"Zero follow through on promises sold me a car with stuff..."
Zero follow through on promises sold me a car with stuff falling off it. The suggested I get stuff and fix it myself from canadiantire completely unprofessional will never buy a ford again
"Buying a 2019 Ex Max"
- Ex Max girl
Admin staff is welcoming, sales rep Jamie was pleasant and very knowledgeable about the vehicle I purchased. Both he and Shayne found a vehicle with the specs I wanted and made it easy-peasy lemon squeasy. Lisa in finance was very friendly and knowledgable. Overall feel of the dealership is comfortable, friendly and reliable.
"Only care about profits "
Do not fall for there gimmicks . I did and it cost me . They overcharged me $1000 on extended warranty . I just traded off the xxx they would not stand behind or warranty . Diane should not be selling anything. Sad dealership .
"Great sales and service"
- Ford guy
I have bought my last 4 vehicles at Zender and the experience every time has been great. The service department has been outstanding as they realize my vehicles are my job and downtime has to be a minimum and they have kept it that way
"Ok dealership Sean Dennis is a horrible salseman"
- Janette Aiers
Bought a 2017 F-350 from them. First time I spoke to Sean he was ok. Took vehicle overnight for a test drive returned the next day and was undecided that was when his attitude started change. Took a few days to think about it and phoned to say we would go ahead with the deal. That was when the customer service from Sean really dropped off. Sean has no product knowledge when it comes to Ford accessories nor does he seem to care. When he could not provide the services we had agreed upon,he tried to make them my problem. That was when I went to the sales manager and he was helpful and resolved the issue. Then Sean's attitude became very horrible from that moment on I received no cooperation or service from Sean. He became down right rude and ignorant and in the end cost the dealership money. While overall I would recommend Zender ford. If Sean comes your way ask for another salesman I would never give him my business again.
Did a lot of on line investigation on dealers and makes of vehicles, checked out many dealers and vehicles and settled on a pre owned Ford Edge at Zender Ford in Spruce Grove. Very glad that I did. Zender had a very high rating as did the Edge. The entire purchasing experience I found to be exceptional. No high pressure and no fooling around with dickering back and forth, we received a fair value on our trade in and a better price on the Edge than any of the many others we looked at at other dealerships. Abhi Bose is extremely friendly, professional and knowledgeable with a personality that shows that he really seeks to please his customers. Had a very minor issue that needed looking into, Abhi and the service staff treated us royally, very impressive. So impressed that despite a bit of a drive from our home in St Albert I intend to have all my servicing done at Zender and when needing a new vehicle for my wife we will be heading back to Abhi and Zender. I intend to highly recommend Abhi and Zender to anyone in the market for a vehicle.
"New motor ordered"
- unhappy truck
Dec 23/15 Called about ordering a new Motor for 350 Ford Welding truck Talked to Mark Yes talk to Parts and get it ordered. About 10 days. Motor is coming from Texas.
Dec 28/15 Brought truck in because they where slow could maybe pull old motor so when the new
came it would be ready/
Jan/16 They had not started on it yet? Then spoke to parts it will be 10 working days.
Jan 8/16 The motor is in route but not sure where it is at, at this time.
Jan 15/16 It would be at the end of Jan. before it would be in.
Jan 29/16 Another month from now.
Feb/16 When it to the service dept. they said the end of Feb.
Spoke to Ford Canada they said we have to talk to you.
Feb 26/16 Called Ken he said 6 weeks Now they are saying we could get you a new one sooner put it would cost around 10,000.00 He has been renting a welding truck and welder since Jan4/16.
This is unexceptable YOU HAVE TO LOOK INTO THIS. Have paid 2 months for a rental and still NO ANSWERS . The truck is still there we trusted your word it would be done. Thank You Trevor Verbeek 780 9758467 Mel Verbeek 780 9193489 email firstname.lastname@example.org
"The best truck so far"
Always had fords my 72 86 2010 now 2014
The team got me into a truck i like great performance great sales staff . went extra mile for me. Im not a young man but i sure feel cool drivin my new fordgot a deal a hat and tee shirt i will recommend ford and zender to everyone gotta go drive my cool wheels bye bye.
Other Employees Tagged:
, All others i have missed puttin deal together
"Great Team, Excellent Customer Service "
From the moment we walked in til the time we took delivery Ashton and Zender Ford staff treated us like we were apart of the team. Purchased a Beautiful New black edge and got a smoking deal! ... Ashton was easy going laid back and one thoughtful salesman . Making the trip from st.albert to spruce grove was well worth the service and savings. Thanks again Zender !
Other Employees Tagged:
"Great persoal dealership"
My experience buying the car was excellent. Friendly and helpful in getting the car I want. The price was fair. Great home town dealership. Why buy in Edmonton. Go to Zender Ford. Service, friendness and they support Spruce Grove and the surrounding area.