Audi North Austin

I took my vehicle to this dealership on 6/30/23 because I was having issues with the car stalling when it's idling with the air conditioner on. They performed a service that I did not request. A 115,000 mil was having issues with the car stalling when it's idling with the air conditioner on. They performed a service that I did not request. A 115,000 mile service. My car only had 92,734 miles on it. The service had already been performed on it four months earlier. I picked my vehicle up on 7/29/23 and drove it home only to realize that they had not fixed the issue. I went back and forth with these inexperienced people only for them to tell me what they thought it could be.They stole $1581.82 from me and I am still unable to use my vehicle. I filed a complaint with the BBB and of course the dealership did not respond. I will not give up until I get a full refund from this despicable, dealership. We need to start a boycott against dealerships such as this. They steal our money and give us lousy service and we let them. I work too hard for my money to make someone else richer. More

This dealer is my "local" Audi dealer. They had a vehicle in-stock I was interested in. I found this dealer to be slow to respond compared to the other dealers I was trying to work with. They had a vehicle in-stock I was interested in. I found this dealer to be slow to respond compared to the other dealers I was trying to work with. Sometime it would be over a business day before the sales rep responded to a question or request. They were also the least competitive on making a deal. It felt like they were so busy they didn't feel they needed me as a customer. I ended up at another dealer where I got a much better deal than anything offered from Audi North Austin. More

They Responded quickly…. No games… showed me the car and features … they provided a great deal and great financing…. Best buying experience from start to finish No games… showed me the car and features … they provided a great deal and great financing…. Best buying experience from start to finish More

I purchased a vehicle from Audi North Austin on 5/18/22. I am an Arizona resident and bought the car out of state. I was told by their finance director, Natalie Watson, that it would take 4-6 weeks to get m I am an Arizona resident and bought the car out of state. I was told by their finance director, Natalie Watson, that it would take 4-6 weeks to get my registration. After the weeks passed, I called the dealership to get a status because the DMV in Arizona still hadn't received anything for my registration. No one called me back for two days until I finally reached out to the Audi corporate office for resolution. Audi North Austin uses a third party service, Dealer Docs LLC, for their out of state purchases. They didn't send any documents for my registration to Dealer Docs until June 30th, 43 days later--meaning they took no action on my documents for 6 weeks. I called Dealer Docs LLC on my own to find out they informed Audi North Austin on 7/7/22 that they needed a bill of sale and an Arizona emissions test in order to finish my registration. It is now 7/12 and no one from Audi has reached out to me to tell me of the additional items needed. My temporary plates expire on 7/17/22 and I am currently still in Texas taking care of sick relatives and cannot get back to Arizona until August 4th to get the additional documents. They are now not responding to me on how to get temporary plates to bridge the gap between my expired temp plates and the required emissions test. I suspect they did this so that I would not refinance my autoloan before they were paid on it. There are also other reviews online citing the same issue, and they are not out of state residents. Some people citing 100+ days to receive their registration. More

DO NOT BUY CAR FROM THIS PLACE. They have the worst customer service I have ever seen. I bought a Range Rover from them 2 months back and from the moment of sale closure, I had to follow up with them m customer service I have ever seen. I bought a Range Rover from them 2 months back and from the moment of sale closure, I had to follow up with them multiple multiple times for every single thing. My temporary registration is expiring in 2 days and am still following up with them to get my license plate. Tanner who was the sales rep was responding in less than 1 min before the sale was done and now he doesn't even care to respond. Stacy from their finance team is another night mare to deal with as she is always busy. Looks like the Store manager needs to take these reviews seriously. More