"One department is atrocious"
Generally satisfied but their car washing is an insult. I bought new cars and all these years of car washing after service has been nothing but frustration from changing all the seat positions to returning a car dirtier than when they got it. Yesterday they just hosed it and when I drove into the sun the inside of the windshield was so bad it impeded my vision.
Several times my car was ready for pickup but I was not advised. It was back in the customer's parking space.
This has to reflect on the attitude behind the scene!
They are not able or they don't want to fix the issue with my car during the warranty.
They never call me back about my concerns as promised .
Very hard to work with them in specially with management.
Other Employees Tagged:
"Lousy Customer Service"
Let say that the last service appointment was far from satisfaction to say the least. I first made my appointment online for a service on Jan 19th, only to receive a voice mail 2 hours before the appointment time that it was cancelled and need to be rebooked. I called back, left a message but no one phoned back that day. I made another appointment online for the following Sat Jan 26th and to avoid the same thing. I called again to confirm on Thu Jan 24th and was told that all online appointments are subjected to reconfirmation, even though there was a confirmation number on the appointment. Anyhow I was scheduled in for Sat. I even made a point of dropping off the vehicle on Friday evening before close so the service department will have the full day to work on my vehicle.
Sat came by all day long and no follow-up no phone call. I finally got a call at 4pm saying my vehicle is ready. I could not make it down before closing so I ended up picking up my vehicle on Sun morning when dealership re-opened. I got in at 11am only to find out that my car parked outside was dirtier than before I left it. To make it worse the old cabin filter left a stained marks all over the passenger seat , and with the part left on the seat floor. I spoke to the sales manager on duty. He offered to have it looked at but I had to leave immediately for an appointment. He took down my info and promised that someone will follow up with me that day. Well nothing happened and I waited for another day and no follow-up neither. I ended up spending the rest of my Sunday afternoon cleaning up my car and tried to remove the stains left inside.
Needless to say this is certainly not the type of service you would expect from dealership, even more appalling on the lack of passion and care for its client, especially in the service industry. You spent over $500 for a service and the minimum you would expect is some customer service and clearly there was none. To make the situation even more pathetic was that I received a phone call from some survey lady a few days later. I mentioned to her that I'd sent in some comments through email. She retrieved the email, paused for a moment, said 'oh' and hung up! Now that is customer service at its finest. To this date there was no follow up from this dealership - either the comments sent were lost internally or they truly don't care. So sad!
"Excellent and consistent service"
- Cari C
I’ve been a customer here for at least 5 years. In the past 2, dealing with Austin, I have always had prompt service addressing all of my questions as well as unforeseen circumstances. Austin’s professional attitude keeps me coming back, as well as recommending him to friends and family.
Other Employees Tagged:
"Wrong service, no set "
Took the car in for an oil change. They told me I needed to do an A&B service but that turned out not to be correct. Didn't give me an estimate up front and sticker shocked me with $300. To their credit they reduced it to $250. They give the car a wash but a) hey don't do a good job and b) it comes out with scratches. Not taking car back.