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Start your review of Kapil Raval.
Kapil Raval
Kapil Raval at Sherwood Park Toyota
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Kapil Raval

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Sherwood Park Toyota

31 Automall Road
Sherwood Park, AB T8H 0C7

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2 Reviews of Kapil Raval

October 02, 2019

Dealership Rating
Employee Rating

"Money Hungry Liars That Don't Care About Customer Safety"

- Christine Cam

If I could give a zero rating I would! I am extremely disappointed and disgusted with Sherwood Park Toyota's customer service. Not only is their customer service terrible, they are liars and put their customer's safety at risk. I bought a used FRS which was advertised to me came with a set of winter tires and all season tires. I went to another Toyota dealership to install my winter tires for this year and it was brought to my attention that the "winter tires" I got from Sherwood Park Toyota were not actually all winter tires..only 2 of them were.. so I drove around all winter last year with a false peace of mind that I was safe with my winter tires but in realty I was driving around with mix matched tires and could have gotten into a serious accident! They are extremely lucky I only drive short distances in this car!! When I brought this to their attention, they did not care they put my safety at risk and basically told me it’s not their problem because they honored the deal.. I have had nothing but trouble since I bought this car. Even just getting all the items they promised me took them more than 2 months to get done. I had to frequently drive back and forth, text and call to follow up since no one was getting back to me. Lesson learned, NEVER hand over any money unless the dealership gets everything on their end sorted out. It only took me less than a week to get what they needed but it apparently takes more than 2 months for this dealership to get what is owed to me sorted out. If you care about your safety, don’t want to deal with false advertisements, liars that can’t do their job and only care about snatching your money as fast as possible so they can start ignoring you, AVOID SHERWOOD PARK TOYOTA AT ALL COST!! I hope no one else has to go through what I did.

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Recommend Dealer
No

Other Employees Tagged: John Inostroza

Oct 02, 2019

Christine Cam responded

I already called your management team to try to rectify my concerning problem and yes, they have responded to me which contradict what you're telling me now. Because telling me there is nothing you can do and you have "honored" your end of the deal when I told you, you falsely advertised I got a set of winter tires clearly tells me you DEFINITELY DO NOT care about your customer's safety. If YOU want to contact me directly over the phone, I am more than happy to talk to you but I am done being the one that reaches out first. I know you have my contact info on file as I already spoke to your team more than once this week. I am not wasting anymore of my own time just to get belittled by you and get more of the run around. I already dealt with a lifetime of that just because I bought this car from you.

Oct 02, 2019

Sherwood Park Toyota responded

Hello. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience, and we want you to know that the safety of our customers, as well as everyone else on the road, is our top priority. Our pre-owned vehicle managers have been in contact with you about the situation, but if there is anything else we can do please don't hesitate to contact us at 780-410-2455. -The Sherwood Park Toyota Management Team

April 17, 2019

Dealership Rating
Employee Rating

"Having good experiences with purchase of new vehicle."

- Chirag Dave

Was disappointed by the inappropriate behavior from sale manager Charles Ho. But was impressed by the best customer service provided by sales person Kapil Raval and GM Amit. I had make up my mind to not purchase a new car from this dealership after getting worst customer service from sale manager Charles, but only changed my mind after getting great customer service from Kapil Raval.

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Recommend Dealer
Yes

Other Employees Tagged: Charles Ho, Amit Singh

Apr 30, 2019

Sherwood Park Toyota responded

Chirag, we are truly sorry that your first experience was not the best.. we appreciate you giving us another chance to change your mind and allow us the opportunity to earn your business. We are thrilled you successful in getting that perfect vehicle for you and your family. On behalf of Amit and Kapil we thank you again and hope we can see you again!

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