Car shopping is always a stressful experience, but this time around it was much less painful . I had a limited budget to spend on a vehicle and J.P. motors was the most affordable for me. I went to the Plains Road lot where Mike Liang helped me around the lot. I had a bunch of vehicles that I saw online that I was considering, Mike was extremely patience and informative, allowing me plenty of time to look over physical features for the vehicles and informing me of there history and operational details. I took multiple test drives with multiple vehicle with Mike and was comfortable all the way. He wasn't pressuring me to go with that one or this one he would inform me of the vehicle information and let inspect any detail I asked to examine.
The financing and service staff members were also helpful and pain free. David McKay was the Financial Service Manager that I dealt with and I found him straight forward and provided me with everything I need for my vehicle.
Keith Johnston was the service member that assisted me when I came to pick up my vehicle. He was reliable and well organized. He made sure I was all-set and had all the proper paperwork I needed and informed me of all the services that were available to me when I needed them.
I overall had a satisfying experience with J.P. Motors and eventually down the road when I need another vehicle that will be the first place I look.
I vehicle that I purchased was a 2014 Hyundai Veloster
- XIAOFEI WEI
Highly recommend, Got my Toyota Corolla from Mike, works perfect for me, Mike is the best used car sales I ever met. You only need to tell him what you want and what is your budget, he will find the best deal for you. Very reliable person. And everyone works in the JPMotor are absolutely friendly and helpful
"Professional persons and excellent service"
I bought Mazda 5 2013
I am 100% satisfied with sales finance and delivery department. Thanks for excellent service. I recommend everyone must visit before purchase vehicle.
"Friendly and Reputable"
I had a pleasant experience with all the workers I met with at JP Motors. Mike was very kind when he met with us in the parking lot while looking at vehicles. It was a busy day for them but they made sure to give us time. I wish we would have been recommended more than one car on the lot for us to consider, we didn't really get a chance to explain all that we were looking for in a car besides price, and we weren't recommended anything below our price point.
We then went to meet with Zaina at financing who was super welcoming and friendly. My only concern with our experience is I wish I was told more about what I would be expected to pay for the car on top of the car price. Being my first time buying from a dealership I did not expect all the prices added to the vehicle on top of my budget price. I was pretty shocked when signing the final paperwork that the price came to double what I was expecting to pay for a vehicle. My heart still sinks thinking about it.
Lastly we picked up the car from Keith who was very friendly as well.
Overall the great thing about JP Motors is their friendly staff as well as the convenience of having a history of the car and having all inspections and paperwork done for you.
For a first time car owner it was very helpful, but in the future I may look for other options in buying a car.
If you like the convenience of a dealership and don't mind paying the extra cash for their wonderful services, I would definitely recommend JP Motors!
Absolutely terrible, horrible, unprofessional customer service...I am not sure how a company survives like this. I was expressing interest in a vehicle, and decided not to purchase it, as I was unsatisfied with the financial options that they provided. My refusal to purchase lead them to harass me - not one staff member, but 3 all calling me! AND refusing to return a deposit when they couldn't follow through on their end with the appropriate finance terms. OH - and when they say their prices are final - that's complete BS - they tried to come back with other prices when I refused their financing proposal. No thanks - this is a company that creates a terrible reputation for used car dealerships.
Mike and Nicholas had amazing customer service. Not pushy when it came to making the sale. They listened to what I was looking for and gave me options. Payments were less than originally stated. Nicholas made me feel comfortable and explained my package options to me. Would highly recommend them to family and friends.
"An Amazing experience from start to finish"
First, I am not the "right" car buyer (damaged credit in past) and I have been told by a place or two "We do not deal with people like you".. So I didn't have very high hope going in, but we needed a newer car. We met with Mike, who was great! showed us the car we wanted and professional and very understanding. No pressure and Mike did not try and upsell us. Nor did he try and put us in another car. Mike listened to us, showed us what we wanted and was great to deal with. We put our down payment down and crossed our fingers. Kim and Ryan worked their magic and we got approved, at an affordable rate! Now our family of 8 can go out as a family and enjoy the free time we have. After the last year and a half, it is great feeling to be able to do that. Kim and Ryan were able to help us, but more so, was incredibly understanding. As funny as this sounds, made me feel human, and normal. After getting sick a while ago, I didn't think I could get the car we needed at a rate that was reasonable. I can not say a signal bad thing about JP Motors. I will recommend them to anyone who asks. We will defiantly be going back when it is needed.
To Kim and Ryan,
As mentioned before, Thank you so much. From the bottom of our hearts. I don't think I can say it enough. What you were able to do, for us, was amazing. Some people will say "It's just a car", but it is more than that. It is a way for our family to enjoy our free time, it's family trips, it's just going for a drive. Just us, our family, complete and together. All with smiles and laughter. It's me feeling better about myself, to be able to prove I am a good person (despite what the credit bureau says) and to provide for my family. It may be just steel and tires, after all "it's just a car". But it is so much more. To us, more so myself, it is more than I can say. After being thru all that I (we) have in the last 18 months, it is so much more. And for that we can not say thank you enough.
Much thanks, from the bottom of our hearts,
Tom and Helen and our 6 kiddies.
I was looking for used car and at the time they did not have a big selection but The salesman was helpful. I ended up finding what I wanted at another dealership
"Outstanding Service "
- David Carvalho
Mike has been very helpfu to us with the purchase of our car. Not only he found us the perfect car he went out of his way to help us out after we bought the car. Highly recommend him. And we will definitely go back to him for our next purchase.
"Great Variety of Cars to choose from!!"
I recently purchased chevy malibu from JP Motors. The car is in good shape, all safety and e-test done by the dealer including oil change and other necessary repairs. One year of complementary walkaway insurance as well. They have a good variety of cars to choose from.
Initially had some problems with financing and fees but got it sorted out by Mr. Ryan Pattinson who delivers good customer service and listened to my problem. An advice: just ensure to discuss entire details before hand if you opt for financing.