I purchased a brand-new Ford Raptor from MSA Ford, and the entire experience has been a complete disaster. They sold me what was supposed to be a new truck, yet it had a dent that was clearly caused while it was on their lot — and I have the pictures the sales guy sent me before I purchased it that show the dent was already there. When I picked up the truck, it was pouring rain, which conveniently helped hide the damage. It’s becoming painfully obvious that they tried to push the truck onto someone who wouldn’t notice the problem. That alone says everything you need to know about how this dealership operates. Instead of taking responsibility, the sales managers tried to blame the damage on “manufacturing,” which is completely absurd and flat-out dishonest. Anyone with common sense can see this wasn’t a factory defect — it was damage that happened at the dealership, and they just hoped the buyer wouldn’t catch it. The management team was dismissive, evasive, and more focused on avoiding blame than helping a customer who just spent big money on a premium vehicle. For a truck as expensive as a Raptor, the lack of integrity, transparency, and basic professionalism is unbelievable. MSA Ford’s quality control is nonexistent, their management is incompetent, and their customer service is even worse. If you’re considering buying here, inspect every inch of your vehicle in full daylight, because once they’ve got your money, they’ll deny, deflect, and try to pin their mistakes on you or the manufacturer. I’ll never purchase from MSA Ford again. There are plenty of Ford dealerships out there — and almost any of them will treat you better than this place.

Very friendly and kind people. oil changes cost less than the cheap quick places. Lorraine was sweet and helpful for sure.

GARBAGE! Ripped my daughter off 1200 dollar brakes zero warranty like told her.. Bamboozled! Then lie to my face. I asked if they would have paid same price knowing it was just the pads for lifetime. She stuttered he finally went quiet. Do not trust these people. Warranty and sales sound great until you need them. Who pays 1200 for brakes?

Dustin Veidemanis sold me a nice little car last month , and I discovered that it needed a new back shelf trunk cover . Dustin went beyond in making sure I received a new one . If all your sales people are as kind and helpful as Dustin , you have a great team . MARVEN HUME .

The management at MSA Ford is truly the best. They go way above and beyond for their customers to build long lasting relationships. We have been exclusive Ford owners for 20+ years and we would never go anywhere else. Amazing customer service! M & M

Loraine made the service experience simple and smooth. Multiple services were scheduled around my availability and vehicles were done when she said they would be. The Service Department keeps me as a loyal customer of MSA Ford.