"Sold me an unsafe car"
Bought a new 2018 WRX from Mike Lee that changed my perspective of this dealership despite all the negativity from the local Subaru community.
Years after, saw a used car that I was interested in and had great initial engagement with Ben de Jesus. He was open and honest, even went out of his ways to show us the car a bit more.
After making a deal with Ben and sales manager Ray, we went to pickup the car in the evening realizing they're withdrawing from our initial agreement. Disappointing move but I'll let this one go.
I was told I would get full detail of the car and noticed the morning after that fuel port was extremely dirty and grimy from previous owner. Couldn't the lot attendant have wiped this down when refuelling?? Also interior did not get a full detail or wipe as windshield was extremely dirty with fingerprints. Alright I could spend some time cleaning this up but surprised as they said full detail.
Went my trusted shop the next day to have new tires installed as that was mentioned in the inspection provided by Richmond Subaru and was told there was less than 2mm of brake pads left. 2mm.. of brake pads.. They did not mention this in their inspection and this is something that they could've replaced for a few hundreds and for the safety of their customers. Just unacceptable.
Look somewhere else and save the trouble, even if they have the car you want.
Other Employees Tagged:
Ben de Jesus
"My New Subaru"
- Happy Subaru Customer
I had an amazing experience purchasing my new Crosstrek at Richmond Subaru. Mike Lee was professional, friendly, knowledgeable about every aspect of the product and process to purchase, and most importantly considered my needs as a customer and did not pressure or rush my decision. He was open to all questions and made sure I had experienced the car at the very beginning in a test drive. After going to other Subaru dealerships and other competitor car dealerships, I highly recommend that you work with Mike and the staff at Richmond Subaru for their care, courtesy, and professionalism when you check out and purchase your Subaru.
"Sold me a LEMON "
Bought a used 2010 Forester from this dealer . It was a certified used from them . They mentioned that the head gasket was just replaced so it will be like brand new . Brought the car home in winter and noticed rough start in the morning . I looked it up , it's a Subaru issue. A month had pass. Rattle sound coming from underneath. They looked at it and said the car is just old and the heat shield is loose, they fixed it .. 4 month , oil light came on . They said I drive pass the oil change interval and oil burned . They've topped it . Engine oil , abs, traction light , oil light came on . The vehicle turned off . I told them I want to trade the car back and get another car without problems . They promised me they will help me and offered to give me half of the amount I paid for the trade. This is 5 months after I bought the car from them . I said no . Went back to the dealer and mentioned there was a leak. I was never told about the leak and it wasn't on my last appointment bill. They said the oil pan is leaking and had to be fixed. They gave me a rental car and 7 days later they said the car is fixed .
A few days later , one of their sales man, Nicolas Geisler , called me and apologized for what has been happening and promised me if I go back to the dealer that he will give me something . I said I don't want to spend any more money and he insisted that I won't have to spend anymore money and said that Subaru just want to give me a gift in return of my suffering. I told him I don't want to waste any more time and he said it won't be a waste of time . We arranged to meet at 11 am 3 days later. I got to the dealership and mentioned to the from desk that I have an appointment with Nicolas Geisler . He came up and said that he's with an important client . I waited for 45 minutes hoping that there is a gift waiting for me . He never came back to talk to me . I mentioned to another car salesman and he tried to sell me a newer car. As I was leaving the dealership, Nicolas Geisler, just sat there and not even say anything . Atleast apologize for wasting my time ...
A week later the car instruments light flashes and turned off totally. The car shift gear won't be moved from drive to park . It's stuck on drive gear and I had to turn off ignition in order to stop the vehicle . The car wont start. I had to be towed back to their dealership and very very very frustrated. Don't trust this dealership
Nicolas Geisler is a horrible person by promising me something when I'm out of town and I fell for it and drove back to the dealership.
Other Employees Tagged:
, Nicolas Geisler , Austin Warren
It's my second car (Outback) from these guys. I had a rocky experience the first time but they did above and beyond to help me so I decided to go back there. I was pleasantly surprised and so happy I went back there. Everyone is super friendly and professional. It's still early as I got the car a few days ago but so far I'm very satisfied with my experience there and how everyone makes you feel welcome and at ease.