Allen Gwynn Chevrolet

I’m not surprised that other individuals have also had bad experiences at this service department. It really was a nightmare! I brought my new 2023 Chevy Malibu in for a water leak. When I left, they didn bad experiences at this service department. It really was a nightmare! I brought my new 2023 Chevy Malibu in for a water leak. When I left, they didn't know how long it would take to repair because they needed to identify the leak first, but they told me that I'd get a call to provide a time frame. Now, I chose this dealership because I work in Glendale and felt it would be convenient. Boy, was I mistaken! The only good experience I had was the Lyft ride they provided me free of charge which got me to work on time. It was now noon and still no call from anyone, so I contacted the service department, but there was no answer. I assumed they were simply incredibly busy, so I decided to give them the benefit of the doubt. That’s where I went wrong. I should have just gone there in person. I don't live in Glendale, so I was beginning to worry about how I was going to get home. I called again a couple of hours later and again no answer. I finally spoke to a receptionist, and she transferred me to a live person. Now it was almost 4:30 and the guy said that they had to keep my car and when I asked if I could have a loaner, he said they did not have any and that providing one would require a diagnosis, which baffled me even more. I had to call my husband to pick me up which took over an hour (due to traffic) and had to wait in the dark until he arrived which was very scary. We drove straight to the dealership knowing the service department would be closed but we had to speak to someone about our predicament. The director of the sales department came out and after hearing our story informed us that they were aware of multiple complaints within the service department. He added that he would bring up our case at an upcoming meeting. I asked if they could do anything for me as I had no way of getting to work the following day but all they could do was provide me the name, email address and phone number of the service and parts director. They recommended I send him a message immediately which I did but he did not respond. I figured it was late and gave him a pass. The next morning, I figured he would call me first thing in the morning, but by 10AM I still had not received a call or a reply to my email so I called. When he answered, he was very nonchalant, as though the predicament they put me in was no big deal. What angered me even more was that he had not read my email and I had to read it to him! After reading it, he was extremely defensive and never apologized to me for the ordeal. On the contrary, he was a complete jerk to me and raised his voice when I told him that I wanted to go pick up my car. He even had the nerve to say that he did not understand why I was so upset as the service department had told me they would be keeping my car for a few days which was a complete lie. He told me that I couldn't pick up my car because they had dismantled portions of it and that I'd have to wait another day. At that point, I was beyond upset and had to phone my husband at work who called Mr. Pinta and demanded that they have my car ready for me to take it somewhere else. I asked a male coworker to take me and when Mr. Pina saw that I was there with a male, he was calm like a lamb, talked to me with the sweetest voice, like nothing ever happened. Was it because I was there with a man? Regardless of the rationale, it was simply inexcusable. I took my car and immediately drove it to Rydell in Northridge where I purchased the car originally. Rydell is top notch, the experience was completely different, night and day. They provided me with a loaner right away and kept me updated for the two days they had it. I will never return to Allen Gwynn, nor would I recommend it to anyone. More

A nightmare at the Service Department. Took my beautiful Camaro in because someone broke the driver side window. Because it had been raining, they said they needed to see if mold would dev Took my beautiful Camaro in because someone broke the driver side window. Because it had been raining, they said they needed to see if mold would develop, ok, two weeks later I had to call to check on the status and they said no mold. Now I was quoted $2,365 to fix the window and regulator, very high, so I had to bring in the insurance company, God bless them, and they approved it for $1,305. Allen Gwynn tried to charge me an extra $1,000 if it weren't for the insurance company. They didn't even give me a factory GM window. The whole thing too 5 weeks. Don't go there for service, stay away!! More

I took my Chevy express van to this dealership to adjust doors as they weren’t closing properly and making rattling noise since day one . A week later after I went to pick up the car, beside the fact that p doors as they weren’t closing properly and making rattling noise since day one . A week later after I went to pick up the car, beside the fact that problems weren’t resolved professionally, I saw a Large 7 inch dent on the driver side door and the door edge was bent as well , they refused to accept responsibly of the damage even though they had checked the car when I had dropped it off and it was stated on the work order there is no damages on the car except cracked windshield , they threatened me to call the police and if I don’t take the car they will start charging me storage fee , Tom “ service manager “ and mike “ service drive manager “ threatened , disrespected and insulted me and basically throw me out of the dealership . Obviously it was my first and last time going there , I tell this story to anyone I know , they should be ashamed of their behavior , I have also reported this to General Motors and opened a case More

Terrible is an understatement. Paid 370 in service fees for nothing. Terrible service department. They only scaned my car. Rip offed. Would not recommend. GM should be ashamed for nothing. Terrible service department. They only scaned my car. Rip offed. Would not recommend. GM should be ashamed More

Unfortunately HORRIBLE Service This was my 2nd experience in Allen Gwynn Chevrolet, and unfortunately I was disappointed once again. My first visit was around 3 years ago when I too This was my 2nd experience in Allen Gwynn Chevrolet, and unfortunately I was disappointed once again. My first visit was around 3 years ago when I took My Pontiac for a recall as per GM requirement, when I got the car back, the white seats were all filled with greasy dirt and the smooth car engine started to make noises while driving. A couple of months later, being the Chevrolet lover that I am, I tried to Lease a Camaro and visited their showroom, they asked for very high payments and weren't flexible. That same day I visited Glendale Dodge and I came out leasing a Special Black edition Challenger, which I am still driving today. They went beyond expectation and leased me the best Challenger in the showroom with almost $200 per month. Their service is even better than their sales, I was supposed to pay for every oil change, but the first 2 times they didn't charge me. As for my second experience at Allen Gwynn Chevrolet. I bought a Camaro last year, but recently I started hearing some noises from the engine. In the morning of November 9, I took it to Allen Gwynn Chevrolet, where a service employee told me to leave the car so that they will make diagnosis to find out the problem. He said that he'll call me on Monday and give a price estimate. I didn't get any call or email. On Wednesday, I decided to take my car since I needed it. I was promised again that I'll receive the call regarding the cost soon. I still haven't received that call, even though I called them to ask what happened with my case. I can't believe this kind of dealership still exists today.. More

The worst service experience EVER Dealing with this dealership has been a nightmare. The worst customer service experience EVER. Their entire service team should probably be let go. Th Dealing with this dealership has been a nightmare. The worst customer service experience EVER. Their entire service team should probably be let go. This was our first, and last Chevy. Wanted to go green and buy American electric. Tesla here we come. More

Bad service The customer service is bad at this dealer.I had my car serviced and they said it would be done in 2 1/2 to 3 hours.Johnathan said he could get it don The customer service is bad at this dealer.I had my car serviced and they said it would be done in 2 1/2 to 3 hours.Johnathan said he could get it done in two hours,then it was done in about 4 hours.Micheal and Tom the managers didn’t care and were rude to me.I will not be going back to this dealer.I give them a zero star. More

RIP off Have been using this dealer with great satisfaction for a few years. Last week my car was making a vibrating noise after I accidentally hit a curb. Have been using this dealer with great satisfaction for a few years. Last week my car was making a vibrating noise after I accidentally hit a curb. I explained thoroughly what happened and I needed it checked. They call me with a 2500.00 estimate to repair because it was my brakes and struts. Needless to say I wanted a second opinion so took my car to another dealer and they found that the shield under the car was bent when i hit the curb and its 270.00 to replace. My brakes were low but not low enough to replace. I will NEVER go to this dealer again because this is only about profitability with unnecessary repairs. No telling how many people have been taken by these people. It's sad and ridiculous. More

Lack of service I brought my vehicle yesterday at 0930 for the appointment I had. I have yet to speak to my service writer after having called 2 times yesterday and I brought my vehicle yesterday at 0930 for the appointment I had. I have yet to speak to my service writer after having called 2 times yesterday and once today. The empty promises of having a call back are very unprofessional. Have yet to find out what makes the rattling sound on my vehicle nor have they called back. More

Horrible service It took 4 days to get my vehicle even looked at with an appointment. So after the weekend, Johnny Vasquez said they would need it all day on Monday, w It took 4 days to get my vehicle even looked at with an appointment. So after the weekend, Johnny Vasquez said they would need it all day on Monday, well now it's Wednesday and I finally have my vehicle back. It turns out their diagnosis of it being a wheel bearing (on a 2017 vehicle I bought brand new at a different dealership) was wrong. The car is still making the grinding sound. The vehicle has been making the sound for quite some time now. It took a total of 8 days for them to service it and they apparently fixed something that wasn't even the real issue. I thought it was strange that a wheel bearing would be blown out on a practically new vehicle. They lied about when they checked on it, I know this from my dashcam. I was offered a rental car after some time, but they wanted my credit card and my insurance. Why would a rental be under my insurance? That's a very unusual request. I will never do business with Allen Gwynn Chevrolet or even Chevrolet because of their terrible customer service. Bad service, bad management and nobody knows what they're doing here. More