- Excellent Service
We are extremely happy with the service ,help, advice and follow up offered by Diane and Alex! The whole team we dealt with was very efficient! Thank -You for the great experience! We'll definitely refer you and your company to family and friends!!
Other Employees Tagged:
, Alex and the gentleman that helped explain the car features
"Fantastic experience from start to finish!"
- Rogue Paul
Just purchased a Nissan Roque. Evan Bartlett and Karen Patel were the employees who looked after us.
They were both very friendly, professional and knowledgeable.
Several things impressed us about Evan, first of all he agreed to stay late so we could meet with him when it was most convenient for our schedule.
Evan spent quite a bit of time with us going over the entire car we were interested in and demonstrated how everything worked even before he knew we were going to buy anything.
Once we made the decision to purchase the said vehicle he helped secure a great price for our trade in.
We will definitely recommend Car Nation Canada and Evan Bartlett to any family or friends interested in purchasing a vehicle.
Thanks again Evan!!
Paul and Nancy Harper
"Purchased a vehicle in less time than shopping at IKEA."
- Gil G.
Nick Ianiri & Karen Patel were instrumental in helping me find and secure financing for a vehicle.
Within two hours I was hitting the gong.....that's GONG not bong.
Nick's friendly service and ability to go above and beyond the call of duty was very refreshing...... Karen was awesome when it came to securing me a fair interest rate on my loan and wasn't too pushy when it came time to recommend add-on sales products.
I definitely recommend Nick to anyone looking to buy a vehicle from this Dealership...... and seeing some of the not so favorable reviews on other sites for some of the other Sales Staff...... stick with Nick!!!
"I felt very well looked after"
Karen was fantastic to work with. She absolutely knew her job inside and out and took care of all the little details such as taking care of my old license plates for me.
She really made the whole experience feel effortless.
"Nice and Good dealer"
He's so helping person, very respectful,.i will recommend Evan Bartlett to my friends or family to bring more buyer or friends to have and make a very nice and awesome deal with him.. Like us!we had a very very good deal with him and we really appreciated it.
"!!!Complete Waste of a day; Complete waste of time!!!"
Was looking to get another vehicle and Patrick had initiated contact with us then had to deal with Karen in finance.
Received a better interest rate than before of 6.9% (can provide picture of said contract stating the 6.9%) which we were happy about. So that at least wasn’t too bad.
However we had spent our whole day at this dealership with a 2.5 year old and my 8 month old son and now seeing it was all a complete waste of time.
At first things seemed good with respect to communication and customer service but we were sorely wrong because the communication or lack thereof was extremely poor. They (both individuals) say they would get back to you with answers but NEVER do. It was excuse after excuses and we grew tired of constant excuses with no absolutely no action.
Should you want your day wasted then this dealership is for you.
Otherwise don’t bother with this place or st least not with the two individuals mentioned above.
Had I have been able to provide a minus score I would have provided an extremely low low star score.
I’m rating a 3 out of 5 stars for friendliness because when they wanted something from you, they are friendly. Not so friendly after we had left and not so friendly after refusing “extended warranty”.
ADDITION: Elise had called to speak with me after submitting the above review to provide me with what seemed to be a very generic corporate apology and when asking what she can do to change the above disappointment, I had stated that prior to writing Karen off, we had left with her an inquiry on an Audi Q5. Elise had happily volunteered to jump in and take over where we had left off with Karen.
I was told that because the finance manager (Peter) was not in the day I had called, that I would get a call back the very next day.
True to her word, she did get back to me the very next day, but telling me something completely different than when we were all there.
NOW, NOT ONLY do they want money down, the interest rate is 10.9%
Definitely a HARD PASS
My review still stands and if anything I’m more perturbed.
"Excellent Customer Service!!!!!!!"
I went to the dealership on Friday after a terrible experience with another dealer trying to lure me in get a 27% financing. Harold was very patient answered all my questions with great knowledge of cars. After I selected my car we went on a test drive. I was impressed with the car and he gave me an honest opinion for me to make a more informed decision. I will recommend anyone looking for a car to go and ask for Harold. Thank you Harold you're the BEST!!!!!!!
Karen in Finance was awesome got me a great rate and a fantastic warranty package. She was very friendly and provided great finance options. Overall it was an amazing experience by Tuesday I picked up my car.
"Great place to shop!"
Purchased a Nissan Rogue from this dealership in late October 2018 and was very pleased with the experience. Everyone in their specific area is friendly, knowledgeable and professional. Will definitely consider doing business with them in the future and strongly recommend.