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North York Chrysler Jeep Dodge Ram Fiat
Thornhill, ON
1,106 Reviews
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1,106 Reviews of North York Chrysler Jeep Dodge Ram Fiat
January 20, 2024
They sold me a lemon. Also I bought their aftermarket warranty for like $5k and when I tried to make 3 different claims I was denied, because it wasn't listed on the cover Also I bought their aftermarket warranty for like $5k and when I tried to make 3 different claims I was denied, because it wasn't listed on the covered parts in the fine print. Like the whole emissions system wasn't covered also the boot part of the drive axle was covered. I also bought the rim and tire after market warranty... they would only cover $150 weld repairs on the rims, but refused to replace the whole rim. I brought the same rim in like 3 times and they only cover like 3 times for repairs for a total of like $700, but I paid way more for the warranty. I bought 3 high end vehicles off CarHub since 2017 to 2022 and they still gave me very poor customer service for a repeat customer. I bought Mercedes GLE last months off another dealership a couple months, no complaints with the service or car. I heard the car business is slow right now because of the economy, they could have made money from this car lover and repeat customer, but they lost me. I am tired of being sold lemons, bad service and buying crappy after market warranties. Stay Away!!! Oh I forgot the last vehicle I bought off them was a Porsche in the beginning of hot summer, I picked up the vehicle drove across the street to my buddy who wanted to see my new car, he pointed out that the rims were cheap aftermarket rims!!! With Winter tires on them!!!! I drove back to the dealership, and told the manager, he said that he would order new tires for a good deal, and of course nothing happened. by the way Porsche tires and rims costs $7k from Porsche. It was summer and I had on Winter tires., so I had to drive all the way to the west end of the city to get appropriate tires. SMH Ended up buying new rims too. SMH I also told the sales guy to please check my oil levels before I picked up my vehicle. Like 30 hours after I picked it up the "check engine oil" light came up. SMH 48 hours after pickup another check engine light came on.. a serious one. But that is another story. STAY AWAY FROM CARHUB!!! Beware. If you have to for some reason, then make sure you dont buy any of their aftermarket warranties and make sure the factory warranty is still remaining on the car!!! Just stay away!!!! By the way I traded in the Porsche to another dealership in less than a year, when they did an inspection of the vehicle, another problem was found and they wanted me to pay for the $3k part from Germany before they took the trade. SMH The tire warranty shenanigans that I mentioned was for a totally different car that I bought off CarHub, a BMW 6 Series Cabriolet. I just have learned my lesson from that experience.. luckily it had the factory warranty on the rest of the car. SMH Oh also when you want to talk to a manager about your problems, they wont return your phone call. I had to Google the owner of CarHub, think it was a guy in the USA and I had to DM his Instagram about what happened. SMH Still nothing from him either LOL. I am lucky that I got money to waste and the economy was better in 2022. I feel sorry for a person who isnt as lucky as me and buys a vehicle from CarHub. Especially during this poor economic situation. Beware, go somewhere else!!! More
by Patrick
Employees Worked With
Sales Manager , Customer Care
Helpful December 13, 2023
I have had no issues at any one dealership ever until I engaged with North York Chrysler for my Jeep Wrangler. Living in North York, I had alway’s shopped around for oil change prices due to warranty on engaged with North York Chrysler for my Jeep Wrangler. Living in North York, I had alway’s shopped around for oil change prices due to warranty on my brand new vehicle. Different Dealerships would provide different quotes and prices which can vary from $20-$50 dollars. This dealership, Carhub North York Chrysler (NYC) has been used once in December 15 2021, and once on December 6th 2022. Both times, I have received subpar service to borderline rude. Please read below of my account of the deplorable ‘service’ they provide to customers. Dec 15, 2021 - The service desk does not want to get up and assist you standing their for at least 15 minutes. When service is being done, it took several hours to get an oil change done, with no offer of shuttle, uber, or estimated timeline. I wish I could have recorded the snarky, rude and annoyed tone of the desk. I can see in reviews this is not a one time event, and a common theme here. Dec 6, 2022 - Price shopping for Oil changes, NYC beat out neighbouring dealerships so I happily brought the printed out quote they provided me few days ago, and my vehicle to get an oil change. This time, they offered and provided an Uber shuttle to my home 10 minutes away. During vehicle service, I received yet another text message from (Direct Quote) '[Redacted] - Disel synthetic oil and filter change is approximately $275 + tax….Are we okay to proceed?…Best Wishes, [Redacted]" With the time, dedicated to quoting, booking, and taking a day off for service I had no choice but to accept the quote that went from $289 tax in, to $310. Later that week I received a text from staff from NYC asking for a review based on my satisfaction of service. I reviewed that I am disappointed how pricing can change on a whim, and the rudeness of staff. December 13, 2023 - A week ago I booked a service appointment for my Jeep Wrangler, that was having Death Wobble Issues. at 48’000km’s it was well within Warranty, and again I planned on taking a day off to get this issue rectified, along with a Urgent Vehicle Recall. Online booking through Carhub was successful and I eagerly awaited my appointment as the vehicle was unfit to drive due to mechanical error. Dec 13 2023 - I receive a phone call at 9:11am and a voicemail was left. It was 'staff' advising that ‘ there is no body shop on site so we are unable to provide service to your appointment tomorrow’ Dec 13 2023 - I receive a text message from 'staff' via Carhub NYC at 9:40am (direct Quotation) “...It has come to our attention that on your last visit on December 6th 2022 you indicated displeasure with our services and our service centre team. We can no longer fulfill your vehicle service needs to your satisfaction. Therefore, as of December 13 2023 Carhub cannot retain you as a client. For this reason, we suggest you select another Chrysler service centre to provide vehicle-related services. We apologize for any inconvenience this may cause. Thank you for your business over the past year. We wish you all the best for the future” Dec 13, 2023 - I reply,(direct Quotation) “your telling me this one day before an appointment I made a week ago?…someone to call me please” December 13, 2023 - 'staff' Replies; (direct Quotation) “We have been trying to reach you by phone and let voicemail” I immediately called back to speak about this issue, and was advised that she was just passing the message and a manager will call me. On December 13 2023 - Manager Team calls and advises, amongst other things, ‘I read your feedback….and we have a right to choose our customers.” Incredibly disheartening, disbelief, and shame on your service and how you dealt with the your customer service. Do not ask for feedback via a survey to assist you in correcting your own shortcomings during service, and use that as a means to deny service to customers that purchased your brand, under warranty. I will never recommend your Dealership. More
by Carhub Victim # 535
Employees Worked With
Peter Shiwram, Customer Care
August 28, 2022
The worst experience ever as these guys have no idea what they are doing Sales Manager was brutal to deal with made a deal then they sold vehicle 2 days later without telling me....what a joke! Stay away fr they are doing Sales Manager was brutal to deal with made a deal then they sold vehicle 2 days later without telling me....what a joke! Stay away from this dealership as they definately are lying snakes that waste your time! More
by beatles4surge
Employees Worked With
John W
August 10, 2022
Absolutely the worst dealership, purchased a 22 ram 3500 from them , bought flights from Newfoundland to pick up the vehicle, they damaged the truck wouldn't reimburse any of my lost costs... wouldn't recom from them , bought flights from Newfoundland to pick up the vehicle, they damaged the truck wouldn't reimburse any of my lost costs... wouldn't recommend More
by thorne49
Employees Worked With
Customer Care
May 30, 2022
Absolutely no service , still waiting for two weeks for the service manager to come back from holidays before my issue can be looked at . Left messages for the Dealership Manager to return my phone call the service manager to come back from holidays before my issue can be looked at . Left messages for the Dealership Manager to return my phone call concerns ," No Reply!" I spent $70,000 on Doge Ram and this is the service you get . I guess I needed to spend $100,000 to get proper attention to concerns. Don't waste your time or money at the NORTH YORK DODGE !!! More
by davidbolton2002
Employees Worked With
Customer Care
March 25, 2022
Just another dealership that fancies itself a bank These guys will make it impossible to buy cash (check their y e l p reviews) which is against laws + guidelines, their ads are false advertising for the si guys will make it impossible to buy cash (check their y e l p reviews) which is against laws + guidelines, their ads are false advertising for the simple reason that you could never purchase near that price unless you finance and add the cost of that. These guys will not return an email, a phone call, a text about a cash deal, and will make you jump through virtually impossible hoops to actually pay to the point where you cancel the deal, they've been fined for this in the past and this is still going on. I wonder if they've ever actually once transacted a cash deal all the way. Sad More
by sandoz
Employees Worked With
Customer Care
January 07, 2022
Jay (Jaymin) Mehta was professional, sincere and knowledgeable about the vehicle we specifically went there to purchase. He did not try to sell us what we did not need or want - he met our expec knowledgeable about the vehicle we specifically went there to purchase. He did not try to sell us what we did not need or want - he met our expectations of client focused good service. The follow through administration for our transaction was seamless and professional as well. Thank you Jay and your administration for making this a good experience. We will recommend you and your dealership to others. More
by Private01/06/22
Employees Worked With
Jay Mehta, Wayne Kwan
October 13, 2021
Oil change plus filter this dealership charged 285 plus Oil change plus filter this dealership charged 285 plus tax!!! Other dealerships 163 tax inn !!! Be careful!!!! Foto with price from dealership on h Oil change plus filter this dealership charged 285 plus tax!!! Other dealerships 163 tax inn !!! Be careful!!!! Foto with price from dealership on hwy7 and Weston rd !!! More
by Igors
Employees Worked With
Customer Care, Sarah Finlay
