Luis Castrillon

Unbelievable how rude, arrogant and classless this character Luis is. I will never recommend this dealership as long a tyrant bully like him is employed there. The guy jerked me around regarding an in character Luis is. I will never recommend this dealership as long a tyrant bully like him is employed there. The guy jerked me around regarding an inspection for an issue on the vehicle I just purchased. When I told him I felt he was being slimy for selling me a vehicle and then using fine print and legality to avoid helping me with the cars serious issue. He went into a power trip and asked me to leave and said he would never assist me. He then continued to follow me out of the dealership telling me to get off the property. He also threatened to call the police on me to have me removed. Disgusting behaviour to a customer who just purchased 2 vehicles in a week there. This man Luis is sick and should not be in a supervisory position or left to deal with customers on any level. More

Helpful 3

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Marcus was cheerful and pleasant to deal with. Made the experience light and fun.. Great guy. Made the experience light and fun.. Great guy. More

Helpful 1

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Your location Georgetown Kia 15 Mountainview Rd N, Georgetown, ON L7G 4T3 Car dealer Zain Abbas 554 points 2 hours agoWould give 0 stars if I could. I was sold a vehicle that was safety approved Georgetown, ON L7G 4T3 Car dealer Zain Abbas 554 points 2 hours agoWould give 0 stars if I could. I was sold a vehicle that was safety approved - I paid 21K - but it did not have working heat. I bought this car so I could transport my growing family, we were expecting baby #3 - I made it clear I needed a FAMILY vehicle with the basic heating/cooling components working. I also made it clear that we do not have another vehicle so this will be the only one we rely on. I brought the heating issue to their attention to which I was told it's not their problem and I need to figure it out myself - I then contacted OMVIC and was told basic heating is a safety issue since the windshield will fog over and the car is not driveable in that state. They finally agreed to 'help me out'. We went back and forth and they didn't have a solution, finally went to the car maker's dealership for diagnostics and they reported an issue with the evap core and when the report was sent to KIA they said they dont believe that to be the issue... this is after 4 months of trying to diagnose the problem. They again tried a couple surface level 'fixes' to no avail. Upon recommendation from OMVIC I sent them an email requesting a resolution, to which I was flat out told they aren't willing to help. This caused the engine to overheat and basically the vehicle was destroyed within 6 months of ownership. The sales reps don't call you back once you've committed to purchase - their concern is with making their money and getting out. KIA was 'generous enough' to offer to 'buy back' the vehicle from me at the 3.5 month mark and offer 11k for a car I paid 21k for, claiming I had driven it 7,000 kms and that devalued the price of the car. I was willing to part with 1-2k since I did drive the car (mostly to and from Georgetown Kia) - but to offer me half the value?! What a joke! If you value your money, or the well being of your family, DO NOT deal with Georgetown KIA. This is the type of dealership that gives all car dealerships a sleazy/bad name. More

Helpful 4

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You NEED to understand! Almost every time I/we have some kind of contact with a retail vendor, I get a phone call, and/or a series of emails until I respond. "How did we do? Almost every time I/we have some kind of contact with a retail vendor, I get a phone call, and/or a series of emails until I respond. "How did we do?" Last week after purchasing a $3.00 bolt at CTC, I received 3 email satisfaction surveys. This is a stupid waster of my time and yours. If the management of your company does not already KNOW how good or bad the company performs, your company needs to hire Management who are good enough to figure it out on their own. Let's simplify; stop being a pest. I will call you if I need you or if you mess up. Learn from this. DO NOT email or phone back. Thank you. More

Helpful 4

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