Arlington Toyota

Patient and flexible with negotiations. An advocate for the dealership but also the client. He's the guy JUST ASK FOR PAUL PONTE An advocate for the dealership but also the client. He's the guy JUST ASK FOR PAUL PONTE More

I came for my service appointment on my Prius promptly. ..did not have contact with my service agent for 20 while waiting. My concern was dashboard warning lights. I took Lyft home to wait for diagnosis. FI ..did not have contact with my service agent for 20 while waiting. My concern was dashboard warning lights. I took Lyft home to wait for diagnosis. FIVE hours later I finally called and then 20 min later got at text saying it was my hybrid battery and gave estimate near $5K. I elected to just pick up my car, but still had to pay $199 for the diagnosis, which subsequently was told AutoZone will do for free. I think plugging a car into a diagnostic computer should NOT result in a $199 fee. I think from the lights alone it should have been obvious what was needed. I believe a refund is in order. More

I have a 2018 Toyota Sienna that's been modified to accommodate a wheelchair. I have received recalls over the years and they will not honor or repair any of them because of the modification even if i accommodate a wheelchair. I have received recalls over the years and they will not honor or repair any of them because of the modification even if it's something that wasn't touched during the modification. But at least once a month they call me to tell me that I have an open recall on my fuel pump, this has been going on for years. During the first call when I brought it in before they told me to get lost, I reported that the stereo system.was also having problems. They told me they couldn't find any issues or get it to replicate the problem I described. At this point the car was still new and under warranty. About a year later I get one of the calls about the fuel pump I explained to them that they told me to get lost because of the modification but they said bring it in and we will take another look. So I did and, still under warranty at this time, I reported the stereo system problem again with great detail, again I was told they couldn't find a problem and they said the part about looking at the fuel pump was mistake. After about 9 months I got the idea to start making videos of the entertainment system problem. So I took it in with my videos. Out of warranty at this point, they were immediately able to diagnose the problem and told me that I need a whole new unit. I said but you guys know I've told you about this problem twice over the past couple of years while it was under warranty. They basically told me to pack sand that there was nothing they could unless I paid for a new system. A few months later after another call about the recall on the fuel pump I went in and ask since you would have replaced it if it wasn't modified can you just give me the new pump and I'll do it. They said no. The fuel doors of some models of Toyota break off. They know this and their is no recall but their is a class action lawsuit that required them to fix it if you bring it in. This dealership will never tell you this, and even when you present the documentation from the class action expect a battle to get them to honor it. So I won that battle and they did the repair but are required to paint it to match the car. When I got mine back the color isn't even the same. Stay away from this dealership, if they put as much effort into customer service as they do in figuring out ways not to provide good customer service they might be a good dealership. More

I was very pleased with the level of customer service received from Arlington Toyota. Dapi was very knowledgeable and made sure that we were 100 percent sure of which vehicle we decided on. received from Arlington Toyota. Dapi was very knowledgeable and made sure that we were 100 percent sure of which vehicle we decided on. More

My family has been purchasing new vehicles from Arlington Toyota for many years; five vehicles to be exact. My parents were blessed to meet Saif Albanna upon their first visit with Arlington. They are so imp Toyota for many years; five vehicles to be exact. My parents were blessed to meet Saif Albanna upon their first visit with Arlington. They are so impressed with him that they won’t deal with anyone else. I was looking for a used vehicle, so my mom referred me to Saif. Arlington Toyota has an amazing inventory of new vehicles, but also has an expansive inventory of used vehicles as well. I was a bit nervous going to the dealership without my husband, as he was unavailable to come at the time; but Saif made me feel comfortable and at ease with my experience in looking for a vehicle. He is very easy going and great at what he does. He is not forceful, nor does he make you feel pressured when looking for the right vehicle and price. I would highly recommend him to anyone I know because he is an awesome salesman. I also wanted to remark on how great my finance manager Ali Amirov was to work with at Arlington. I feel like the financing part can be one of the most stressful part of the vehicle purchase. He was amazing at his job and very informative on helping me understand every step of the purchase process. With the help of Saif and Ali, I must say this is the best car buying experience I have ever had. More

Worst Dealership ever. On my toyota RAV4 purchase we agreed on 32000 out of the door price with the sales manager and the salesman. And we waited for processing. During tha On my toyota RAV4 purchase we agreed on 32000 out of the door price with the sales manager and the salesman. And we waited for processing. During that time they asked me to purchase insurance and I was on call with the insurance company, during my call they made me sign many documents out of which there was document which mentions purchase price of 32715, which I signed without looking because I trusted them as we agreed on that price. When I noticed that discrepancy two days later and called them. They asked me to visit the dealership. When I visited the dealership they told the manager is not there, so their manager Gesy came with the document which I signed and informed me that since the manager is not there and signed documents have my sign, I cannot blame them. It is my sincere advice to all the prospective customers of Arlington Toyota not trust these people blindly. They will take all your day with paperwork and when you will get tired they will pass you some other bill. They are running a big scam. More

Just purchased a new Toyota Corolla from Arlington Toyota in Jacksonville, Florida. Brian Anderson was my salesperson for the experience. The entire transaction was seamless. Brian was very patient and atten in Jacksonville, Florida. Brian Anderson was my salesperson for the experience. The entire transaction was seamless. Brian was very patient and attentive. I would highly recommend looking for him when you visit Arlington Toyota if you’re looking for a professional no hype experience. More

I really appreciated that the service dept was able to take my car without an appointment and quite promptly . Everyone was polite . They also offered me a loaner or a pick up service . I dropped the car take my car without an appointment and quite promptly . Everyone was polite . They also offered me a loaner or a pick up service . I dropped the car with a radiator issue and 4 warning lights on the dashboard, and those were the problems I needed to have addressed . The radiator was replaced and it is working fine , but the warning lights were still there . More

Excellent service from start to finish. On top of great customer service I was able to have some freshly made popcorn while sitting in the waiting room. Highly recommend On top of great customer service I was able to have some freshly made popcorn while sitting in the waiting room. Highly recommend More

We took our 2020 Toyota Corolla to get fixed on September 2023. After they fixed (it was $2300.00)we got our car back. Drove home and it started having a sound that was not there before. We took the car back 2023. After they fixed (it was $2300.00)we got our car back. Drove home and it started having a sound that was not there before. We took the car back and they let us know that it was the transmission and it will cost us $8000.00. I spoke with the representative that was attending me and let him know it was odd that we took the car the first time and after two weeks it had a sound and it was the transmission with $8000.00 charge. After a couple of months I took the car to a different dealership and they took the time to check what really was the problem and resolved it for less ($2800.00) than the $8000.00 this dealership quoted. Conclusion, get a second opinion! Follow your gut and your intuition when it tells you that someone is not being honest. More