"Sales experience "
- Andy Copeland
I have bought several vehicles from Great West Chrysler.They have always treated me with respect and have always performed very professionally.My favorite part is working with Eden Donahue my sakes lady.She is absolutely the best in my opinion.She has always gone beyond my expectations and always got me into the vehicles I wanted.She is a jem and is a roll model for all people in sales. I have always been s fan of Chrysler products and will always promote them.Now Eden can also sell other brands as she sold me a Ford Mustang GT 350 which I adore..Eden will always make you feel not pressured at all during the sale process.She has always arranged service visits and has shown a huge interest in her customers and there needs.One time she amazed me and I was stuck for a ride to work and back while my new 2018 Ram Sport was getting a oil change.I was talking with her and she said she would drive me there and then picked me up after work wow is that service I say, yes it it is .All in all Eden and Great West Chrysler has always out performed my expectations.Kerp up the good work Eden and thanks.
Before making the drive to Edmonton, Andy was great to deal with. He was quick to respond and get back to us with a quote on our new truck. Upon arriving at the dealership, Andy's knowledgeable and excited nature made the experience relaxing and enjoyable. Paperwork and figuring out the details of our transaction was seamless as the folks at Great West Chrysler worked quickly among the different departments to ensure we were out and on the road as quickly as possible. We were impressed that during the small wait time that we did have, we were given a loaner vehicle so we could run some errands instead of sitting in the dealership. Andy and his colleagues at Great West Chysler were a pleasure to deal with. Thank you!
"Awesome Dealership and Staff"
After visiting several dealerships I came back to Great West after I had visited them 2 weeks prior. My sales representative Andy made buying my dream vehicle the most stress-free and enjoyable experiences ever. At no time did I feel pressured or rushed to make my purchase. He took time to show me multiple options in my price range and allowed me to test drive them all before I made my final choice. Andy takes an approach where he listens to what you want and treats you like a person not another sale. if I ever need another vehicle Great West will be the only choice. Thank you Andy and team.
"Amazing customer service "
Great experience shopping for a new vehicle here at Great West Chrysler. Andy was very personable, and excellent at finding exactly what I was looking for, even going the extra mile if a snag came in the search. This man will not let you down! Mike in finance broke everything down, and laid out the best options available. Everything was very transparent, and no hidden surprises. Would recommend this dealership to anyone who is looking at purchasing a new vehicle
Andy is a very personable, down to earth guy, he was knowledgeable and did not make us feel pressured into buying. We would definitely recommend him and this dealership.
"Unexpected vehicle repair leads to a new vehicle"
Brought my 2010 Grand Caravan in for a repair. But discovered it was not worth fixing. Bjorn from service put me in touch with Eden and we found a suitable replacement and got me back on the road in a couple of days.
LIke most garages the service cost was pricey but they gave me a fair trade in value and I think the purchase of the new Caravan was fairly priced.
All folks were helpful and answered my follow up questions.
Thanks to all.
Andy was fantastic to deal with from start to finish! We spent 4 hours in the dealership on a Saturday, test driving cars and then making a deal. We had our two year old daughter with us who didn’t complain even one time because the staff were so friendly and helped us entertain her for the duration of our time there. Andy was knowledgeable and prepared to answer any and all of our questions and helped us find the car that was right for our family. When it came time to pick the new car up, they were fast & efficient and had us in and out in less than 20 minutes. Andy even washed my old licence plate for me so that I didn’t have to take it home in my new car dirty - thoughtful!
This is our second purchase at this dealership and it was a great experience both times. Thanks to all the staff for everything!
"Worth the drive "
Thanks to everyone at Great West Chrysler especially Andy and Mike who helped me work out a great deal over the phone being from out of town. I give these guys credit, they made this choice and process an easy one. Thanks again
"Helpful staff that goes out of their way to help you "
Went into the dealership to get out of a car into something more practical for my work and the sales & finance team did everything in their power to get me into the truck I wanted and needed I’m very pleased with my experience at great west.
"BUY New sell used"
I would recommend purchasing new vehicals as the sales and management are freindly and try to work with you.
However once the vehicals is older and you need repairs the service department is not equip with enough knowledgeable staff in electrical last 2 years told they only have one guy in that department.
Apparently they now charge 157 fee that you pay in case they don’t find anything. Say What? If they do find you will be refunded she said. Ok so my cat made terrible noise on cold start when idling it shook like a xxxxxxx. Just got a call and was told that they test drove it yesterday nothing, and today they heard it at start up test drive and found a bolt missing I have extended warranty but not covered. Anyway I asked how long it took them she said about 20 min so ok 20 today I assume mb 20 yesterday and they replaced bolt. Still the fee I did not go down lol
Pricey. I hope this is truly what is wrong with it as I had past experiences with up to 3 weeks to find an issue was a broken breather from oil change. Yet paper work and techs kept saying needs oil change. Hello sticker on the window that they had put there said I did not need for 8 tho km
3 -4 vehicals purchased from this comp but first time we kept past the 80 tho warranty.
My husband is an mechanic but had no time to look at my renegade . I can’t wait till he goes in to pay that price for a bolt! Haha
The service gals are awsome when you go to pay or make appointments in fact they are the only reason I keep taking my car to them instead of other dealerships.
Yup buy new then you don’t need to deal with staffing issues or misdiagnosed problems