Andalusia Ford

I LEASED MY FORD RANGER THREE YEARS AGO (2020) OUT WEST. I MOVED BACK TO THE LOCAL AREA. MY LEASE WAS ENDING VERY SOON. I DECIDED TO PURCHASE THE VEHICLE. GLEN WEEKS BEGAN WORKING WITH ME AND MADE THE PROCE I MOVED BACK TO THE LOCAL AREA. MY LEASE WAS ENDING VERY SOON. I DECIDED TO PURCHASE THE VEHICLE. GLEN WEEKS BEGAN WORKING WITH ME AND MADE THE PROCESS VERY EASY. THANKS AGAIN GLEN! More

Great dealership great service. We were traveling back home to Michigan and blew out a turbo hose They got us right in and repaired our truck and had us back on the road in no time. We were traveling back home to Michigan and blew out a turbo hose They got us right in and repaired our truck and had us back on the road in no time. All the employees were very nice and helpful. Would highly recommend this dealership. More

I purchased a Ford F250 diesel from them mid-February. Later on the same day after purchasing, the truck threw 2 error codes. One for a nox sensor (under warranty) and another for the turbo over boosting. Later on the same day after purchasing, the truck threw 2 error codes. One for a nox sensor (under warranty) and another for the turbo over boosting. I conveyed this information to Andalusia Ford and Jenny (Salesperson) instructed me to take it to my local dealer for diagnostic since I live 3 hours away from Andalusia. I took it to Long-Lewis in Hoover the following week. Long-Lewis told me the turbo has veins that were sticking causing the turbo to over boost. They also made me aware that the truck was brought into Andalusia Ford for the same turbo code in September 2022. I found this interesting as it wasn’t listed on the Carfax, but Long-Lewis provided documentation of it being brought in to Andalusia Ford and Andalusia Ford essentially cleared the code and said they couldn’t duplicate the issue. Under the understanding that I purchased the truck “As-is” the dealership has no legal obligation to help with the repair. However, I forwarded all documents to Andalusia Ford and asked if they could help with the repair costs. Andalusia Ford salesperson (Jenny) called me a couple of days later letting me know that she had talked to the owner of the dealership and the sales manager about the issue and if I brought the truck to them for them to work on (3-hour drive one way for me), that they would accept half of the cost to repair. I kindly accepted the offer and brought the truck to them a couple of weeks later as requested. A couple of days after I brought the truck to them, their mechanic called and told me he agreed the veins were sticking in the turbo causing it to over boost. He further indicated that it “could” get better over time, but not likely. I agreed as most mechanical issues don’t just “get better” over time and instructed them to replace the turbo. However, when the sale manager provided me the cost (on my end) to replace the turbo, it seemed high. I questioned the high cost and it turned out they had decided to change the deal and instead of paying half the cost like they previously said, they would provide internal pricing for parts and cut come labor. Was it cheaper? Sure, but about $1,500 higher than the half that we agreed upon. In further talking with the sales manager (Glen) about the issue, he tried to tell me the turbo was an “optional” replacement. However, the truck throwing the error code several times in just a couple of weeks proves otherwise. He insisted that since the turbo was an optional replacement, they decided to change the deal. I made him aware that the mechanic had called me the previous week and explained that the turbo was in fact failing. This seemed to catch him off guard, but He told me he couldn’t help what the mechanic told me. This proved the sales manager (Glen) to be a liar, but the conversation continued. I also made him aware of what the salesperson (Jenny) had agreed to pay half the costs and at the time, said she had discussed it with the sales manager (Glen) and the owner (Hunter). He once again said he could not help what the salesperson (Jenny) told me. Im not sure what good a sales manager is if he can’t manage his direct reports? All in all, vengeance is not mine to get, but these folks are dishonest, and I hope everyone stays away from them. More

Small, hometown feel dealership. Would definitely drive back over to Andalusia to do business again! They answered all of my questions and concerns before I drove over from Dothan. P Would definitely drive back over to Andalusia to do business again! They answered all of my questions and concerns before I drove over from Dothan. Purchase was painless, quick, and easy. More

Good experience, they were courteous and quick with the closing paperwork. I like the vehicle. This is my first new Ford. closing paperwork. I like the vehicle. This is my first new Ford. More

Service department was courteous and responded promptly for my vehicle needs. I always trust Andalusia Ford with all of my vehicles. for my vehicle needs. I always trust Andalusia Ford with all of my vehicles. More

Very thorough with answers and knowledge. Kept me informed of vehicle status and availably. Thanks Kept me informed of vehicle status and availably. Thanks More

Very pleased with my experience at Andalusia Ford. My salesman Craig Norris went up and beyond to see I received the best price for the vehicle I purchased. I would recommend trying Andalusia Ford f My salesman Craig Norris went up and beyond to see I received the best price for the vehicle I purchased. I would recommend trying Andalusia Ford for your next new or used vehicle and don’t forget to ask for Craig More

The service was great and the staff was friendly. They even ordered the special oil and changed my wiper blades. even ordered the special oil and changed my wiper blades. More

The buying experience was first rate and very professional. I would certainly recommend Andalusia Ford to others. professional. I would certainly recommend Andalusia Ford to others. More