"Buying a new Prius C"
Since I have owned Toyota cars for the past 30 years, when it came time to buy a new car for my wife, we chose to deal with this dealership where I bought a RAV 4 8 years ago.
We were met by Tyler Medland who was extremely friendly and showed us the Prius C which we were thinking about buying. We did a test drive in one of the ones available that day and after deciding that it was the car we wanted, Tyler walked us through the paperwork.
The General Manager ,Tim Beach came to meet us and congratulated us on our new purchase. All very friendly.
Then we met Phil Dao , we went over the financing with him and other details.
Since we chose the Electric Lime Metallic colour, we were informed that we would have to wait a few weeks for the car... No big problem , it turned out to be less than 4 weeks as we also had the seat changed from black leather to tan colour.
When we came to pick up our car, we met again with Tyler who was is very cheerful self also with Phil Dao who after going over the final paperwork,put us with Dan Wilson the Service advisor who took us downstairs to see the car . It looked amazing , the colour was great and our tan leather seats were a great match with the outside Electric Lime Metallic colour .
Dan took a picture for us and then explained the features of the car and hooked up our cell phone into the system . Dan was extremely helpful and it was greatly appreciated.
Overall our experience was enjoyable and we have another great Toyota car in the family.
Job very well done by all the people we met.
"Overall a good shopping experience"
Set up a test drive appointment online. Tyler made a little YouTube video introducing himself and the vehicle I was interested in. Tyler was knowledgeable about vehicle and went through features before test drive. After test drive went back and forth on price and ended up purchasing. This is the 2nd used vehicle I have bought from Charlesglen Toyota and would buy from them again. After sales service was required and everything was checked/repaired quickly. Recommended to anyone. Check them out.
This was my first time buying a car and it was a great experience! I visited quite a few other dealerships and I always felt like I was being sold to and I was herded towards "cars that I'd like" and didn't really get to see what was in stock. However, with Tyler, the experience was much different- he laid out all my options and basically showed me all of the options that were available to me and I was able to narrow down the choices myself. I was shown both new and used RAV4's with various options/upgrades, and settled on a used 2014 RAV4. Kerri was super helpful in setting up my first car financing and speedy at getting the financing and registration set up. Jim helped set up the blue tooth in the car on pickup day and did a thorough job in showing me where everything was in the car and explaining features that I didn't understand. Thanks!
"Purchase without Pressure"
We just bought a new Toyota Highlander from Charlesglen and one of the main reasons was the friendly, positive experience of the sales department. Tyler was knowledgeable about the vehicle and flexible with his time. He communicated the benefits of the Highlander, Charlesglen Service Department, and Toyota in general without putting a lot of sales pressure on us. We are very happy with the dealership and look forward to maintaining our vehicle through the well-equipped Service Department.
Overall a very pleasant car buying experience. Tyler is an easy guy to get along with, and he made the trip worthwhile. Knew what I was looking for and followed through to make sure I found it.