ALM Roswell

Well, it's necessary that i write this review, because they responded very quickly and were very kind, excellent service they responded very quickly and were very kind, excellent service More

STAY FAR AWAY! !!!! This dealership is the biggest SCAM ever! And their VICE PRESIDENT CADE EKES threatned to have me arrested!! TWICE!! I purchased a Kia Stinger !!!! This dealership is the biggest SCAM ever! And their VICE PRESIDENT CADE EKES threatned to have me arrested!! TWICE!! I purchased a Kia Stinger on 2/3/24. I traded my car in and signed over the title. I purchased a sunroof (to be after-market installed) a week later, but changed my mind as to not mess with the integrity of the car. For 2 months now they (JONATHAN POUNDS) have REFUSED to refund my money because my last name is different on the title. I explained I was married at the time and have since divorced and now have my maiden name back. I provided PROOF that my name was legally changed. They are continuing to say they need 'MORE' proof or I need to pay them for my trade in! Then I was threatened with arrest by the VP of the company!!! This is the worst dealership I have EVER dealt with! EXTREMELY unprofessional. And yes, I have a call in to my attorney as I write this! Oh, and they will not give me the 2nd set of keys I was promised! More

Vanessa is the Best! !! Thank you so much for your help and making me feel like family! There is nobody better in the business! !! Thank you so much for your help and making me feel like family! There is nobody better in the business! More

Jonathan was super helpful with the buying process. Explained everything very thoroughly and was patient when we asked questions. Will definitely reach out to him if I am in the market for a car again! Explained everything very thoroughly and was patient when we asked questions. Will definitely reach out to him if I am in the market for a car again! More

I had a great sales experience at ALM. My salesman was great. Fast forward 6 weeks later, a police officer showed up at my house to say that the tag I received 3 days earlier (after my de My salesman was great. Fast forward 6 weeks later, a police officer showed up at my house to say that the tag I received 3 days earlier (after my dealer temporary tag expired) was stolen. I called ALM and was told that they can’t help me. They said the tag was mailed the day my tag expired, 6 weeks after purchase. Since the police officer took my tag, I now have no tag on my car and can’t drive it. I took off of work today to go to the tag office and they can’t issue me a new tag until I notarize forms saying that it was lost or stolen. I’m missing work to deal with this craziness. ALM should have given me another temporary tag or something since they took too long to request the tag according to drivers services. This is the second vehicle I purchased from ALM. I had a great experience in Duluth 4 years ago but after this experience, I will not be back. Who has time to deal with this??? Update: Day 3 of dealing with this. The DMV cannot issue a replacement tag since ALM didn't request it until 12/12, the day my temporary tag expired. You have to wait 30 days. Called Jonathan this morning at 8:30 am and he promised to call corporate at 9:00 am and call me back. 1:00 pm, didn't hear back so I called him, he sent me to voicemail. I called corporate myself and they never heard from Jonathan about my tag..................... They were shocked that we were put through this by ALM Roswell and Jonathan. They emailed me a replacement tag in 5 minutes. Apparently, it's not a big deal. Our last purchase was at ALM Duluth and it was very positive. Avoid ALM Roswell. They are a mess. More

I purchased a car from this dealership on Saturday, then found out on Monday. They sold it to someone else. I left a deposit, and sent them the instructions from my bank for the loan. I even signed a bill o found out on Monday. They sold it to someone else. I left a deposit, and sent them the instructions from my bank for the loan. I even signed a bill of sale! I had made plans, everything was set, and they sold it to someone else anyway. I don’t think this is the right thing to do for a disabled veteran! More

Staff was friendly and did their level best to get me into the vehicle but obviously couldn't compete against the finance charges for a new call loan over a used call rate.. into the vehicle but obviously couldn't compete against the finance charges for a new call loan over a used call rate.. More

Very dissatisfied with the whole financial department. I was sold a warranty and GAP protection which I did not need either. I refinanced the vehicle and was able to cancel both and get refunds. I receive I was sold a warranty and GAP protection which I did not need either. I refinanced the vehicle and was able to cancel both and get refunds. I received the GAP refund from the previous lender but I have been over 3 months trying to get refunded for the warranty from the corporate office of ALM. The check has been sitting on the check signers desk for 3 weeks! They are quick to take my money for the sale but cannot rightfully return it when they are supposed to for cancellation of the policy. Warning the warranty company, EasyCare, is no help. All I want is my refund. Warning to those who are thinking of doing business with this company. More

ALM Roswell Jul 14, 2023 tommy. radler tommy. radler responded publicly on 4/19/23 7:57 PM ALM Roswell Apr 19, 2023 tommy.radler BUYER BEWARE! !! I drove 10 hours from Fort L radler tommy. radler responded publicly on 4/19/23 7:57 PM ALM Roswell Apr 19, 2023 tommy.radler BUYER BEWARE! !! I drove 10 hours from Fort Lauderdale to Purchase a 2020 BMW X5 M sport! They charge $999 for Motortrend 150 point inspection! Ad says motortrend certified! I inspect the X5! It was missing 2 lug nuts, front tire had a hole in the sidewall, rear rotors had cracks in them and a lip the thickness of a nickel, door dent driver side rear door and a fault on the dash for parking assist! NONE OF THIS WAS DISCLOSED! Manager discounted $500 off the deal! BEWARE!! I walked out snapped pictures and made my journey home! 20 hours round trip!! 1300 miles on my 2017 BMW M4 convertible as I was to trade it in! $250 gas / $40 tolls! I DO NOT THINK THEY TRULY INSPECT THEIR CARS AS THE MOTORTREND 150 POINT INSPECTION SHOULD HAVE CAUGHT THESE ISSUES! THEY charge $999 for it and you would think it gives a piece of mind! BEWARE !!!!! 4/15/2023 More

tommy. radler responded publicly on 4/19/23 7:57 PM ALM Roswell Apr 19, 2023 tommy.radler BUYER BEWARE! !! I drove 10 hours from Fort Lauderdale to Pur radler responded publicly on 4/19/23 7:57 PM ALM Roswell Apr 19, 2023 tommy.radler BUYER BEWARE! !! I drove 10 hours from Fort Lauderdale to Purchase a 2020 BMW X5 M sport! They charge $999 for Motortrend 150 point inspection! Ad says motortrend certified! I inspect the X5! It was missing 2 lug nuts, front tire had a hole in the sidewall, rear rotors had cracks in them and a lip the thickness of a nickel, door dent driver side rear door and a fault on the dash for parking assist! NONE OF THIS WAS DISCLOSED! Manager discounted $500 off the deal! BEWARE!! I walked out snapped pictures and made my journey home! 20 hours round trip!! 1300 miles on my 2017 BMW M4 convertible as I was to trade it in! $250 gas / $40 tolls! I DO NOT THINK THEY TRULY INSPECT THEIR CARS AS THE MOTORTREND 150 POINT INSPECTION SHOULD HAVE CAUGHT THESE ISSUES! THEY charge $999 for it and you would think it gives a piece of mind! BEWARE !!!!! 4/15/2023 More