best customer service, nice , friendly, helpful and respectful staff .. i recommend this company for everyone because you feel that you are dealing with friends .thank you
- Ken & Stella
Visiting Mark Wilson’s last month was a totally different and eye-opening experience.
The total adventure was almost polar-opposite to past endeavours in searching out used vehicles.
There is no doubt through the years you have developed a business approach that is leaps and bounds ahead of competitors. Your attention to detail in providing perspective purchasers with a no-pressure, personable and professional staff to investigate your huge inventory and narrow it down to what the customer really wants -- leads to a very positive experience/outcome.
Kudos to your representatives. Starting with staff at your reception area, Mike our very informative sales representative, Stu who was assigned to sealing the financial part of the deal and Lauren who completed everything when we took delivery – please pass on our comments to these individuals.
We have already mentioned our experience to family and friends. We feel that you should be the first place to visit if someone is searching for a quality “better used car”.
Ken and Stella Jones
Ken and Stella
"Quick, Easy & Satisfying "
I recently purchased a vehicle and was very satisfied with my experience. My salesperson was Trevor Hart. He was very friendly, down-to-earth, patient, and accommodating. He also made the seemingly large and overwhelming process feel quick and easy. I will definitely recommend Wilson's and pass Trevor's name along.
"A very smooth experience."
David was extremely accommodating as I was out of the city - he helped me over the phone and email. The pickup was quick and painless!
"Car buying experience at Wilson’s "
My overall experience at Wilson’s was positive, I found all of the staff very pleasant and approachable. I worked with Ryan to select my new vehicle. He was very accommodating and pleasant to work with, he answered all of my questions with patience and I felt very at ease with him.
As a woman car shopping on my own, I have had some very unpleasant experiences in the past. Working with Ryan was a very positive experience, I would highly recommend both Ryan and Wilson’s..
"Great Customer service"
Ron was not pushy at all, he let me make the decision to purchase without feeling pressured. Everything they promised was done and the vehicle was ready for pickup on schedule. During the week Nicole touched base with me to confirm financing etc. Excellent Customer Service... I would definitely recommend Mark Wilson's better used cars to anyone looking to buy
"Great cars, Good service, Decent Price!"
Bought a Kia Soul without much hassle considering my poor credit rating. Never felt shamed or condescended to as a customer and had a positive experience. Car is great! They went the extra mile for me. The only downer was poor communication between staff keeping me abreast of the process and making me wait longer than expected.
Both sales and service were professional and Sarah T was awesome! Thx I’ll be back!
The team at Mark Wilson's is absolutely great, they go above and beyond the expectations to provide you with fast service, and they work extremely hard to help you get the best deal!
"Recent purchase of first pre-owned vehicle"
I did not know what to expect when I walked into Wilson’s having never purchased a pre owned vehicle. Rod was very helpful with finding cars that met my criteria and giving me background information on those that I chose to test drive. He was genuinely interested in finding the right car for me and did not try to persuade me but rather allowed me to make the decision. Stu and Lauren were also very helpful with the next steps like financing, transfer of ownership, etc. Overall I was very pleased with my experience and the professionalism of the team at Wilsons. And the best part was how quick and easy it was to be driving my new car within a couple of days. They took care of everything. 👍
"Great Service. Nice Vehicle. Easy Process."
We just purchased our second vehicle with Mark Wilson’s. Once again, we got tremendous service (definitely ask for Miguel - he’s a stellar guy to work with. Sarah and Lauren were also super nice and very helpful!) The process was all very smooth and straightforward and we are loving our new (to us) vehicle. You really can’t beat the quality of service and vehicles. The option to postpone your payments for up to six months is also a nice option for added flexibility. Mark Wilson’s is definitely not your regular used car dealership - there’s a reason the word “better” is in their slogan. And it’s true - they’re one of the best dealerships we’ve dealt with. We live over an hour away and still make the trip for a hassle-free experience and quality vehicles.