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Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,488 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,488 Reviews of Audi Hoffman Estates - Service Center
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June 01, 2024
Took car in for a brake fluid flush service. Two problems this visit: (1) Audi Hoffman Estates returned my vehicle to me with a missing wiper blade for the front windshield. Didn’t notice until Two problems this visit: (1) Audi Hoffman Estates returned my vehicle to me with a missing wiper blade for the front windshield. Didn’t notice until I was caught in a downpour of rain the next day. I can prove this with dashcam video. (2) A service staff member was horsing around with my car in the lot - he put the car in reverse and drive 5 times back to back to back under low load. That puts unnecessary stress on transmission and gearing. Have dashcam video of this behavior. Will be calling to file complaint and never going back to this service center again. Unfortunate. More
by notahappycamper
Verified CustomerEmployees Worked With
Pat Melone
Helpful May 31, 2024
Excellent dealership-great people to do business with! They are extremely efficient and always courteous. They are extremely efficient and always courteous. More
by N.SICKAFOOSE
Employees Worked With
May 30, 2024
Service was courteous and successful. As the car was brand new, the issue negatively affected our new ownership experience. We would have appreciated an apology for the inconvenience As the car was brand new, the issue negatively affected our new ownership experience. We would have appreciated an apology for the inconvenience More
by PKAMINSKY
May 30, 2024
The service team at Audi Hoffman Estates is always first class, responsive and reliable. They communicate the issues well and are always upfront and fair in pricing. I recommend them 100% class, responsive and reliable. They communicate the issues well and are always upfront and fair in pricing. I recommend them 100% More
by Debar
Employees Worked With
May 29, 2024
Overall, an excelent experience. Patrick was very helpful and courteous. Confortable and quite environment that allowed me to work while waiting for my vehicle. Patrick was very helpful and courteous. Confortable and quite environment that allowed me to work while waiting for my vehicle. More
by Alberto
Employees Worked With
Patrick Melone
May 28, 2024
Patrick was an absolute delight! He made the entire service trip a great experience. Not something I’d expect to say about an oil change! He made the entire service trip a great experience. Not something I’d expect to say about an oil change! More
by LUCAS20
Employees Worked With
Patrick Melone
May 26, 2024
very helpful and courteous. Knew the vehicle and extremely helpful in comunicating with me Definitely would use the service department for my vehicle Knew the vehicle and extremely helpful in comunicating with me Definitely would use the service department for my vehicle More
by PHYLE2
Employees Worked With
service department
