Open Road Recreation

Bought used golf cart that was "looked over" by their mechanics and was told no issues. Had a squeal when step on gas, sales man said it was normal in this brand of golf cart but offered to throw in new mechanics and was told no issues. Had a squeal when step on gas, sales man said it was normal in this brand of golf cart but offered to throw in new belt, which took forever to receive after many phone calls to remind them to order it. Took the golf cart to repair place (not these guys), both clutches on the golf cart are completely worn out and have been for a long time and that is why it squealed. Clearly the salesman will say anything to put money in his pocket. DONT TRUST THEM.... Would give no stars but it's no possible. More

Very knowledgeable and friendly staff. My salesman was very professional and friendly. He went the extra mile to make sure we were happy. I would definitely recommend this place. very professional and friendly. He went the extra mile to make sure we were happy. I would definitely recommend this place. More

Snow checked a sled waited till mid Jan. To call and find out that my snoscoot order was cancelled. Not a big deal if I didn’t have money down but I paid in full last April. Now my son doesn’t have his Chris out that my snoscoot order was cancelled. Not a big deal if I didn’t have money down but I paid in full last April. Now my son doesn’t have his Christmas present and still no answer on who cancelled the order. Thanks Open rd rec and Yamaha rep. More

Great customer service! Ryan was very friendly and knowledgeable, he answered all of my questions in a timely fashion and gave me lots of time to process. I’m new to atvs, so my questions ranged from knowledgeable, he answered all of my questions in a timely fashion and gave me lots of time to process. I’m new to atvs, so my questions ranged from common knowledge to I’ll look into that. I was extremely happy with my purchase and with the company I choose to deal with. Ryan made my experience very easy and I will definitely come back in the future. More

Jamie is parts was extremely helpful, got the winch I wanted installed properly. Thanks again wanted installed properly. Thanks again More

Doing my due diligence to WARN other new boat owners NOT to buy a boat from Open Road Recreation. My husband and I had the misfortune of dealing with “the sales manager” (I am apparently not allowed to incl to buy a boat from Open Road Recreation. My husband and I had the misfortune of dealing with “the sales manager” (I am apparently not allowed to include his name for specific review sites to publish) who sold us a 2011 Sanger with 151 hours on it. My husband drove 8 hours to Open Road Recreation with ample notice on which day he would be arriving to pick the boat up. Upon arrival the boat had not been cleaned or inspected to our knowledge and when my husband asked for a lake test he was told they don’t offer those as there isn’t a body of water close enough to provide that service. Strange but ok, keeping in mind we have never purchased a boat before. My husband was asked to return later in the day to pick up the boat. When he finally was able to return he was escorted to sign papers and then shoved out the door to make the 8 hour drive home. We purchased this boat September 28, 2020 and obviously due to the season could not use it so we pulled it to a storage facility to store over the winter. Fast forward to the first weekend in July when we pulled the boat to Koocanusa to enjoy our holidays (which due to my husband‘s job and their requirements had to be booked a year in advance). The boat had been winterized and stored until now, when we took it to the local marina in Koocanusa to have it dewinterized and ran up. The mechanic at the marina advised us that something was wrong and needed attention. We dropped the boat in the water as per his advice and sure enough the impeller was not operational. Nice start to our holidays. We immediately pulled it back to the marina for service and I called “said sales manager” to advise him of what had happened. Clearly he could not be bothered. Instead of being reasonable and trying to come to a comprise which an experienced sales manager would have done, he accused my husband and I of causing the damage. I tried to have an open mind as we are new to this but I could not see how his accusations can be fathomable. Our Sanger went from Open Road Recreation, to storage, to the marina but “somehow” we broke it…??? Upon a full inspection from the marina it was currently at, the impeller was never changed and the damage to it was not something my husband or I could have contributed to. The “sales manager” at Open Road Recreation seems to think otherwise. I wish that was the end of it but it gets so much worse. Keep reading. I was so upset and appalled at Open Road Recreation for refusing to take any responsibility for the machines they are selling to consumers that I posted quite a few reviews warning other potential buyers to due their homework before considering purchasing anything from Open Road Recreation. As soon as those reviews posted the “Owner” of Open Road Recreation (a quick Google search will provide that information) contacted me agreeing to help resolve this issue if I removed my reviews. I of course obliged and took them down immediately. I was extremely relieved that this owner was or so I thought genuinely concerned with the fact that they sold me a broken boat. I had several conversations with him letting him know that it was still at the marina and upon changing the impeller and doing several water tests, there was a lot more wrong with this boat than just the impeller. I have an entire invoice to support that $2400! 2 months later and almost every component changed including a complete pump assembly and the boat was still not functioning when water tested. Our mechanic even called Sanger to diagnose the issues. Several phone calls later with no response, I posted yet another review with an update of how horrendous this dealership was and guess who finally gets a call back. My husband explained to the owner how frustrated we were and how despicable the way they’ve handled this has been and “said owner” belittles my husband, yells at him and refers to himself and I quote as an, “xxxxxx professional”. I wish I was making this up. Fun fact however my husband’s speaker on his iPhone is broken so unfortunately he has to take all his calls on speaker phone. He happened to be at work during this particular call and two of his coworkers got to experience what dealing with this dealership has been like. Needless to say we have gotten nowhere as of now. The owner had stated he would pay half of the invoice for the repairs that had been made so far but if more repairs were needed that we would have to bring the boat back to Saskatchewan to have his mechanics work on it. We told our mechanic to stop working on the boat, invoice us and we were going to pull it back to Saskatchewan from B.C. where it was currently sitting. Yep the invoice came and the owner refused to pay! Seems like a small amount to pay given the circumstances and the fact he made a point to tell us he owed 6 other dealerships. Which is honestly scary to think of how many people he has possibly railroaded along the way with his shady antics. Moving along, we got the boat back to Alberta and my husband was going to drive it back to Saskatchewan on his 4 days off which is all he gets working shift work. The day before my husband was to leave to make the drive to Saskatchewan the owner called and said he would send a truck to pick the boat up and for my husband to enjoy his 4 days home, he also stated we had the option of trading our boat in on a brand new $140,000 Crownline! Sir…if you couldn’t sell me a functioning $50,000 boat why would I buy a boat for almost triple that given our experience. We declined his offer. He then said he had 2 other boats in our price range coming in on trade that he would personally go over, deliver and provide a water test with a wake boarding demonstration. Now that I was impressed with…BUT that never happened. No boats, no communication, no delivery, no water test with demo AND he didn’t pay our outstanding invoice with our mechanic. Do you see a pattern here. The boat sat in my driveway for 2 weeks. I sent a rude message to the owner as at this point I am at my wits end. My husband gets another phone call (love the back and forth where literally nothing gets accomplished) saying the owner has arranged for US to now drive the boat to a 3rd party mechanic in Strathmore for repairs to get this boat up and running. Shake my head. WE drive it to Strathmore, no truck came to pick up like he stated, it didn’t go back to Saskatchewan, WE had to drive it to Strathmore after pulling it home from B.C. We get it to Strathmore for the mechanic to look at and ask for a water test but this mechanic is too busy to water test it as this was just dropped in his lap from a dealership he normally doesn’t deal with. The mechanic in Strathmore did advise us we should definitely ask for our money back. With no water test available and the fact that I don’t want to get stuck with another bill the owner “claims” he will pay we headed back to Strathmore to pick up our boat and that is where things stand. So if I can save one other family from having to go though this experience, then it’s not ALL a loss. The customer service is horrendous. From our experience the machines they sell are not inspected and if you don’t know any better be prepared to pay out of pocket for their lack of integrity. They assumed Zero responsibility for the condition or lack there of of this boat and even went as far as to belittle my husband and I. The “sales manager” did acknowledge that they didn’t feel the need to replace the impeller (which turned into a whole other can of worms) as to their “standards” it was fine and didn’t need to be replaced. A 2011 with 151 hours being sold to new owners with little to no knowledge of its previous history…I’m so glad he felt it was “fine” very hard and expensive lesson for us. DO NOT BUY A BOAT FROM OPEN ROAD RECREATION. This could be one of the reasons they are not BBB accredited and have many unsavoury reviews. Something I will definitely be looking at when we purchase our next boat or trailer. Aaron & Shannon McDonald More

The staff were all very friendly and knowledgeable with the bike. The dealership’s excellent communication made the buying and viewing process pain free! Highly recommended these guys. the bike. The dealership’s excellent communication made the buying and viewing process pain free! Highly recommended these guys. More

Despite some complications related to COVID, Ryan was always transparent, honest with me. he would always return my messages and keep me in the loop. at time of delivery/possession he expedited the proce always transparent, honest with me. he would always return my messages and keep me in the loop. at time of delivery/possession he expedited the process and made it easy so we could enjoy our new purchase. after possession, Ryan made effort to reach out to me to ensure all was going well and that we were happy and satisfied. thanks Ryan! More

Great service. Figured out what I wanted for an ATV before looking at them. No pressure to buy. Purchasing was easy and professional. Will definitely recommend and continue business here! before looking at them. No pressure to buy. Purchasing was easy and professional. Will definitely recommend and continue business here! More

xxxx poor experience my sxs broke 60 miles after my purchase. Then the service just compression test. It was low so 2500 in parts they odered with out opening the motor or nothing at 149 bucks a hr for purchase. Then the service just compression test. It was low so 2500 in parts they odered with out opening the motor or nothing at 149 bucks a hr for service department. This dealership full of crooks and clearly incompetent people from top to bottom. There wasn't even a dam work oder opened up. Honestly run from open road. More