"Excellent customer service!!"
I have been looking for a new F150 for seven months, looking online, dealing with a number of dealerships and Sales Consultants in the GTA, mostly Ford, but also Chrysler. I was looking for someone that I could trust and would get me what I felt was the best deal for my budget! Stacey Cooke was by far the one that made me feel comfortable and was great to deal with. Vanessa was also great to deal with, made me feel comfortable through our dealings. Once our deal was finalized I was unable to get insurance set up and had to delay delivery of my F150. I was scrambling to try to get everything done and my timeline to pick up the truck was closing in as I was having surgery and would be laid up for 4 weeks. Both Vanessa and Stacey were able to fit me in to their schedule at the last moment in order for me to take delivery. Stacey actually came in on his day off to show me my new truck!!
"Ashley provided AMAZING, quick and helpful service"
I went to the dealership to look at a used Toyota CH-R. Ashley was extremely friendly and helpful having everything ready to look at and test drive. Once I had decided to purchase the car Ashley and Vanessa made things happen fast! We were able to complete the entire purchase including inspection, servicing, registration, insurance and payment in a single day over a few hours. Really exceptional service!
Stacey was just awesome, Friendly and funny! Got the Escape that we were looking for and were even able to pick it up the same day! The prices offered by Northway Ford were the best that we had found and there was no need to haggle out to get a lower price, which is always a tedious process. We couldn't have asked for any better! Vanessa was just as pleasant and got everything approved immediately. We will definitely recommend them to all our friends and family and will be back again!
"Mack worked with me to find my car."
When working out the process of buying a new car it comes down to questions and time. Mack did a great job answering my questions and giving me time to understand the answers and make a choice. Having already done a lot of research it was nice to not only find someone willing to go the extra bit to get what answers I didn't have, but who also was willing to give me the time to make up my mind.
The deals were good, the car is wonderful, thanks Mack!
Chose my vehicle from the internet and communicated the dealership.
Ashley replied and was efficient in providing the service.
Overall it was a good experience.
Mack was very helpful in finding the right vehicle. He provided all the information I needed to make my decision and actively sought and found the right truck.
"Very pleased with the customer service / a great experience!"
Was treated very kindly by everyone we dealt with when buying our new truck! Customer service was great! Stacey was awesome and took care of us!!!
"good fast no problems"
- J&E happy
Stacey Cooke came in to meet us on his day off.
I cant say more of a man that will do that
I will now see Northway Ford first when i need a new car
I first saw a car I wanted online, and called the dealership. Ashley answered, and even though the vehicle I saw online was just sold, she immediately found us a better one with the same specs, but less mileage. We went all the way from Hamilton that day to see it. Ashley had the car ready for us, and answered any questions we had. She gave us absolutely no pressure at all, in fact, we took a LOOONG time to decide that we want the car, I'm surprised how anybody can be so patient with clients like us! Every single thing we asked, she had the answer ready for us. I rate the experience A+++! At the end---we have a car that we absolutely love, got a great deal on it, and communicating with Ashley was absolute pleasure---before we went, during the viewing, and after that before picking up the car (we had a few additional requests and questions in that period, which she promptly addressed).
"Made buying my truck a breeze"
I got everything I wanted in the truck, Mack was very helpful and thorough. Would definitely recommend him to anyone else looking to buy. The staff in the facility were all friendly and greeted me warmly when I showed up.