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Start your review of Rhonda Harnett.
Rhonda Harnett
Rhonda Harnett, Sales, Summit GM
not yet rated

Rhonda Harnett

Sales

Summit GM

8324 Franklin Ave
Fort McMurray, AB T9H 2J1

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Dealership Experience

9 mos

Languages Spoken

English English

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1 Review of Rhonda Harnett

May 01, 2019

Dealership Rating

"Bad experience and sloppy work "

- Oilers101

I took my Sierra in for a wheel alignment. Not only did they take an entire day for a job that was supposedly scheduled for 10am that same day, they told me that my ball joints were bad and needed replacing. I told them to just do the alignment because I had checked my ball joints and I knew they weren't bad. Then I get the truck back and the steering wheel is off centre. Just real xxxxty work and the truck interior was all dirty when I got it back. I asked the guy who drive the truck to me if my steering was straight, he just said "should be". I'm gonna give my truck to fountain tire or Kal tire for an alignment and I will never get any service done at this location. The service advisors are great and really friendly. The service techs seem to be very sloppy and with their attitude, probably do more damage to your vehicle. Honestly think real hard before taking your vehicle here.

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Recommend Dealer
No
May 03, 2019

Summit GM responded

Thank you for your review. We apologize that your experience was not a positive one. Our service manager, Stephen Crocker, would like the opportunity to review your vehicle and work performed with you. Most front end components have GM specifications that we use as the guidelines to determine if replacement is required. We would like the opportunity to re-inspect the vehicle to confirm the original findings so we can make sure everything was done correctly. If we have missed something or overlooked something, we would like the opportunity to make it right.

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