Trong Nguyen
Trong Nguyen at Great West Chrysler Jeep Dodge
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Trong Nguyen | Page 5

Finance Manager

Great West Chrysler Jeep Dodge

17817 Stony Plain Rd NW
Edmonton, AB T5S 1B4

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4.9
85 Reviews
4.9

85 Reviews

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85 Reviews of Trong Nguyen

April 02, 2022

Dealership Rating
Employee Rating

Pleasure doing business with Salesman Whitroy and General Manager Zach, and Trong in Finance. Smooth process. More

by PD
Recommend Dealer
Yes

Other Employees Tagged: Whitroy George , Zachary Yachimec

Apr 04, 2022

Great West Chrysler Jeep Dodge responded

Hello PD. Thank you for leaving this great review. We are committed to providing the best customer experience, and we are glad our team could make the process smooth and easy for you.

March 22, 2022

Dealership Rating
Employee Rating

The service department really dropped the ball this past weekend ! I booked my truck in for oil change & tire rotation . I was told they would need it for at least an hour . Then when I dropped it off they More

by gman57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Imi Merali , Zachary Yachimec

Mar 29, 2022

Great West Chrysler Jeep Dodge responded

Hi gman57, thank you for taking the time to leave this review. Every review is important to us and we apologize that you’ve had a less than 5-star experience recently. Customer experience is our top priority, and your comments have been forwarded to our management team. We are committed to providing the best customer experience every time, and you are welcome to speak to our Service Manager at 780-483-5337.

March 07, 2022

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The dealer and its team were very accommodating to all my needs as it related to the purchase and financing of my new vehicle. More

by steveb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zachary Yachimec, Sam

Mar 07, 2022

Great West Chrysler Jeep Dodge responded

Thanks for coming to see us Steve! We are glad that we could help, and we appreciate your business! If you need any other help with your new vehicle, please let us know.

February 11, 2022

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Employee Rating

The staff listen to what you say and want it a vehicle Josh was professional, not pushy like other dealers. Management even reached out to see if there was anything else that was missed or needed I woul More

by Karen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Garret Anderson, Janie Goguen, Josh Lallouz, Zachary Yachimec

Feb 14, 2022

Great West Chrysler Jeep Dodge responded

Thanks for coming to see us Karen and for recommending us, we appreciate your business! Customer service is our top priority, and we're glad Josh was able to assist in your purchase. If you need any other help with your vehicle, please let us know.

February 08, 2022

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Employee Rating

Josh and staff are all very professional, they listen and go above and beyond to the best deal for you, highly recommend this I dealership More

by Karen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Poon , Garret Anderson, Josh Lallouz, Zachary Yachimec

Feb 14, 2022

Great West Chrysler Jeep Dodge responded

Hello Karen! We are happy to hear you had such a great experience, and that Josh and the team could assist. We thank you for your business and recommendation. If there is anything else we can do please don't hesitate to ask!

January 05, 2022

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Employee Rating

Was ok this time felt a little rushed should have got few other little things on the truck before making the deal but I am still very happy with my new truck and Vinny was pretty decent guy to deal with he d More

by cummins0617steele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vinny (Vineet) Sachdeva

Jan 07, 2022

Great West Chrysler Jeep Dodge responded

Hi cummins0617steele. Thank you for reviewing us. Customer experience is our top priority, and we are glad that Vinny was of assistance. Our commitment remains to you the customer, and your concern has been brought to the attention of our management team. We look forward to serving you again.

November 16, 2021

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Employee Rating

EXCELLENT DEALERSHIPEXCELLENT CUSTOMER SERVICE EXCELLENT DEALERSHIP EXCELLENT CUSTOMER SERVICE EXCELLENT SALES PROFESSIONAL THAT SOLD ME A BRAND NEW 2021 RAM 1500 CLASSIC I COULD NOT BE HAPPIE More

by roman.mulyk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sal Pisani, Vinny (Vineet) Sachdeva

Nov 16, 2021

Great West Chrysler Jeep Dodge responded

Hi Roman. Thank your for the enthusiastic 5-star review. We are glad your experience at Great West Chrysler was EXCELLENT! We look forward to serving you when you visit again!

November 01, 2021

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Employee Rating

Josh Lallouz Was absolutely the best sales person I have ever met. friendly, nice and overall made the buying experience way less stressful. Would highly recommend going though him if your considering buyin More

by kyle
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Ouimet , Josh Lallouz, Sal Pisani

Nov 02, 2021

Great West Chrysler Jeep Dodge responded

Thank you for reviewing us Kyle! We always strive to provide the best service possible, and we are glad Josh could help. Your experience is important to us, and we hope to earn 5 stars from you one day. You are welcome to contact our General Manager at 780-483-5337 about your recent visit so we can make your next one better!

June 07, 2021

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Employee Rating

Salesman was excellent , we have bought several vehicles through him . This sale the finance office failed us completely ! Promises where made & NOT Kept ! He promised on Fri that he would transfer the regi More

by gman57
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Imi Merali

Jun 15, 2021

Great West Chrysler Jeep Dodge responded

Hello gman57. Thank you for taking the time to review us. We always strive to provide the best service possible, and we apologize that your experience did not exceed expectations – this is not typical for our dealership. We are constantly striving to improve our level of customer service and your input is invaluable; as such your comments have been forwarded to our management team. In regards to your recent experience, we want to make sure your situation is resolved to your satisfaction, and you are welcome to speak to our General Manager at 780-483-5337.

Jun 15, 2021

gman57 responded

Today is June 15 & again I am faced with another disappointment due to dealing with Great West Chrysler to add to my frustration . The finance department promised me a smooth transition from the loan on my previous truck to this new one . I felt that there may be problems back when I took the new truck home . When I was fighting with them over the cash back cheque they said there were difficulties with the financing documents ?? Today I have found out that there has been mistakes with payment withdrawals done at my bank , leading me to believe that my distrust with the financial department at GWC is not doing their jobs properly .

Jun 15, 2021

gman57 responded

When my review first went in I received a text message from the GM at GWC apologizing for the situation & asked me to explain my situation & problems . He wanted to look into things to see if he could resolve the problem I had & regain our trust in GWC . That was approximately a week ago & I haven't heard a single word since !

Jun 21, 2021

gman57 responded

Hi, after talking with Zach, the General Manager at GWC we where able to see that some of our communications had not got through to the other party . This caused some confusion between us . Zach was very interested in repairing some of the bad feelings that we started to get towards GWC . As we got to know each other better we where able to talk out the problems & come to resolve the issues & we have begun to restore the great relationship with Zach & GWC . I would also like to thank Alison (finance Manager) for her help in correcting things & bringing the relationship back . Sometimes better communication can go a long way to make the new truck experience great again . My confidence in GWC has come a long way in a short time thanks to Zach, Imi & Alison . We are seeing what has brought us back so many times to GWC . Thanks again for making us feel we are important to you & your staff .

May 31, 2021

Dealership Rating
Employee Rating

We greatly appreciate the services rendered to us. We loved the hospitality given by Vinny to an extent that we ended up buying two vehicles More

by Kudzai
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vinny (Vineet) Sachdeva

Jun 07, 2021

Great West Chrysler Jeep Dodge responded

Thanks for coming to see us Kudzai, we appreciate your business! Customer service is our top priority, and we're glad Vinny was able to assist in your purchase. If you need any other help with your vehicles, please let us know.

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