This is the 3rd BMW my family has purchased from Budds Oakville. As always Mush was awesome throughout the process and I give him 5 stars. I was a little disappointed with the delivery as a minor was not completed on the first agreed upon delivery date. When I did go to pick up the car, the car was not detailed as I could see the repair residue on the rear bumper and further, i did not get an appointment with the delivery specialist, so I still don't know how to use a few of the features.
Overall, still a great process, with some room for improvement.
"Lease of 2018 X3"
- BMW Fan
Mushtaq, out sales rep, was super to deal with. Great follow up, very attentive and takes care of the details. This is the second lease arrangement that we have dealt with Mushtaq, and as long as he is at the dealership, we will go back.
Budd's does tend to be expensive on opening price, with a lot of "built in" extra costs. However, they will quickly match other dealerships quotes without any "finagling".
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"Great service! Staff were wonderful!"
Excellent staff and service when brought my car in for oil change and regular service! Appreciated call to remind me my warranty was almost over.
"great attentive service..."
Previously leased from Budds in 2006. Had great service then, so we came back!,,
Same attentive service. Made the experience easy and convenient .thank you
- Mohamed Abdelhaleem
Thanks to Mush for a pleasant experience during purchase of my BMW. Mush address all of my questions and concerns in a very professional manner. Thanks also to management and service department for prompt and excellent service".
"The purchase experience was great"
- Peter B Guelph
I test drove used BMWs at three dealers including Budd's and I would rate the Budd's experience as the best because of sales person Mush (Mushtaq Mush). He really has the ideal personality for auto sales. Friendly and engaging; loves cars; knows BMW incredibly well. (In terms of engaging with the customer, he was much better than the sales guys at the two other BMW dealers.)
I was interested in Budd's 2015 M235i XDrive but mentioned that I was also considering various 335i models at other dealers. After the test drive of the M235i, Mush got me to drive one of their used 340i too, to appreciate the difference in the cars, back to back. (I still went to the other two dealers to test drive three 335i's but that was probably unnecessary. The M235i was the right car for me as I should have known from the first experience with Mush.)
The negotiation on price was straight forward. I offered $x plus HST, including a one year extended BMW warranty, and they came back at $400 more. Still good value so I said yes.
Business Manager Mark Diab was also helpful, and gave me some useful advice about financing that had not occurred to me.
Both are gentlemen, businesslike but friendly, and I felt like a valued customer. I live closer to another BMW dealer so I won't likely service my M235i at Budd's, so I will not be able to comment on that aspect.
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