Tom Terrill | Page 24

Nobody does it better…than Flemington BMW! Another excellent car buying experience for the books. Ed Kiley, Tom Terrill, Mike Riccardi Sr., Noah Amin and the whole gang at Flemington BMW never Another excellent car buying experience for the books. Ed Kiley, Tom Terrill, Mike Riccardi Sr., Noah Amin and the whole gang at Flemington BMW never disappoint. This by far was the smoothest, easiest, most pleasurable transaction. They’ve got it down to a science! Incredible customer service combined with professionalism makes them second to none. Love my new car and love Flemington BMW! THANK YOU! More

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I pre-ordered my car when it was first announced in the press thus long before it became available, and the Flemington BMW team made it a wonderful experience. The pre-order to delivery process took about press thus long before it became available, and the Flemington BMW team made it a wonderful experience. The pre-order to delivery process took about 14 months because BMW AG incurred delays in getting the cars manufactured and delivered. But the Flemington BMW team made sure it did not feel that long. My initial interaction was with Cindy Amin who helped me through the initial pre-order process. Once the car was ordered, Tom Terrill guided me through the rest of process. He was super helpful in keeping me informed (at least weekly) about the manufacturing and shipping status, he arranged a test drive for me when a demo car became briefly available, and he managed to line up the entire team to prep and deliver my car in a record time (and on a busy Saturday!) once it showed up at the dealership. Tom's approach, which I can best summarize as cordial and detail oriented, made me feel like a valued customer. Cathy Ferry helped with getting the paperwork completed swiftly and with a smile. For reference: I have been communicating on online forums with other people who ordered the same car at other dealers throughout the country, and about their experience. Based on their feedback, I can tell for sure that many did not have the same pleasant sales process I experienced. As a result, I give top scores to Flemington BMW, Tom, Cindy and Cathy. More

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Great team at Flemington were able to custom design and build a vehicle that was delivered to us in less than a month from placing the order. Highly recommend! build a vehicle that was delivered to us in less than a month from placing the order. Highly recommend! More

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We bought our BMW 2 years ago from Flemington BMW. We continue to have it serviced there even though it is an hour away. That is how much we love this dealership. Laura has been our recent service con We continue to have it serviced there even though it is an hour away. That is how much we love this dealership. Laura has been our recent service contact and she has made the process even easier keeping us informed and doing everything in her power to accommodate our needs. We highly recommend. More

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Ralph, Tom, and Noha provided a wonderful buying experience. They were all very professional and went above and beyond to ensure I was satisfied with my purchase and overall experience. I would happ experience. They were all very professional and went above and beyond to ensure I was satisfied with my purchase and overall experience. I would happily send other business their way based on the experience I had. More

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Laura undoubtedly is more of the most professional, knowledgeable and helpful service advisors I have ever worked with in my 15 years with Flemington BMW as a customer. She was apologetic after my X1 n knowledgeable and helpful service advisors I have ever worked with in my 15 years with Flemington BMW as a customer. She was apologetic after my X1 needed a new DME module and offered me a loaner. Laura is a tremendous addition to the Flemington team. More

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Our sales person was thorough and overall service was quick and and super efficient. There was almost no waiting time. These guys were excellent. quick and and super efficient. There was almost no waiting time. These guys were excellent. More

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Excellent service, worked out a deal happy to not pay over sticker like all the other dealers. Conner was great and knowledgeable helped secure this sale by treating every customer the same. over sticker like all the other dealers. Conner was great and knowledgeable helped secure this sale by treating every customer the same. More

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This was my second purchase from Flemington BMW and the service is better than ever! From the moment I entered the showroom until I drove away with my new car, I received outstanding service. I highly reco service is better than ever! From the moment I entered the showroom until I drove away with my new car, I received outstanding service. I highly recommend this dealership for professional and personalized service. I found the car online and Cindy reached out to me right away, even though it was a Sunday. I was very impressed by that. Tom's attention to every detail and overall friendly manner made me feel welcome no matter how many questions I asked. Cathy Ferry in Finance is a top notch professional and friendly, too! Buy your next BMW at Flemington BMW - you'll be glad you did! More

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Worked with Tom Terrill and he was fantastic! Ordered our car from the factory and Tom was quick to respond to our many questions. Handled the entire deal through email/phone as we live an hour f Ordered our car from the factory and Tom was quick to respond to our many questions. Handled the entire deal through email/phone as we live an hour from the dealer. At delivery, Tom took the time to go over all of the specifics/nuances of the car, even after the dealership closed. Highly recommended! More

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