My second deal with them.Excellent customer service.Very professional.They took care of everything.Even for finance not a single issue.Thamk you again guys.Enjoying my new ride😉
"Simple and Accommodating Experience"
- Harv Dhaliwal
Having been to other dealerships, it was refreshing to find a location which was knowledgable and inviting. Marcus and Kal knew what i wanted right away and got me into a viable option which fit my budget and fulfilled my needs.
- I will be recommending this dealership to my friends and family.
THANKS KEYWEST FORD!
"Feeling Heartbroken & Ripped Off"
Was quoted a certain price on a vehicle. When I arrived they decided it would be appropriate for them to raise the price by $1,000. Gave me some xxxxxxxx excuse that because I didn't bring them my trade, which they were going to give me $5,000, that was why they had to raise the price. I guess it didn't matter that I had upped my cash downpayment from $10,000 to $15,000. Then they take me to the so called manager. He shows me a screen with the dealers cost on said vehicle. I see that there is a fee of roughly $580.00 that is listed as service/shop costs. I said that I would not pay for the shop fees that I felt it should be on their dime not mine. They then tried to give me some xxxxxxxx excuse saying, "Oh, you don't have to pay for that because it gets added into the cost of the vehicle!" I don't know what planet these people are on. If it gets added to the cost of the vehicle I'm buying then, "xxxx YES" I'm paying for it. The only paper they could produce for me from the shop showed a bill of $198.00, $150 of which was for an oil change. I guess because I have tits and a xxxxxx they assume I'm an idiot. They wouldn't even budge on their documentation fee of almost $600.00. I held back tears the whole time I was there. Buying my first fully loaded vehicle and waiting almost 40 years to do so should have been a happy experience. Sadly to say it was one of the worst days of my life. Please do not give Key West Ford in New Westminster your time or money! Side note: Yes they were friendly. You have to put on that type of fake facade when you know you are literally screwing someone up the xxx.
Other Employees Tagged:
, I was told that Kal Bhatti is the manager. I was either lied to or they need to update their information on this web page.
"My new car experience"
I have driven by this location many times in my working career,and when i decided to buy a new vehicle,i chose to start my search in New West at Key West Ford.The staff were very professional,knowledgeable,and courteous.I felt that i didn't have to go anywhere else.Thanks Kal... and the rest of the guys .
Other Employees Tagged:
- Slobodan Kovijanic
For a while, I was interested in upgrading my car with a newer one. I spent a lot of time on internet searching for the right car and the right price and I picked 2015 Ford Fiesta Titanium at Key West Ford.
On their website I found all details, pictures and specs so I made a call. I talked to Jag in Sales and arranged a test drive. From that moment everything was going smoothly. Kal Bhatti, Sales Manager, did a great job to appraise my car and was very pleasant and pretty straight forward about the price of the car. Nick and Gurj in Business Office took their time to get me the best interest rate possible and monthly payments affordable.It was all done in no time and without any pressure and I felt so comfortable dealing with all of them.
I found a couple of minor things to be done on the car and Jag took care of it and it was ready for delivery on next day. The car was clean inside and out, I had a feeling that I bought a brand new car.
I shared my experience with many friends and relatives and recommended the Key West Ford as a place to buy a car.
Grat job guys!!!
Jag answered all of our questions and was helpful in working with us to negotiate a price that was within our budget on a new vehicle.
"Thank you for your help"
We just purchased a car from Peter Olson and it was great shopping experience with him. Peter was very knowledgeable about cars, and introduced a lot of detailed features to us. During the price negotiation, we didn't feel push, he worked hard to get the best price for us. Highly recommend to buy a car with him.
"Friendly and profesional people in Key West."
- Ali & Shelley
I dealt with Raven at first by phone inquiring the status of the vehicles that I was interested in. She was friendly and gave me the information I needed. The day we went to Key West, Raven was not there and we were referred to Robert Antoniak. He is friendly and very well versed of the vehicle (Ford F350), He is honest and laid the cards in the table, so to speak. He showed the truck to me and my wife and he showed us the workings of the controls before going for a test drive. He showed us the best route to test the truck. We negotiated and he is honest in his dealing with us. In other words, we bought the truck. The employees are all great, from Raven, Robert, Kal and Michelle. What a team!!!!Thank you guys.
Best dealership in the area. Gave me good deal and customer service great. I recommend everyone to this dealership.Great team, customer satisfaction. Ye, ye, ye
This dealership was very organized. Fulfilled all their promises. Delivery of vehicle was seamless and very speedy. Car was fully detailed. Couldn't of asked for much more. Wish all of my car or truck purchases were this satisfying. Great selection for a picky buyer like me. Thank you very much Ian, Kal and Kam.