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Acura of Berlin
Berlin, CT
801 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 801 reviews
June 01, 2024
They provided excellent service and were so kind to me, They also went out their way and straightened my steering wheel when they didn’t have too They also went out their way and straightened my steering wheel when they didn’t have too More
by Mohamed
Verified Customer
Helpful May 31, 2024
I have bought my car in 2017, I have done all my services here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work lat here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work later that same day. I was home today and decided to remove receipts from my car when I noticed I was missing my Jimmy choo cologne. I tried calling the store on several occasions with no success, I finally decided to drive over, I explained the situation they took my information and said Ray will be giving me a call, Ray called around 2:35pm with no sensible conclusion to my reports, I have now filed a police report awaiting response. More
by BURRELLR1
May 31, 2024
Claudia is an excellent Acura product specialist. She walked me through different products and made me feel comfortable with my purchase. She followed up and answered every question I had. Lucious th She walked me through different products and made me feel comfortable with my purchase. She followed up and answered every question I had. Lucious the sales manager also kept in contact me to make sure all of my concerns were addressed.. I would definitely give Claudia and staff at Acura 5 stars. It was an overall great experience. More
by johnson5000
May 31, 2024
Jonathan was excellent. This is the second that I have had the opportunity to have him as an advisor. He answers my all question and follows up with any information that I’m This is the second that I have had the opportunity to have him as an advisor. He answers my all question and follows up with any information that I’m seeking. More
by Naya88.jk
Employees Worked With
May 30, 2024
I recently leased my second RDX at this dealership and I couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excel couldn’t be more happier. The team there are professional and knowledgeable. I recommend this location if you’re looking for a good deal and an excellent staff. More
by KLARAMEE03
May 29, 2024
Johnathan was very effective in helping me resolve part of my problem. I will go back next month to address the other problem. He stayed in contact step by step and I appreciated that. Very nice guy! of my problem. I will go back next month to address the other problem. He stayed in contact step by step and I appreciated that. Very nice guy! More
by Tka Thompson
Employees Worked With
May 28, 2024
Great car buying experience! Highly recommend Acura of Berlin. Jim Pompei is fabulous as was Brandon. Highly recommend Acura of Berlin. Jim Pompei is fabulous as was Brandon. More
by Wendy Schmendy
May 24, 2024
My experience with Acura of Berlin was excellent. My car care coordinator communicated with me efficiently, I felt that my car was in good hands at all times. My car care coordinator communicated with me efficiently, I felt that my car was in good hands at all times. More
by ignb83
Employees Worked With
May 23, 2024
The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience. More
by CCARLOZZI
May 18, 2024
Service advisor was very courteous and knowledgeable and also made me very comfortable the vehicle service was excellent also kept me informed thru the complete process also made me very comfortable the vehicle service was excellent also kept me informed thru the complete process More
by RJFXR
Employees Worked With
