"Initial Timely Response, Friendly Staff, Too much paperwork."
I initially sent an E mail message to Cam Clark expressing my interest in a particular vehicle. I had an immediate response from Melanie Hudson. She was very amiable answered my questions in a timely matter. This led to a timely showing and test drive of the new escape the same afternoon. She was able to answer all questions and if she didn't know the answer she found out immediately. It was supper time and the sales department appeared busy. This was probably due to the fact that the incentive of the $6K discount was about to end the next day. We made the deal quickly, however after waiting over an hour for a meeting with the finance department to secure the deal my wife Marge, a diabetic, told them we could not wait much longer as she had to eat. We immediately had an audience with a finance official and secured the deal. We made an appointment for the following day to finalize it. The next day we saw a different finance person and it took several hours to complete. I realise these things take time and am perplexed as to the volume of documentation required.( If it is required). Perhaps the customer should be made aware of the time element. The delivery of the vehicle went smoothly. When I finished this submission I read the review guidelines and found the guidelines do not need to be as complex.
- my new baby
My first new car, Justin was very patient with me. Listening to all I said.
Melanie made me feel very comfortable and at ease.
she took the time explaining everything , Amazing sales lady.
Very clear in giving me all the details of the vehicle.
I will highly recommend her to anyone looking for a vehicle.
Thank you very much Mel.. I love it..
"Great experience "
My sales representative Melanie was excellent to work with.
We looked at five different trucks and discussed the pros and cons of each until I was comfortable and happy with my choice. No pressure or anxiety the whole afternoon we spent together.
Thank you for the good truck buying experience Melanie.
"Excellent Customer Service "
Melanie at Cam Clark Ford was so helpful during the process of buying my vehicle. She followed through with her word and was honest and respectful. I am so thrilled with my new Jeep and happy I was able to have a positive experience that was not rushed or pushed by anyone. I will definitely return to Cam Clark in the future!
Melanie was so great to work with and did everything she could for me. I love my new 2019 Escape and couldn’t be happier!!!
"Thanks Melanie! "
We are so delighted with our new Jeep! Melanie and Josee were so easy to deal with and they made purchasing this vehicle a breeze. We travelled over an hour from Sylvan Lake because not only was the customer service great, but so was the pricing. They work with you to help you decide what is the best option for your budget. 5/5 stars! Thanks again Melanie, it was an absolute pleasure doing business with you and your team at Cam Clark Ford Airdrie!!
We have bought several Ford vehicles prior to this one. The last time we bought one was from a different Ford dealership and that experience made us not want to buy another Ford vehicle nor set foot into another Ford dealership. Then we came to Cam Clark Ford, from the moment we walked through the door we were greeted and asked how Cam Clark Ford could be of assistance. We met our sales lady Melanie Hudson and she was fantastic! After our dealings with her we were moved into the Finance department, it was there where the true essence of Cam Clark Ford showed through. Kristine Simmons was a pleasure to deal with and made us feel like what we wanted mattered. Should the time come that we are in the market for yet another Ford vehicle (this current one being the fifth) we will absolutely be back to Cam Clark Ford.
Thanks for everything.
- Happy Trucker!
Melanie, who assisted us throughout the entire process, was outstanding.
She was professional, knowledgeable, courteous and extremely efficient as she guided us through each step.
In fact, all the staff we dealt with made this the most pleasant vehicle shopping experience I have ever had.
I would highly recommend this dealership.