Friendly personable staff. Makes you feel like family right from sales staff to service department. Helped us out with a situation they did not need to assist but resolved to our complete satisfaction. Very much appreciated. Thank You.
I have had this problem with throttle control 3 times since I bought the truck. If i had been pulling a trailer i would have had to park and leave my trailer behind because of no power. Twice i was told need the code active to repair so they cleared the code since they had no time to repair it. Third time i made an appointment took it in, with the problem to me, was still active. After sitting and waiting for over an hour they tell me the code was not active it was a stored code. You will have to bring it back for a couple days see if they can force the code of which I am still waiting to hear when they want it and a courtesy vechicle is available. That has been over 2 weeks. That fifth star would be my rating until this.
Mac Lang staff overall are very friendly and helpful. They are always quick to get our van in for service of all kinds and take care of the problems effectively and in prompt time turn around. I would recommend this dealership for both sales and service! Great job done by all!
We were treated like family from the beginning! They were there to help in every way!! Carrie and Julie were professional and very nice. We are very happy with everything and would recommend this dealership to anyone!
The staff at Mac Lang are very helpful and accommodating. They had all of the paperwork ready and didn't push the extras when we said upfront exactly what we wanted. They were very honest and very friendly. We have used this dealership before with the same customer service and even better this time around. Julie Curtis is very friendly and personable answering all questions and willing to help in all areas. Carrie McCreight is very knowledgeable and a strong team member as well. We thoroughly enjoyed working with both ladies. Very professional! Our dealings with Mac Lang over the years have been the best service yet with regards to all dealings and maintenance.
Thank you for your review. We really appreciate your comments
July 14, 2017
"Love Our Truck!!!"
This was our first truck purchase and we will definitely come back. At no time did we feel pressured. Julie was great! She was knowledgeable and very helpful. Carrie was available for us all hours of the day for questions. We added several upgrades and our truck was even available for pick up a day earlier. This truck is everything we have ever wanted in a vehicle! Thank-you!