Bought a used Jeep price was fair and were willing to make a deal. Eventually got where we were both happy. Surprise gift for my wife
Other Employees Tagged:
"Two Cardinal Sins"
- Truck Shopper
I stopped by the dealership March 29 at around 7 pm.
There were two sales associates chatting and as I approached, they immediately asked if they could help.
I told them both that I was looking for a pickup truck. I was very up front and told them I that was probably 90% sold on a Ford already (I currently drive a 2011 F150), but before I spent $65k, I wanted to see what my other options were.
I explained that I was looking for a very specific configuration. I want a 2018 4X2, full crew cab with the longer bed, leather buckets, more or less loaded. I understand that this truck is an unusual configuration and will need to be a factory order. I wanted to make sure that Ram would allow that configuration.
The one salesman assured me that it could certainly be ordered.
Unfortunately, it was the other salesman who ended up trying to help me. His name was Sheldon McDonell.
We sat down and he immediately asked me for my name, number and email. I declined. This was my first time looking at Ram and I honestly didn't want to be hounded by a salesman.
Then, he excused himself and disappeared without explanation.
A full 5 minutes later he returned explaining that he could only access the quote system from another office, although he has a computer on his desk.
At that point, he told me that the truck I wanted wasn't available at any dealer.
I told him again that I wanted to do a factory order.
He then told me that I should buy a 4X4. I asked him to explain to me why I should spend more money to get worse mileage, less payload, and less towing capacity with no benefit to me.
His answer was that I wouldn't be losing any mileage if I bought the diesel.
He also insulted my intelligence by saying, "You know you can turn off the 4X4, right?"
Once I restated firmly that my configuration was not negotiable, he turned to the computer on his desk and began to configure a truck. Again, this was after telling me that his computer didn't have access to that program.
As he worked on the computer, I looked through a brochure that had been on his desk.
I told him that the "Sport" trim was probably what I was looking for. I don't like chrome.
He then asked if I wanted Nav. I told him no. His response was "it's only $600".
Again I told him no. I asked if Android Auto or Apple Car Play were available on the truck. If so, I see no need for Nav.
He told me that they weren't available.
I looked down at the brochure and found out easily that they are available.
When I pointed that out to Sheldon, his response was, "well maybe they are available".
At that point, I'd had enough and left.
The salesman was guilty of two cardinal sins.
1. He didn't listen to the customer. I know exactly what I want. I'm not looking to be sold 4X4 I don't want, a diesel I don't want or Nav I don't want (even if it is only $600).
2. His product knowledge was zero. I hope you find this as inexcusable as I do. This isn't a brand new product. The 2018s have been available for months. He should know them inside and out.
The final offshoot of this is that I really liked what I saw in the brochure. I looked on ramtruck.ca and found that the truck I want can be ordered and it is quite a bit less money that the F150 Lariat Sport that I am currently looking at.
I will be visiting another Ram dealer to take a closer look at this truck. Unfortunately, my experience on the 29th means that I cannot deal with this dealership. What I experienced shows a complete lack of professionalism and a lack of staff training.
There are good dealerships around. I'll deal with one of them going forward.
I emailed all of these comments to John Tristaino, Sales Manager, before posting here and gave him the opportunity to respond. His response was quite simply to ask for another chance at a sale without addressing any of my specific concerns...Not good enough
Other Employees Tagged:
"The dealership was great, very fast and efficient"
- Car guy
The salesman were very kind and informative about whatever car you may choose,for us it was a Jeep. I would defiantly recommend Fairview Chrysler
"Friendly, and accommodating. "
- D&P Kennedy
Although the dealership was busy, they gave us the time to reach our comfort level, and although they were evidently wanting to make the sale, there was no sense that we were under pressure to "sign on the dotted line" Time was taken to explain what we were paying for, and again, there was no pressure to purchase extras that were not needed with our buying pattern. The showroom is a little dated, but that also meant that you didn't feel intimidated to subsidize a high style dealership.
Other Employees Tagged:
"Great experience with Sheldon and the team"
I have never written a review before. I just bought a used 2015 Dodge Ram. Customer service was bar none the best I have ever had. I don't trust dealers and despise stereotypical car salespeople. Sheldon was great and answered all questions just right. Not pushy at all. Rachel helped with Financing and did not try and "upsell" me anything. I had to interact with Willie for the safety and customer service was great.
"bought a used 2014 Jeep Compass"
Bought a used 2014 Jeep Compass 4x4 at Fairview. Price was good, but it was an odd color, a smoker's car, and a former rental vehicle so it should have been priced on the low end regardless. Only hassle was listening to Ray Tasker's heavy handed sales push for the extended warranty and ludicrously over priced nitrogen tire inflation package. When I declined those he started on about the big risks I was taking on, nice. They did a "Fairview Safety" so the parking brake didn't work and the tires and brakes were marginal. Cost several hundred to make it safe. There was an issue with the front passenger seat heater - they fixed that without charge but took two service visits because the first time they only checked the driver's seat, which wasn't the problem - work order clearly said "passenger seat" -- too much trouble to check both I guess.
If you are considering a used vehicle from Fairview you would be wise to insist on an independent safety inspection before buying, or budget for the extra cost to bring it up specs.
- Pleasantly Surprised!
We traded in a vehicle for an identical one a few years newer. Zero pressure from sales person to try to do any upgrades to what we already had. Very enjoyable experience. Sheldon was there to facilitate the sale not strong arm us into a sale.