After a car accident, I came into purchase a new/used Volkswagen, having had a wonderful experience owning my previous car a VW Golf. Jerome paid close attention to my budget and what I was looking for in a car. I was allowed me to test drive several different-- Jetta, Golf. Even allowing me to have them overnight as I was carless at the time. I decided on a Jetta TSI and had issues with the first car. I was provided with a service vehicle, while they tried to figure it all out. During this time, I did begin to question my choice of buying a VW and dealing with Abbotsford VW as I began to worry they were typical "car salesman". It was very concerning, but Approx. 1.5 weeks, I was able to trade it for a different Jetta TSI. And how I was treated really helped solidify that they are not stereotpyical, car salesman. It has a been a fantastic car. I really enjoy driving it and am very happy with the quality. Throughout my experience with Abbotsford VW I met several employees (some having met previously at Valley Autohouse when I bought my Golf) -- Jason, Rob, Chris, Ken, Rob, Augest... They were all warm and welcoming. In the end, I am glad I chose to buy a Volkswagen through Abbotsford VW.
One of the key aspects of the whole process while working with Jerome at Abbotsford Volkswagen was I didn't feel there was any pressure. He was patient with all my questions prior to, during, and after the sale, all the while concerned that I was happy with what I was purchasing regardless of how fickle I was.
I appreciate the work August put in to ensure I received the best rate I could with regards to financing. Both Kristine and Ken in the service department were a pleasure to deal with.
When shopping for a car in the future, this would be my first stop!