"At Bramgate you are not forgotten my sales rep Mick was..."
- Kevin S
At Bramgate you are not forgotten my sales rep Mick was there with my first deal and did not shy away from a more complex deal 11mths later. Very well informed and got it done I am delighted and too the moon with this Amazing Arteon which was not available when I purchased my Exceline Jetta Loaded from Mick. I'm sure he would of figured out what I needed had it been and the outcome would of had Mickolas's stamp on the deal.
Love Bramgate for offering me great vehicles in a timely fashion that are practical and fitting with great warranties maybe to timely lol. 2019 Jetta Gli out a couple weeks after purchase, Arteon couple of months but no matter this dealer is there for your needs and has you covered no matter what choices you ultimately decide on. Service is Awsome and Adam is great and knowledgeable as well as others, this dealer is the total package.
"Got the best deal !!A Very friendly Dealership and the..."
Got the best deal !!
A Very friendly Dealership and the best place to get a Volkswagen!!
cheers to Mickolas the best sales executive at Bramgate!!
"Amazing team at Bramgate! They were very friendly and..."
Amazing team at Bramgate! They were very friendly and helpful and got me everything I needed! Love the new car and the experience! Thank you to the entire Bramgate team. Shout out Mick, Chris & Ricky!
"We have been customers wth Bramgate VW for a number of..."
We have been customers wth Bramgate VW for a number of years now. It is always a great experience with great service. Love this Jetta!
"Great customer service"
Really happy with the entire purchase process at Bramgate Volkswagen. Thanks to Mick for showing me plenty of options, explaining the vehicle details, pros & cons, as well as finding the perfect vehicle for me.
Great customer experience. Thanks again!
Mick was extremely helpful with finding me the right Golf R for me ! Everyone was super helpful and friendly, thanks to the whole team at Bramgate Volkswagen !
I received such amazing service from Bramgate VW. Everyone was so kind and helpful! The customer service I received has been nothing but a positive and pleasant experience for me. I can’t thank Mickolas enough for going over and beyond my expectations. Thank you Bramgate VW!
Great place to go, everyone so nice and friendly. Chris was so helpful and explained everything, Mick was so kind as well and helpful. I love my new car !
"Customer Service Excellence!"
Mickolas, surpassed my customer service expectations! There is a reason this is my third purchase with Bramgate VW. From the time you enter the facility you are greeted by warm friendly faces. I never feel pressured into buying a vehicle, in fact, your feel secure in your purchase because everything is explained from the actual vehicle to the purchasing and financial process. They run a well oiled professional machine. From the time Mickolas took me to test drive the Atlas to driving my new vehicle of the lot, he was professional and supportive and helped me every step of the way. The team really cares about customers and their families! To Mickolas, Chris, Marco and Ricky - Many many thanks!
"An Outstanding Customer Experience"
Today is Wednesday 27 November 2019, and I just returned from my service appointment at Bramgate VW. The appointment was to change over to my winter tires on my Tiguan. I had the most unexpected experience.
As I arrived, I was met by my Service Consultant, Brittany Sakoor. She was so pleasant and let me know that my vehicle would be ready in about an hour. While I was waiting, I struck up a conversation with one of the Sales Consultants, Mikolas Boodram. I am very interested in electric vehicles and I want my next vehicle to be an EV in a few years. I asked him when VW will be bringing their lineup of EVs to market, and he informed me that VW already has an EV, the eGolf which is available today. He even asked if I would like to see the eGolf, and of course I said yes please. Mikolas took me into the basement of the dealership, where the cars are held. I was not even aware that car dealerships had a basement area, so I felt privileged to be given an impromptu tour of the dealership, something new for me. We did not find the eGolf in the basement, but we did find it at the charging station. Then Mikolas took me for a test drive, even though he knew that I am not in the market for an electric vehicle at this time. The test drive was great, I had never driven an EV before, so it was a very enjoyable experience. During the test drive, I learned so much useful information from Mikolas, including the future line up of EVs that VW will be bringing to market in the next few years as well as the charging network that VW is building. That is all useful info for me to log in my brain for future reference.
I thanked Mikolas for taking me for a test drive and sat down to wait for my vehicle to be ready. I did not wait long. Right around the 1-hour mark, just as Brittany had said, my vehicle was ready. When I went to Brittany’s counter to settle the bill, she explained that Bramgate had done a thorough check of the vehicle to ensure there were no problem areas that needed addressing. Fortunately, my vehicle had a clean bill of health, but I appreciated that Bramgate had given my vehicle a check up.
Brittany then explained tire wear to me. I have never had a tire change appointment where the wear on my tires was explained to me. My summer tires were over 7 which meant they were green (safe). It was when she explained my winter tire wear that I really felt that the Bramgate staff are the A Team.
Brittany explained that two of my winter tires were at 8 and two were 9 for wear. The technicians decided to put the two tires that were 9 on the front and the two tires that were 8 on the rear because the front tires wear down more than the rear. Wow !! That is real value added; to have a technical team install the tires that I brought to them in such a way that it was the safest for my vehicle, and then to have the service consultant explain what the technicians had done and why, just shows what great people you have working at Bramgate.
I am very glad that I came to Bramgate for this appointment, I feel confident that your dealership will be able to address any future issues I have with my present vehicle, and you will be at the top of my list when I am ready to purchase an EV in the future.
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