Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,488 Reviews of Audi Hoffman Estates - Service Center
Took car in for a brake fluid flush service. Two problems this visit: (1) Audi Hoffman Estates returned my vehicle to me with a missing wiper blade for the front windshield. Didn’t notice until Two problems this visit: (1) Audi Hoffman Estates returned my vehicle to me with a missing wiper blade for the front windshield. Didn’t notice until I was caught in a downpour of rain the next day. I can prove this with dashcam video. (2) A service staff member was horsing around with my car in the lot - he put the car in reverse and drive 5 times back to back to back under low load. That puts unnecessary stress on transmission and gearing. Have dashcam video of this behavior. Will be calling to file complaint and never going back to this service center again. Unfortunate. More
Excellent dealership-great people to do business with! They are extremely efficient and always courteous. They are extremely efficient and always courteous. More
Service was courteous and successful. As the car was brand new, the issue negatively affected our new ownership experience. We would have appreciated an apology for the inconvenience As the car was brand new, the issue negatively affected our new ownership experience. We would have appreciated an apology for the inconvenience More
The service team at Audi Hoffman Estates is always first class, responsive and reliable. They communicate the issues well and are always upfront and fair in pricing. I recommend them 100% class, responsive and reliable. They communicate the issues well and are always upfront and fair in pricing. I recommend them 100% More
Overall, an excelent experience. Patrick was very helpful and courteous. Confortable and quite environment that allowed me to work while waiting for my vehicle. Patrick was very helpful and courteous. Confortable and quite environment that allowed me to work while waiting for my vehicle. More
Patrick was an absolute delight! He made the entire service trip a great experience. Not something I’d expect to say about an oil change! He made the entire service trip a great experience. Not something I’d expect to say about an oil change! More
very helpful and courteous. Knew the vehicle and extremely helpful in comunicating with me Definitely would use the service department for my vehicle Knew the vehicle and extremely helpful in comunicating with me Definitely would use the service department for my vehicle More