Mari Frank | Page 15

We had a wonderful experience yesterday. Luis helped us out with getting a new car. He is very professional and honest every step of the way. Luis helped us out with getting a new car. He is very professional and honest every step of the way. More

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Manny was great to work with in securing our new vehicle! He is wonderful to work with... great listener, no pressure sales, incredibly helpful, upbeat, patient and understanding. I would highly recommend hi He is wonderful to work with... great listener, no pressure sales, incredibly helpful, upbeat, patient and understanding. I would highly recommend him to anyone looking for a A+ sales experience. Also had an enjoyable experience with the rest of the team. We love the RDX! Thanks again! More

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"Valley Honda Teamwork Made Our Dream Work" My wife's 16, almost 17-old car died, at THE most inopportune time of course, now what?! Just six weeks prior I'd leased a 2024 Honda CR-V AWD Hybrid Sport 16, almost 17-old car died, at THE most inopportune time of course, now what?! Just six weeks prior I'd leased a 2024 Honda CR-V AWD Hybrid Sport Touring from Valley Honda, and I felt "absolutely no way" could our family afford a second new vehicle, meeting my wife's criteria, at our price-range, in our already strained budget, within a 50-mile radius...anywhere. My first thought: return to Valley Honda of Naperville, to the Sales & Leasing Consultant (S&LC) (and hopefully the same Sales Manager). This was THE Team that had "pulled off a minor miracle" and met me within budget, at a down payment and a monthly payment price, I could afford, leasing me my "Dream Vehicle," the aforementioned CR-V. Maybe they could help? Via email my S&LC informed me they were on a family vacation - they replied to me while on vacation?! - and would I be willing to work with someone they recommended from their S&LC Team? I agreed. Reluctantly, but hopefully. Referred to a second S&LC, via email: here is my wife's criteria, our numbers, and here is the Honda model/trim I think would work for us, tick off all our boxes...can you help? Them, "Let me see what I can do." Time passed: model/trim research occurred, price negation went back and forth, and confirmation of understanding was achieved. And then, unfortunately, as they were not in the following day, this second S&LC had to pass me on to another, third S&LC. The next day: enter the third S&LC, Mr. Roland Gomez. Could he get me to come in for a test drive? Yes, me and my wife, child. When? That night? He said would be ready for us. Me and my family showed up later that evening. After we were introduced to Mr. Gomez via his Sales Manager partner, I essentially said, "This is for my wife. I trust you." True to his word, he had a vehicle ready to go and my wife and child were led away to experience Valley Honda Customer, Sales Service. With my wife, Mr. Gomez went over the details of the make/model I had recommended to the Team. He answered her questions to her satisfaction. He took her, and my child, for a test drive. She was "sold"...but there were three (3) trims available. So many choices, so little time to decide, and would our budget numbers be sufficient, for ANY model trim? Unfortunately, we had to turn down Mr. Gomez's offer to stay a bit longer to discuss numbers, negotiate a bit more, etc. that evening, as we just didn't have time/energy/a comfort level yet. Surprisingly, to our relief, we heard "No problem." No pressure?! Mr. Gomez gave us, most helpfully, a "Make/Model 'Summary Sheet'" to review in our own time. The next day I was passed back to the second S&LC. We came to an agreed upon set of numbers. They provided me with possible solutions/options, scenarios regarding funding - nothing firm but "it was 'close enough.'" We decided. Another day, passed back to Mr. Gomez. "Mr. Gomez, sir, I have numbers agreed upon with your Team Member...." Mr. Gomez: "Can you come in today?" "Yes, but we have a very tight window of opportunity, and it's at night." Mr. Gomez: "No problem. I'll get the car ready for you. I'll just need some information ahead of time...." That evening, under the careful, considerate, and patient guidance of Mr. Gomez, my wife and I successfully navigated the Honda Finance application site. Did we qualify? Yes. Was the negotiated price, the numbers the same? Yes. Next, the Business Manager: "Here's your paperwork. Oh, weren't you just here? Let me refresh you with that paperwork too! You don't remember seeing a document? No problem! If you need it, just call me. Here's my card...."   A 2024 Honda Accord EX - silver, with heated seats - was ready for my wife. Raining outside? No problem. The Valley Honda prep team let us use their garage for pictures and drive out. And Mr. Gomez? He. Stayed. Late. Long after his shift was over, ensuring every detail was attended to. "Minor Miracle...TWO!" More

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A great experience we were informed of the vehicle we were purchasing, a CRV Sal was great no pressure just informative, spent a lot of time showing us all the features on the vehicle. All around good e were purchasing, a CRV Sal was great no pressure just informative, spent a lot of time showing us all the features on the vehicle. All around good experience. More

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Roland was very patient and had (or got) answers for all our questions. He made himself available and encouraged us to come back with more questions after "trying out" the car for a while. He also was ver our questions. He made himself available and encouraged us to come back with more questions after "trying out" the car for a while. He also was very kind and concerned when he found out the car had to come back for minor repair. He did impart one piece of important information that I later found to not be entirely accurate, which kind of bothered me, but we love the car he sold us. :) More

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Tom, was amazing from start to finish. I was purchasing my vehicle from Hawaii as we are in the process of moving. He and Valley Honda made it so easy. They gave me a great price for a new I was purchasing my vehicle from Hawaii as we are in the process of moving. He and Valley Honda made it so easy. They gave me a great price for a new vehicle well below what others were selling. They didn't try to upsell me on products that were not needed. Upon arrival at the dealership was welcomed right away and took delivery of the car. Tom went beyond and actually helped me to set up my settings, and was so patient. I would go back and purchase again if or when we purchase a new car! More

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This is the second car I’ve bought from Valley Honda. The customer service is top notch. Victor was friendly, prompt and courteous and made the whole car buying experience stress free. Thank you Victo The customer service is top notch. Victor was friendly, prompt and courteous and made the whole car buying experience stress free. Thank you Victor. More

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Great value, easy process, well-oiled machine that does it right. Very satisfied with overall experience. it right. Very satisfied with overall experience. More

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PAT LISTENED TO MY NEEDS, PROFESSIONALISM. NO PRESSURE, WALKED ME THRU ENTIRE PROCESS.WHOLE EXPERIENCE WAS GREAT! NO PRESSURE, WALKED ME THRU ENTIRE PROCESS.WHOLE EXPERIENCE WAS GREAT! More

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Highly recommend Victor. He is very knowledgeable and answered all of our questions and concerns in purchasing the vehicle. He was very attentive to our needs and the custom He is very knowledgeable and answered all of our questions and concerns in purchasing the vehicle. He was very attentive to our needs and the customer service was absolutely high class. The entire purchasing process was pressure free. Thank you Victor, my mother in law is enjoying the CRV. Thank you for making it happen! More

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