"Missing Dust Caps"
The service was just fine, however, the next day I noticed that the blue "Ford" dust caps were missing from the centre of all four of the brand new alloy rims that were installed, along with the new winter tires and pressure sensing valve stems. Based on the price of the alloy rims, I assumed that they were simply omitted during the process of assembling and balancing the wheels, so I called the service department and explained the problem. I was told that I could drop by the service department at my earliest convenience and the issue would be taken care of. When I dropped by the following day, I was told that there really wasn't any omission and that the dust caps were not included with the rims that were purchased (for $285.00 each) and that they were indeed extra items. I decided to buy the "missing" dust caps and was then told that they were $16.67 each!
At this point, it appeared that there were 2 issues: First, the dust caps are not included with brand new alloy rims, and secondly, I was lead to believe that I was correct in my assumption that they were simply omitted, and I could just swing by and the problem would be solved.
"Fifth new vehicle in seven years"
Oakridge ford sales staff continue to provide the service that brings me back. Thanks to Ted Cascadden and Zachary Smye this time. Great deal again!
"Excellent sales experience. Salesman was very knowledgeable."
Would deal with this dealership going forward.
I will send everyone I know to Oakridge Ford.
Great dealership as a whole. Reese, and Stephanie are very patient, friendly, and knowledgeable.
"Great car great people!"
My search for a 2016 Shelby GT350R spanned several months. I finally tracked one down with John Gillan's help at Oakridge Ford in London. This was one of the last cars to be found in Ontario this year. John was very helpful with keeping me posted on delivery timing and ensured that the car was prepped very quickly when it arrived at the dealer. Many thanks to the whole team at Oakridge Ford!