Audi Dallas - Service Center

Tim Bennett provided exceptional service, feedback, and handled my vehicle with care! Thanks, Tim Bennett! handled my vehicle with care! Thanks, Tim Bennett! More

I rate this dealership tops in professionalism and customer concern. I appreciate Jalun, my service representative, and look forward to working with him again. customer concern. I appreciate Jalun, my service representative, and look forward to working with him again. More

I had to come back the next day. The technician forgot to reset service light after replacing a bad sensor. Kind of inconvenience for a simple issue. And concern just beca The technician forgot to reset service light after replacing a bad sensor. Kind of inconvenience for a simple issue. And concern just because this a dealership and prices your charging, everything should be worry free and it was not. I am a Sewell customer for the last 15yrs, and never experience this. More

Ash is a delight to work with. She is personable, responsive and always kept me in the loop as to the progress in the process to get my car repairs done. I went in for a 60k servic She is personable, responsive and always kept me in the loop as to the progress in the process to get my car repairs done. I went in for a 60k service on my Audi A6 and figured it would be a half day job, but unfortunately for me the car needed tires and engine mounts, so my car was in the shop for nearly 4 days. Ash made the inconvenience bearable. More

The service was great 👍🏾 the service advice was very helpful would recommend everyone to try Audi service for service to their vehicle helpful would recommend everyone to try Audi service for service to their vehicle More

I always have a great experience when visiting Audi of Dallas! My recent visit was with Jalun Watkins, he was very professional and took a good care of my vehicle! I’ll definitely make my appointment with Dallas! My recent visit was with Jalun Watkins, he was very professional and took a good care of my vehicle! I’ll definitely make my appointment with him for my next maintenance. More

I appreciate the opportunity to share my experience. Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evi Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evident that they were aware of the unavailability of parts or the impossibility of performing certain repairs within the stated timeframe. Unfortunately, it was only after directly contacting the manager that I received accurate information. Moreover, the deception extended beyond this initial encounter. The sales team sold me a defective vehicle, leaving me responsible for subsequent repairs. Furthermore, they exhibited unfair treatment by declining similar deals for friends I referred, seemingly due to their desire to rid themselves of the problematic vehicle they sold me. Following the initial repairs, the front suspension failed despite the vehicle receiving a clean bill of health. Additionally, the shop foreman prematurely attributed the issue to a previous rear problem, as overheard during a conversation with Matt. Moreover, when inquiring about repair timelines, I was provided with false information by Matt regarding parts supposedly coming from Germany, a claim disproved after contacting Audi America. Overall, my experience with this dealership's service department has been marred by dishonesty and deceit. Please refrain from attempting to alter my review, as it will remain unchanged. More

Jordan and all the crew at are wonderful and on top of any car issues I may have with my Audi. The best customer service ever! any car issues I may have with my Audi. The best customer service ever! More

The world seems to have forgotten what Excellent Customer Service means...but that is exactly what i receive every time from Mr. Brandon, Marvin & Mr. Magee, they always go the extra mile. I did not buy my Service means...but that is exactly what i receive every time from Mr. Brandon, Marvin & Mr. Magee, they always go the extra mile. I did not buy my Audi from ur dealership, but will never take her elsewhere for maintenance. & if I ever buy new, it will be from you. Thanks to your team I hope to be an Audi Owner for life. More

Matt Everheart was attentive and patient and worked to get a loaner for me. While the process to repair my car took sometime (understandably), Matt kept me informed. His professionalism truly helped mitig get a loaner for me. While the process to repair my car took sometime (understandably), Matt kept me informed. His professionalism truly helped mitigate my anxiety. And, my car is back home!!!!! Yay!!!! I missed it. More