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Atlantic Hyundai
West Islip, NY
2,825 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,825 reviews
April 30, 2024
It’s been 13 months since I’ve purchased my car here and I am still waiting for my car mats! Zero interest in customer service once you're out the door. Stay away from this place! I am still waiting for my car mats! Zero interest in customer service once you're out the door. Stay away from this place! More
by visiho6306
Employees Worked With
Sandra Redway
Helpful April 13, 2024
It's been a year since I purchased my vehicle from this place, and my experience has been far from satisfactory. Initially, upon purchasing a new vehicle, customers are provided with a 30-day temporary reg place, and my experience has been far from satisfactory. Initially, upon purchasing a new vehicle, customers are provided with a 30-day temporary registration. As the expiration of my temporary registration approached, I reached out to my salesperson to inquire about the status of my plates. To my surprise, I was informed that the state was experiencing delays, and it was acceptable to continue driving beyond the 30-day period. However, sensing something amiss, I decided to verify this information with the DMV. Contrary to what I was told, the DMV clarified that there were no backlogs, and driving with an expired registration would result in penalties, including fines and potential vehicle towing. Confronting my salesperson with this contradictory information, I was met with excuses shifting the blame onto a third-party company they utilized for plate processing. Despite assurances that they would cover any tickets incurred, I was wary, having already caught them in a falsehood. Consequently, I chose not to drive my vehicle until the plates were finally issued, weeks after the expiration of the temporary registration. Secondly, upon purchasing my vehicle, it lacked car mats. Despite assurances from my salesperson, S. Redway, that they would be promptly mailed, weeks passed with no delivery. Subsequent follow-ups yielded promises of imminent shipping or excuses of back orders. When my salesperson ceased communication, I attempted to contact the Sales Manager to no avail. Multiple calls went unanswered, prompting me to escalate to the General Manager with no success. Resorting to leaving a negative review finally prompted a response from Lianne Dunne, purportedly the Customer Relations Manager, who offered to send the mats if I removed the review first. Refusing, I insisted on receiving the mats prior to removal, causing the excuse of backorders to resurface. Eight months later, I'm still without resolution. This experience isn't unique; a cursory look at their dealerrater reviews reveals a pattern. Check it out for yourself. While I anticipate the standard apology and invitation to rectify, it feels disingenuous. They have my contact information and could resolve the issue if they truly cared. Simply send the mats, and I'll move on! More
by kojihog910
Employees Worked With
Sandra Redway
March 18, 2024
I had a very regrettable experience purchasing my vehicle here. They have zero interest in following through on their commitments once you sign on the dotted line. The crazy thing is it was such a small thin here. They have zero interest in following through on their commitments once you sign on the dotted line. The crazy thing is it was such a small thing but instead of just giving me what was owed to me they resorted to manipulation and ultimately just ignoring me. Don’t let the inevitable xx response that they will post as a reply to this review as them trying to make things right. It’s not. You’ll call and get transferred to a phone line that will ring for what seems like days until you just give up. I think their hope is just to wear you down. I am sure that strategy works n some people. Here comes that xx response I mentioned……… More
by toboj32561
Employees Worked With
Sandra Redway
March 13, 2024
I stopped in last week on my way home from work. I am in the market to get a new car and I am strongly considering a Hyundai. When I walked in I was approached by a sales person. I had a few questio I am in the market to get a new car and I am strongly considering a Hyundai. When I walked in I was approached by a sales person. I had a few questions as a first time Hyundai buyer. The sales person seemed to get more annoyed with every question I had. I started to feel uncomfortable so I decided that it was best to just leave and try coming back another time and hopefully get a new sales person to approach me. When I got home I was still a little bothered by the treatment I got at Atlantic Hyundai so I decided to look at their reviews (and the other dealerships in the area) to see if this experience was common or just a one off. Some of these reviews are alarming. I’m kind of grateful my first encounter ended the way it did. I wish them luck and hope they turn this around but I will be taking my business elsewhere as it seems too risky to go here as I can’t unsee some of these reviews. Good luck and do better. More
by kerelo4979
Employees Worked With
None
February 27, 2024
Their treatment of customers after purchase is abhorrent. There is no follow through of promises made. Still waiting for stuff that was promised to me and it’s been almost a year now! There is no follow through of promises made. Still waiting for stuff that was promised to me and it’s been almost a year now! More
by siwan63717
Employees Worked With
Sandra Redway
