Lauren Rossini | Page 17

I hae bought 4 Lexus SUV's. I have also been very pleased with the sales persons. The service dept. has always been honest and done the work well. I have always been given a loaner car if requested. My last with the sales persons. The service dept. has always been honest and done the work well. I have always been given a loaner car if requested. My last visit (Dec. 15) for service was a surprise as there was major work (head gasket) to replaced on a 2015 SUV with 138 KM. The service clearly explained the problem. This resulted in purchasing a new vehicle. Sue Vincent spent much time explaining the breakdown of the cost and providing information on different methods of payment. She was always available to answer my questions. She arranged for a loner vehicle until the new vehicle arrived. The finance dept. arranged for the new licence sticker as mind was about to expire. Stephanie was helpful when Susan was unavailable. I usually only deal with Karen Campbell. who is always helpful, very accommodating and very competent. As this was an unexpected purchase , I am pleased that all persons involved made it as easy as possible. More

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I visited the Lexus of London showroom and was attended to by Rick. He already had the car available and didn’t waste time in working me through the process. The ambience was great and covid protocols were to by Rick. He already had the car available and didn’t waste time in working me through the process. The ambience was great and covid protocols were duly observed at the showroom. I’m happy with my purchase and after sales care and look forward to working with them in the future. More

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Walked in after trying another dealership just to see what Lexus London has to offer. I was introduced to Kevin. Told him what I was looking for and what I am currently driving. He suggested RX350. Took what Lexus London has to offer. I was introduced to Kevin. Told him what I was looking for and what I am currently driving. He suggested RX350. Took it for a drive. Loved it and bought it the same day/visit. Best part of the experience was that Kevin knew what I was looking for, trusted me, made me feel comfortable and worked hard for me when I told him that this was the price that will work fir me. Stephnie, the manager and Lauren the financier were amazing as well. This dealership has a dedicated guy Jordan to explain all the different features on the car. The communication about the car pick up day snd time was amazing. Loved the experience with Lexus London. Thank you again everyone. Manjit Singh Sitara Indian Cuisine Sarnia Ontario More

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I just purchased a 2020 RX 350 Executive Driven demo from Rick Watson. Very impressed with the time and respect that he gave to me. I have purchased many cars and Rick made the sales process seamless. Firs Rick Watson. Very impressed with the time and respect that he gave to me. I have purchased many cars and Rick made the sales process seamless. First time purchasing a 'demo' vehicle and was very impressed with detailing and delivery of the 'like new' vehicle to my door by the driver Rob. I feel I received an excellent price on my Lexus vehicle and would definitely purchase again from Rick in the future. Highly recommend Rick and Lexus of London! More

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We purchased our Lexus from Rick Watson of Lexus of London. I would not only highly recommend Lexus of London to deal with; but also Rick. Rick was phenomenal to work with, friendly, professional, know London. I would not only highly recommend Lexus of London to deal with; but also Rick. Rick was phenomenal to work with, friendly, professional, knowledgeable, personable & generally enjoyable to do business with. Lauren Rossini was out F&I rep was equally amazing. From start to finish the experience was exceptional! Thank you Lexus of London! #lovemynewcar #thankyou More

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I traded up to the new 2021 RX 350 from my 2017 RX 350. This was the second time in 4 years that I concluded a trade with Sue Vincent. The process was friendly, and efficient, making the experience comfort This was the second time in 4 years that I concluded a trade with Sue Vincent. The process was friendly, and efficient, making the experience comfortable and enjoyable. My expectations were met. I will continue to trade vehicles at this dealership. More

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My wife and I dealt with Kevin Gittens for the purchase of our new Lexus. Kevin was great to deal, took the time answer our questions, was excellent to deal with on pricing, I would highly recommend Kevin of our new Lexus. Kevin was great to deal, took the time answer our questions, was excellent to deal with on pricing, I would highly recommend Kevin for your next purchase. More

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Excellent service as always . Available to answer my questions . Friendly environment and the place is very clean and organized. I have been with the dealership in vet 15 years . Amazing questions . Friendly environment and the place is very clean and organized. I have been with the dealership in vet 15 years . Amazing More

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Lexus of London staff are friendly and knowledgeable, the service from all the departments is excellent and reasonable. Overall it has been a great experience, from the purchasing and financing of my vehicle service from all the departments is excellent and reasonable. Overall it has been a great experience, from the purchasing and financing of my vehicle to having it serviced. Thanks Lexus of London. More

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Sue, Lauren and Jordan were amazing to deal with. They were happy to answer any questions I had, and took the time to ensure I had all the information I needed. This dealership delivers excellent custome were happy to answer any questions I had, and took the time to ensure I had all the information I needed. This dealership delivers excellent customer service. More

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