Peter Lafrance
Peter Lafrance at Southbank Dodge Chrysler LTD
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Peter Lafrance | Page 3

Service Manager

Southbank Dodge Chrysler LTD

1255 Johnston Rd
Ottawa, ON K1V 8Z1

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5.0
45 Reviews
5.0

45 Reviews

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45 Reviews of Peter Lafrance

December 22, 2021

Dealership Rating
Employee Rating

A great experience from sales to financing to service. Excellent communication with no unknowns. Highly recommend More

by Tradecraft613
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Dallaire, Ala Alqasem, Tyler Parker , BreAnna Marcotte, Carl Patry

Dec 22, 2021

Southbank Dodge Chrysler LTD responded

Thank you very much for your review! We are overjoyed to have you as part of the Southbank Family! On behalf of all of us at Southbank we would like to congratulate you once again on your purchase. We love to see our customers here in the showroom, so, anytime you are here for service or just in the area please pop by and say hi to your team! Don't forget, we have an amazing referral program here! Any customer referred by yourself that buys from us gets you a 200$ cheque in the mail! Sincerely, Robbie El-Khouri Sales Manager Phone: 613-731-1970 relkhouri@southbank.ca

December 04, 2021

Dealership Rating
Employee Rating

They provide a quality services and great rates. I can always trust the work is done correctly and within a reasonable timeframe. More

by m_bernans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

October 01, 2021

Dealership Rating
Employee Rating

Always a pleasure whether it's car shopping or service Well informed and polite people in all departments More

by Robgilroy2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Christopher Desjardins

February 10, 2021

Dealership Rating
Employee Rating

I contacted a service rep. on Monday, I needed my windshield replaced I gave him all of my info. he told me that he would get back to me with a price and appointment details. I'm still waiting for hi More

by Bosco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 10, 2021

Southbank Dodge Chrysler LTD responded

Good Morning Mr or Mrs Bosco I am truly sorry for the mix-up. we are usually 99.99% on top of our game. It's obvious we drop the ball. If you could please call me at 613-731-1970 Ex 2228 and I will more than happy to go over this with you. Once again I apologize for the mistake of not getting back to you in a timely manner. Rodrigo Brand Customer Relations Magager

January 22, 2021

Dealership Rating
Employee Rating

I made a right design to go deal with greatest staff from the maneger yo the sales person definitely I will deal with them for the rest of my life it’s not a joke everyone how ever needs ram should go there More

by Sadek73chararaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Troy Charlebois, Mike Thomas , Andre Bond, Mark Desjardins, Khalid Hanhan, Carl Patry, Kathy Stack, Ivan Zechel

Jan 22, 2021

Southbank Dodge Chrysler LTD responded

Thank you very much for such an outstanding review. We are so happy that we were able to fulfill all of our commitments We look forward to seeing you at your next service visit. Rodrigo Brand Customer Relations Manager

February 13, 2020

Dealership Rating
Employee Rating

Great service and fantastic front line. Peter, Great service and fantastic front line. Peter, Madeleine and Dan are the best. I had some bad service elsewhere in the past and it’s a pleasure f More

by MAG71
Recommend Dealer
Yes

Other Employees Tagged: Madeleine O'Neil, Daniel O'Neil

January 09, 2020

Dealership Rating
Employee Rating

A Great Service Experience, Honest and Caring From Tyler our Service Adviser, the Techs Ken "The Electrical Specialist " and Reg who found the electrical problem and solved it, Peter the Service M More

by rickman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

August 13, 2019

Dealership Rating

understaffed for a dealer they are decent. they damaged my vehicle once during repair. tried to sell me abunch of crap i don't need. standard dealer stuff. they s More

by guyguru113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Madeleine O'Neil, Daniel O'Neil, Leah Maheux, Rod Brand , Dustin Lemay, Jenna Leonce, Dean Martin

Aug 14, 2019

Southbank Dodge Chrysler LTD responded

Thank you for the review. I am sorry if there was any damage on repair we definitely would fix that. We only sell what customers need and nothing more that is our policy and the only way to keep customers for life by earning their trust. I will have Chris Desjardins our Brand Manager reach out to you to discuss what happened. Dave B, GM

July 12, 2019

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Employee Rating

Amazing service and accommodating knowledgeable staff .. I purchased a car and traded a Jeep over the phone with Jenna from St Marys Ont.. I Was a little nervous as this was totally new for me.The new car wa More

by DellaSC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Christopher Desjardins , Jenna Piche

July 06, 2019

Dealership Rating
Employee Rating

Found the perfect vehicle for me! Aaron was very helpful and a pleasure to deal with. Very upbeat and knowledgable. Would Highly recommend him. Took care of everything quickly and ef More

by Cheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ala Alqasem, Madeleine O'Neil, Rod Brand , Rami Alzabri, Aaron Lee, Dustin Lemay