Voevodski
Jun 10, 2023 -

Audi Westwood responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 09, 2022

FRAUD ALERT - This dealer can not be trusted. I took delivery of my new RSQ8 after waiting for a year. They played games when doing the paperwork. I called Ed Stockel - General manager to infor More

by robs01diablo
Recommend Dealer
No
Employees Worked With
Ed Stockel, Bryan Drew, Brad Levin
Aug 10, 2022 -

Audi Westwood responded

Perhaps we should have a conversation, I have not spoken with you before. I am familiar with who you are and am thankful for your business, I am not entertained by your friend who expected me to sell your trade to him, and because I disagreed with him he threatened reprisals such as this social media attack. I don’t do business that way and the figures were the same as what was agreed to when the order was placed. If you would like to discuss this please reach out. Respectfully Edward Stockel General Manager estockel@group1auto.com

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