Saskatoon Volkswagen

This dealership is a joke been 6 months of warranty work on emission system has never made 2 weeks with out same code coming back and now for second time getting charged diagnostic fee for exact same code r on emission system has never made 2 weeks with out same code coming back and now for second time getting charged diagnostic fee for exact same code run from this place More

Sold me an suv that smelled like it had been parked for a very long time and had mice move into the engine and you could smell I everytime the heater was on, I contacted Josh and told him I just had a baby 3 very long time and had mice move into the engine and you could smell I everytime the heater was on, I contacted Josh and told him I just had a baby 3 month prior eho just had TWO OPEN HEART SURGERIES anf mice are full of germs and things that could make my infant very very sick when he's still recovering, he took it to look at it said there was no smell said they cleaned out all the vents and inside and brought it back. Driving it later with the heater on I could still smell that nasty smell and looking around I noticed that had put air fresheners everywhere in the car to try and cover up the smell under the driver seat in the glove box etc etc then I searched up the bin number on my vehicle turns out they sold it to me while there was an active recall on it !! I couldn't believe it we contacted Josh and he said there was no way he could have sold it to me if there was an active recall on it so I sent him the file showing there was. So after about a month of him suggesting low end crappy cars (when I specifically told him I wanted an suv as our family was expanding) he also kept suggesting this 2018 nissan qashqai I tried and tried for a ton of different sums but kept getting told I wouldn't be accepted by the bank (even though I had literally just finished paying of my first loan to that very same bank the month before) so eventually he said he'd give me this really wicked deal on the qashqai like almost half the asking price and so I agreed he came to my house that day and he stood outside it was winter and freezing out so I came outside without looking at the contract he brought I foolishly signed thinking I was getting the deal he promised.. WRONG I was charged DOUBLE what he promised me he'd sell it to me for!!! I was furious I contacted him and the owner even the consumer protection people and they all pretty much said well your a grown up you should have read the papers !! I actually thought VW was a good company they looked after me the first time I purchased with them it was amazing but this time they took advantage of me at a really hard time in my life like I said my 3 month old baby had just had 2 open heart surgeries and on the way to Edmonton for his second one we were rear ended by a semi truck and my car was totalled and we were stranded in Alberta still an hour away from our destination and the life saving surgery my then 7 week old son desperately needed so upon arriving home and searching for a new vehicle I was desperate and needed a vehicle as soon as possible and they took advance of me and my situation instead of showing kindness and compassion like I thought they would we had already been through so much and then they did that to me it was so heartbreaking because I actually spoke so highly of them before this. And now it's not even a year later with this vehicle and I find out on the coldest day of the year my suv doesn't have a frickin block heater !! And the battery just drained from the cold and is completely dead and useless I can't plug in my vehicle to heat the engine so I can't start the thing but even if I solved that problem which I did I got a block heater but the battery is completely useless now bo matter how many boosts I get or however much I charge it up the battery is pooched and so now I have no vehicle at all. I hate VW they are scummy weasles that have no compassion or ethics they are simply scummy it doesn't matter who you are or what you've been through all they see are dollar bills you "people" should be ashamed of yourselves. Also not sure if the Vin numbers match on my qashqai they come up as a Rouge sport or don't come up at all its messed up probably not even the right car sold to me slimy serpents More

Both the service and sales department is an utter disgrace. Any salesman can sell anyone a car. However, a successful dealership hinges on their service department. I’ve always found it shocking to h disgrace. Any salesman can sell anyone a car. However, a successful dealership hinges on their service department. I’ve always found it shocking to hear multiple people in Saskatoon will willingly drive their VW to Prince Albert, and even Alberta to avoid having to deal with Saskatoon Volkswagen. This place is not capable of fixing a hot wheels car, let alone being honest about anything in the process. We have decided to sell & stop driving VW completely because of our poor experience here time and time again. The fastest response we ever got from them was after leaving a poor review they were concerned about. It’s no secret the poor reputation that this place has in this city & province, and I can assure you it is very well deserved. You should be ashamed. VW Saskatoon, save your time responding to this post asking for clarification. You suck, get over it. More

I enjoyed my experience. Got a fair deal. My concerns with addressed with patience and courtesy. My only "complaint" is with the (so-called) doc fee of about $1,495. Everythi Got a fair deal. My concerns with addressed with patience and courtesy. My only "complaint" is with the (so-called) doc fee of about $1,495. Everything I read online says that such fees are (1) a bit of a con, and (2) avoidable. BUT, they did knock the fee down $1,000 after I refused to pay it. Whether the fee is legit or not, it's just another expenses that's added on to the final cost. And add 11% taxes on to the final sales price and suddenly a person feels that they're paying a "whole lot of something" in return for a "whole lot of nothing." Of course, we can't blame the dealer for COVID-related (super) inflated prices and the general increases in inflation. But I still think that $1495 for a doc fee is exorbitant More

Service department is terrible. I worked here. Trusted them fully with buying a vehicle. On there 3 point inspections they said it wasn’t leaking anywhere, brought it to another sho I worked here. Trusted them fully with buying a vehicle. On there 3 point inspections they said it wasn’t leaking anywhere, brought it to another shop, my drive shaft is hanging on by a thread ( only used 4wd once) and has been broken since before I bought it, when I brought it there for a minor fix they said they checked over everything and did not. Checked everything off as clean, while it was not, as the shop my vehicle is at right now said it has been leaking in 6 different places for a while, and has actually rusted around where it is leaking, how do you miss that????? And then try to blame this on the km on my vehicle, I know what basic maintenance is with my km and this exceeds it. I know many people with the km I have and they do not have these problems. Since buying my vehicle has been driven very clean, I always keep my vehicle clean,( no reason for it to rust), 6 leaks miraculously happening in the span of 4 months plus my drive shaft is hanging on by a thread??? and somehow not caught????? isn’t just a mistake it’s ignorance and failure to do a full proper check. If I could give this department a rating of zero I would, nor would I recommend anyone to trust the mechanics at this place, or to buy a vehicle from here. If giving a zero was possible I would. If your reading this never trust this place with your vehicle. More