Morgan Catton

I took my car in for service and it was amazing not only did they look over my vehicle they found the issue and they are handling it also they offered to wash my car which is a bonus especially in the winte did they look over my vehicle they found the issue and they are handling it also they offered to wash my car which is a bonus especially in the winter time I would highly recommend this Dealership Jake the sales associate is so easy to work with I would also recommend him More

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Excellent service! Worth the extra drive to deal with their fantastic staff (I am from Mississauga). They rectified an ongoing issue we couldn't get addressed by other local Audi dealerships. The servic their fantastic staff (I am from Mississauga). They rectified an ongoing issue we couldn't get addressed by other local Audi dealerships. The service manager Morgan was always very honest and professional! More

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We had a great experience at Audi K-W. Ben's professional, friendly, no pressure approach was extremely positive. Kaitlin is personable and highly knowledgeable about the vehicles. Both Ben and professional, friendly, no pressure approach was extremely positive. Kaitlin is personable and highly knowledgeable about the vehicles. Both Ben and Kaitlin's attention to customer service is exceptional. We would highly recommend. More

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Most amazing car experience When we purchase vehicles we don't often think of anything but the car we have in mind. I've owned many cars in the past 20 years from BMW to Subaru, When we purchase vehicles we don't often think of anything but the car we have in mind. I've owned many cars in the past 20 years from BMW to Subaru, Honda, GMC to now Audi for the last 10 years and I remain loyal to the brand. Its not only that an Audi is the best vehicle I have ever driven, but the customer experience at KW Audi is simply put incomparable to any other shop I have entered with vehicles. Everyone at Kitchener Audi knows me by name and makes me feel part of a family. They are welcoming, kind and accommodating. I would never regret owning an Audi and am true now to the brand for the overall vehicle and after care services offered by this amazing shop and group of people who make purchasing, owning and caring for a vehicle easy! More

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Recall work, oil change, brake pad check My Q5 diesel had a recall so I took it in. While there I had them do the service and oil change. The vehicle had about 70,000 kms on it. I was advised My Q5 diesel had a recall so I took it in. While there I had them do the service and oil change. The vehicle had about 70,000 kms on it. I was advised it needed new brake pads. Typically I do my own brake work so I declined saying I would do it myself. That week I took the wheels off to look at the brakes and found lots of brake pad material remaining. I just did the same check last week as the vehicle now has 120,000 kms on it. It still has lots of wear left of the brake pads so won't need replacement for a long time. Audi Kitchener-Waterloo flat out LIED to me about needed repairs. More

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Excellent service. This was our second purchase with Benjamin Hoang and team. We are always treated fairly and look forward to our next purchase in the future. Thank you! Benjamin Hoang and team. We are always treated fairly and look forward to our next purchase in the future. Thank you! More

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A good experience Lisa is helpful and friendly. With her help I was able to buy my car on the last sales day without going to the store by myself. She deserves five sta Lisa is helpful and friendly. With her help I was able to buy my car on the last sales day without going to the store by myself. She deserves five stars. More

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Audi KW has switched a whole family with Audi's to Audi KW Over the past few years we had taken our families Audi's (Q7, A5, A4) in for some quick service randomly versus driving to our dealership that we we b Over the past few years we had taken our families Audi's (Q7, A5, A4) in for some quick service randomly versus driving to our dealership that we we bought the cars from in TO. The service department bent over backwards for us especially our son's older 2010 A5. My Q7 was coming near the end of its term and was considering the Q8 or another Q7, my current dealer took weeks to get back to me about the idea. I asked Ben how close I was to be able to upgrade as my lease was expiring soon. He bent over backwards to find the truck as the first one a friend of mine bought the same night Ben had shown me that we could make this work. At the same time a troubling engine light came on with my son's A5, we had a loaner for a week as my son thought what to do, with no pressure Ben had my son in a new A4, no easy task as ever time they deciding in the specs and colour it got sold. Ben worked for a week to find the car my son wanted. Success two new Audi from Audi KW in a week. Great job to all, Ben, Dion, Steve and crew More

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Fired Dalmar London - Drive 1hr to Crosby...need i say more? Well, I will. The Crosby Team is exceptional. I have driven Audi product since 1996 and after "experiences" with Dalmar in London, I switched to Crosb Well, I will. The Crosby Team is exceptional. I have driven Audi product since 1996 and after "experiences" with Dalmar in London, I switched to Crosby. In fact, i used to use a broker to secure my cars but now i prefer to deal direct to ensure staff understand me as a client. I highly recommend this team and in fact, the Crosby VW team also. While they operate out of different locations, both teams have demonstrated to me, over the years, as offering a truly customer oriented experience - fair to both the dealership AND to the customer. I have dealt with several sales professionals despite the actual "unit sale" being attributed to one or the other but they all work together to satisfy any inquiries or concerns. I could go on....take your business to Crosby for Audi or VW. More

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Sincere & Honest! I have bought 3 Audi’s from this dealership in 4 years. I deal with Martin every time. He is honest, sincere, and always available. Martin takes his t I have bought 3 Audi’s from this dealership in 4 years. I deal with Martin every time. He is honest, sincere, and always available. Martin takes his time with his clients an ensures you know what you are buying. As long as Martin is at Kitchener Audi I will continue driving Audi’s! More

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