"Disappointing,very poor communication,overpriced "
Called in @ 7:30am to schedule appointment
10:00 appointment made and told will diagnose/repair same day if vehicle is here by 12:00 and would inform me of their findings
prior to doing any repairs
Vehicle arrived well before 10:00am
I called in at approx 2pm because hadn't heard from them with diagnosis
Informed that laws had changed and needed to give written or verbal consent before any work could be done (apparently have vehicle towed there,scheduling a 10:00 appointment was not consent enough) since first employee failed to “time stamp” my authorization to diagnose from the original telephone conversation at 7:30 . Then informed it would be a minimum $245/hr to diagnose. I informed them the error code was P1682
She replied with “Thanx but we will diagnose it properly “
So after 2pm vehicle still not diagnosed
I will update review as i am further let down or lied to or further taken advantage of
"Bad experience and sloppy work "
I took my Sierra in for a wheel alignment. Not only did they take an entire day for a job that was supposedly scheduled for 10am that same day, they told me that my ball joints were bad and needed replacing. I told them to just do the alignment because I had checked my ball joints and I knew they weren't bad. Then I get the truck back and the steering wheel is off centre. Just real xxxxty work and the truck interior was all dirty when I got it back. I asked the guy who drive the truck to me if my steering was straight, he just said "should be". I'm gonna give my truck to fountain tire or Kal tire for an alignment and I will never get any service done at this location. The service advisors are great and really friendly. The service techs seem to be very sloppy and with their attitude, probably do more damage to your vehicle. Honestly think real hard before taking your vehicle here.