Audi Flatirons

My Audi went in due to a coolant leak, $6700. 00 later I drove out, not happy about the cost but Michelle Schreiner was clear with her explanations why and based on my past experience with her I w 00 later I drove out, not happy about the cost but Michelle Schreiner was clear with her explanations why and based on my past experience with her I was comfortable the service provided was needed. While driving home I noticed the Engine Electrical Malfunction Light was on, called Michelle, she had me bring it right in, again provided a loaner and off I went. When I received the mechanics video of what was wrong I was a little more than upset. When I first brought it in for the coolant leak I received the vehicle health report and with the exception of the coolant issue, tires and windshield, everything else was green. How in a couple of days could the serpentine belt need replacement, another coolant leak found, among other issues found. Michelle told me she was having the shop foreman look into all these issues for an explanation of what was going on and why. I really had not given her a chance to get back to me before sending her a text of my displeasure. Long story short, Michelle responded shortly after my text with the explanation from the shop foreman and the fact that all repair costs would be taken care of, none would be mine. The majority of the issues were in areas of the engine that were involved/handled in the initial coolant repair work. Again, based on past experience with Michelle, I trust her and was very appreciative of the way she handled this situation. It could have been an unpleasant experience for all involved. Even when there are some bumps, it's always a pleasure doing business with Michelle. More

Michael was a complete professional who listened to what I wanted (and didn’t want) and went above and beyond to deliver. After having had a negative experience with a salesman at a different brand, Michael I wanted (and didn’t want) and went above and beyond to deliver. After having had a negative experience with a salesman at a different brand, Michael’s attention to detail and commitment to my satisfaction was a breath of fresh air. More

Michael was a great salesperson- he listened to my needs and found the perfect car for me! and found the perfect car for me! More

One of the best car buying experiences. Michael Tsuji at Audi Flatirons made the process easy and enjoyable. He is very knowledgeable and knew exactly how to help us find the car we wanted. Michael Tsuji at Audi Flatirons made the process easy and enjoyable. He is very knowledgeable and knew exactly how to help us find the car we wanted. I can confidently say we will be repeat customers. More

My experience purchasing a car at Audi Flatirons was outstanding. Michael Tsuji (sales) is superb. He is professional, knowledgeable, and delightful to work with. He took time to listen and understand w outstanding. Michael Tsuji (sales) is superb. He is professional, knowledgeable, and delightful to work with. He took time to listen and understand what I was looking for. Other staff I met during the purchase process similarly exceeded my expectations (sales manager Amanda and finance manager Frenchy). This was one of the most pleasurable car purchasing experiences I’ve ever had. More

One of the easiest dealership experiences that I have experienced. Felt like Michael was working to earn my business which I really appreciated. This made me feel more welcomed and confident when making experienced. Felt like Michael was working to earn my business which I really appreciated. This made me feel more welcomed and confident when making the deal. More

Blayne Wiig is a great service advisor, very professional, good communication skills and thorough follow-up professional, good communication skills and thorough follow-up More

Really great experience working with Michael Tsuji! We ultimately purchased a 2019 S4 and really are enjoying it. Michael made our process very easy, he answered all our questions and got us some gre We ultimately purchased a 2019 S4 and really are enjoying it. Michael made our process very easy, he answered all our questions and got us some great financing. More

Excelletn dealership and super nice folks in the service department. Taking good care of our 2022 Audi Q5. department. Taking good care of our 2022 Audi Q5. More

Jordan was my Service Writer who was friendly and professional. He also updated me on possible new issues with my car. This is why I've been a returning customer. professional. He also updated me on possible new issues with my car. This is why I've been a returning customer. More