Anaheim Hyundai
Anaheim, CA
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This is an update to my previous review on 4/22/2024. One of the issues solved: Finance Managers = Anthony Raad and Brian Mariscal (5 stars). With only 2 weeks left on the temporary plate, we went back One of the issues solved: Finance Managers = Anthony Raad and Brian Mariscal (5 stars). With only 2 weeks left on the temporary plate, we went back to Anaheim Hyundai seeking help. Anthony Raad met with us and offered help. He made a few phone calls and promised to update us when there’s a solution. The next day, sure enough, Anthony called and explained the situation and had taken corrective action. We went back the following day and met Anthony and Brian Mariscal, the Finance Manager who processed our purchase paperwork. Both were courteous, understanding, and very helpful, which gave us big relief. We received the license plates just one week after Anthony took action – one problem solved! Unfortunately, our experience with Yatish Nathraj had gotten from bad to worse. I emailed Yatish 3 days after buying the car and asked if the missing charging cord and trunk lid were available and I would like to come pick them up if they were. Yatish replied and said he had “requested those items” and they were “waiting for receipt of the cord and truck (sic) lid.” He also welcomed me “to come to the dealership and talk to” his manager, Tariq Alwaqfi. Since then, I’ve sent multiple emails and text messages repeating the exact same question, to which Yatish never provided a straight answer. Two months later, on April 9, I sent the final email to Yatish and stated that I would post a review of my experience if my question didn’t get answered by April 16. After 13 days of not hearing from Yatish, I posted the review on April 22. On April 29, Yatish Nathraj called me. Unfortunately, I don’t have a recording of that phone call so I cannot say anything about what he said to me. On the same day, he sent an email replying to my April 9 email and gave a condescending non-answer. He said, “We are not able to physically help you with your door handles unless you bring the car down here.” This no-brainer statement was both insulting and avoiding the questions. Subsequently, I booked an appointment with Yatish Nathraj more than 2 weeks in advance and stated that I was coming to pick up the 2 items and to schedule a time to fix the door handles. A week later, I emailed Tariq Alwaqfi and repeated my purpose of coming to the dealership. On May 16, we arrived at the dealership on time and waited for over an hour for both Tariq and Yatish. With Brian’s help, another sales manager, Flavio Flores, came and helped us. Within 15 minutes, Flavio brought us a charging cord – another problem solved – thank you, Flavio, 5 stars to you! Finally, Yatish showed up while Flavio was helping us. Sure enough, he or Tariq have never placed the order for the parts contrary to what Yatish claimed in his February 10 email. After Flavio left, Yatish then repeated what he said to me on the phone, this time, in person and in front of my wife. The General Manager, Ken Smirz, responded to negative reviews on dealerrater.com by inviting the reviewers to call him to resolve the issues. I did call him 3 times and left messages with my name and my phone number. So far, I have not heard back from Ken, nor, it seems, he had done anything with his employees. My concluding remark: As consumers, we have certain basic rights, including the right to choose and the right to a harassment-free buying experience. Some salespersons get away with inflicting verbal abuses on customers either in person or with phone calls, harassing, threatening and insulting them, knowing that legal actions against their behaviors can’t stand up in courts without proof. If you sense anything that seems off, exercise your right to choose and walk away to save yourself emotional trauma that no legal recourse can fix. A 2-star rating is justified given that there are truly decent and professional folks working at the dealership, including Anthony Raad, Brian Mariscal, and Flavio Flores. They helped to partially offset the very negative experience I had there. More
Same as all of the other reviews. Bait and switch with another vehicle because car I was looking for was out as a loaner. Made an implied agreement on a price on a vehicle only to hav Bait and switch with another vehicle because car I was looking for was out as a loaner. Made an implied agreement on a price on a vehicle only to have them come back and say they couldn’t do that price. They ended adding $600 in extras to the price. My review of myself is a one because I didn’t walk out on the deal. My mistake not looking at the dealership reviews before I shopped this dealership. Hope to maybe same someone else from making the same mistakes I made. More
Dishonesty, disrespectful, unprofessional, Purchased a used car, Jan 31, broke down 3 days later, car was in service from Feb 5th until April 6th when the second loaner car they gave me also broke down used car, Jan 31, broke down 3 days later, car was in service from Feb 5th until April 6th when the second loaner car they gave me also broke down. They never produced any of the vehicle inspections they claimed to have done? any of the work orders on the car they refused to show the two car inspections they claimed to have done, to date I am still waiting for them to pay off the loan. I went in on that Monday April 8th or 9th, where they reluctantly terminated the lease, Rabee the "finance" said I would get my money next day mail (I received it two week slater, and I called every other day and they either would not return my call, or give me a different date for when it was mailed. Hector started of ok, then Easter Sunday he called me demanding me to leave the keys in the loaner car because they had to come get it, I kindly told him my life does not revolve around Hyundai and you can schedule when to switch the car out, as I have plans with my kids. Hector also put the hone down on me because I spoke to him as an adult. Russ was the final guy I dealt with and still am, today is May 1st, the loan still had not been taken care of ( mind you I called capital one and they told me they could've easily just paid of the loan over the phone, I wouldn't send the worst human in History to this dealership More
Absolutely deserve ZERO star if possible Dishonest, Condescending, Unprofessional: Sales person = Yatish Nathraj, Floor Manager = Tariq, Finance Manager = Bryan, Dealership General Manager = Ken Smirz Condescending, Unprofessional: Sales person = Yatish Nathraj, Floor Manager = Tariq, Finance Manager = Bryan, Dealership General Manager = Ken Smirz This is one horrible dealership that everyone should absolutely stay away from. First, they post a Certified Pre-Owned (CPO) plug-in hybrid for $17,750. After the test drive Yatish (Sales person) and Tariq (Sales Manager) tried to sell it to us for $28,000 (dishonest) with all the exceedingly expensive adds-on and said, “everyone knows markup is normal for buying a used car.” (condescending). The charging cord and the cargo cover were both missing and there were nicks and dings on the door handles. Why a plug-in hybrid without the charging cord could be sold as CPO is beyond me. When we were about to walk out, Tariq stopped us and offered $20,500 out-the-door (OTD) price with the promise that they would replace the missing charging cord and the cargo cover, plus schedule a time to fix the door handles. But we must accept two adds-on that were already part of the car (some paint protection & GPS tracking for almost $4k). Yatish said he would go and take a charging cord from another car and put it into the one we were buying. Later he came back and said he would order a brand-new one for us to make sure that it matches the car. Both Yatish and Tariq repeatedly promised us that they would take care of it. Yatish said that he would call me the next day morning to schedule the fixes and provide the missing items. We were unfortunate enough to believe them and drive away with an incomplete car with a couple of adds-on that we didn’t want and a couple of missing items and fixes. Second, there were no actions to keep their promises. The next day, Yatish didn’t call as promised. After that, over the course of a couple of months, I sent Yatish emails, text messages, and phone calls almost a dozen times. The typical responses were, if at all, “I have already requested the parts,” “I will follow up with my manager today,” “My manager is the only one who can authorize ordering the parts,” etc. but never ever a firm date that I could go pick up the parts and have the car fixed. Trying to reach Tariq was impossible and we could only left messages at his office number, which he never responded. We’ve also left messages with the General Manager (Ken Smirz) and again no responses. It’s already 10 weeks after the sale and still no action. Lastly, Yatish simply ignored my most recent inquiry. Third, more than 10 weeks after sale, we still haven’t received the license plates from DMV. After checking with DMV, it turns out that the dealer hasn’t completed sending in the paperwork to DMV. (Unprofessional) We could only left messages with the Finance Manager (Bryan) but so far no responses. The paper license plate is about to expire, putting us in a difficult position of not being able to drive the car. Even if you could put up with the first 2 issues, the third one of not completing the registration process with DMV is totally unacceptable. That’s why you should stay away. I read on “dealerrater.com” all the horrible experiences other buyers had with this dealership. They have a miserable 2.0 out of 5 stars rating (as of now, may drop more). Apparently, a lot of people have similar bad experiences with them. So, again, please stay away. More
Worst Auto dealer in Southern California. If you do business, don’t with Garrett! Freakin rip offs who use “bait and switch” to get you in the business and try to sell you a different vehicl If you do business, don’t with Garrett! Freakin rip offs who use “bait and switch” to get you in the business and try to sell you a different vehicle. More
First off I would give his dealership zero stars if the page would have allowed me. Dealership sold me a used Ram 1500 and shortly after purchase it was discovered that they had sold us a vehicle with exis page would have allowed me. Dealership sold me a used Ram 1500 and shortly after purchase it was discovered that they had sold us a vehicle with existing damages. We returned to the dealership 2 weeks after purchase and they STILL HAVE THE VEHICLE 6 WEEKS LATER! Obviously they never completed their 172 point inspection and continue to refuse obvious repairs. No one at the dealership will return calls or emails, even the general manager Ken. Worst experience ever! Will be filing with the better business bureau! More
After repeated attempts to speak to the general manager or sales managers for months, I have been continually ignored. I was promised a special promotion when I bought my Kona EV and they still have not pr or sales managers for months, I have been continually ignored. I was promised a special promotion when I bought my Kona EV and they still have not provided it to me. I contacted Hyundai corporate and they said I need to speak to management, but no one from management wants to talk to you if you have a complaint and just ghosts you. More
I felt compelled to share my recent experience with this dealership to alert others who may have encountered similar issues. If you've been treated unfairly or experienced unauthorized credit inquiries like dealership to alert others who may have encountered similar issues. If you've been treated unfairly or experienced unauthorized credit inquiries like I have, I encourage you to report your grievances to the following regulatory authorities: Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC), State Attorney General's Office, Better Business Bureau (BBB), and your local Department of Consumer Affairs. By coming forward collectively, we can potentially spark an investigation and ensure accountability for any wrongdoing. Let's stand together to protect our rights as consumers. I will remove this review once my rights are preserved and concerns are addressed! More
Horrible dealership went to buy a vehicle and was going to pay the sticker price and they try to guilt trip you into saying that they’re not making any commission on the vehicle and they need to sell it to to pay the sticker price and they try to guilt trip you into saying that they’re not making any commission on the vehicle and they need to sell it to you for more and they try to charge you and sell you warranties that are not necessary and if you say no they don’t let you buy the car. More
Sale person was great Timothy. The sad part is that he left 1 day before the vehicle was going to be delivered. my purchase was over the phone, i already had my own approved loan The sad part is that he left 1 day before the vehicle was going to be delivered. my purchase was over the phone, i already had my own approved loan from my own bank, which i informed them. The finance guy stated that they have to run my credit , since they can't deliver it with out being paid first, and made up a story saying they had customer that they inform there bank they did not buy a vehicle from them, just to give you a basic info on that. but the dealer had issues in returning customer calls and email from the finance department, car sell manager is rude, they are not honest on actual mileage on the vehicle. I keep asking them if the vechile had the 75922 on it, they stated yes. But once delivered it actually had 77400. SO Transperty is a issue as well, so this vehicle had about 77000 not want was stated on the description. Though additional 400 mile was from driving to where I live. Which is understandable. If i would of known the milage on the vehicle i would negotiated more to lower the price. Yes though additional upcharges are against the law, I informed them that did not want though additional thing added which they did not add. But they stated that the GPS tracking was installed and the paint protection. Which was additional amount, but once delivered and getting information back that it was not added, so we're did the additional $2000 come from? But the sale guy Danny that delivered the vechile,really great guy. Informed me he will get back to me once he got back, which he did and stayed that I did not get the GPS, but they decided to just offer it to me. More