Joseph Mistretta
Joseph Mistretta at Sarant Cadillac

Joseph Mistretta | Page 28

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.7
1,140 Reviews

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

4.7

1,140 Reviews

Write a Review

Dealership Experience

29 yrs, 1 mo

Industry Experience

47 yrs, 1 mo

Specialties & Trainings

Cadillac Certified

1140 Reviews of Joseph Mistretta

December 31, 2022

Dealership Rating
Employee Rating

Dom makes it easy to lease a new car. He is professional and very patient. I would highly recommend this dealership and especially Dom Vivo. He spent a lot of time with me and explained More

by Seasthemoment@verizon.net
Sales Price Transparency
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Recommend Dealer
Yes
Dec 31, 2022

Sarant Cadillac responded

Wow! We appreciate the 5 stars and such glowing feedback about Dom and Sarant Cadillac, Bob! We are happy we could be of service to you and look forward to serving such a loyal customer in the future. Thanks again!

December 30, 2022

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Joe and the entire service staff is ALWAYS helpful and on top of my service needs! More

by Joe C
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Recommend Dealer
Yes
Dec 31, 2022

Sarant Cadillac responded

Joe, thank you for the 5 stars and the positive feedback, we truly appreciate it...just as we appreciate your loyalty. We look forward to assisting with your service needs in the future.

December 26, 2022

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Poor customer feedback. I had to call dealer to find out the status of my truck. The advisors told me they would call me back and they didn’t. Once again I called after 4 More

by Escalade
Service Price Transparency
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Recommend Dealer
No
Dec 27, 2022

Sarant Cadillac responded

Joseph, we always strive for top customer service and communication and it appears we may have missed the mark yesterday. Your loyalty is extremely important to us and we never want you to leave our dealership unhappy. Please reach out to our Customer Experience Manager, at jroper@sarantcadillac.com at your earliest convenience, as we would like to discuss your visit. Thank you for your feedback and we look forward to speaking with you.

December 23, 2022

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Very attentive, caring, and technically proficient in taking care of their customers. Would never change they made a customer for life. More

by Frank1129
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Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe

Dec 26, 2022

Sarant Cadillac responded

Frank, we love to hear this! Customer service is our number one goal and customer loyalty means everything. We look forward to building an exceptional relationship with you.

December 23, 2022

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I live in Farmingdale so the proximity is excellent for me especially since I am a disabled veteran. Lot is always orderly with clean and shiny cars on display. Interior of building always has the newest a More

by Shoelala
Service Price Transparency
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Recommend Dealer
Yes
Dec 26, 2022

Sarant Cadillac responded

Thank you so much for the 5-Stars and for such positive feedback, we absolutely appreciate it. We're thankful for loyal customers like you and look forward to helping you in the future.

December 21, 2022

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EXCELLENT SERVICE AND THEY WASHED AND CLEANED MY CAR BEAUTIFULLY, VERY PLEASED AS ALWAYS WITH ALL THE STAFF U DEALT WITH.. More

by GIGUY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe, Gerson Maldonado , JOHN F. NASSOUR

Dec 22, 2022

Sarant Cadillac responded

This is great to hear! Thanks for the kind review! Please, let us know how we can best serve your future vehicle needs. Until then, take care!

December 20, 2022

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Tony , George Dave and joyia were excellent. They took a problem I had and gave it a nice solution. I recommend this company due to their great staff More

by BRIMANF
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Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe , George and Dave in service were great. Joseph should learn how to return a call

Dec 21, 2022

Sarant Cadillac responded

Thank you so much for your kind words. We are so glad that a solution had been worked out and your not so great experience had turned around into a better one. We strive to give our customers the best service possible and hope to continue to give you the very best going forward!

December 17, 2022

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My car was fixed promptly and returned cleaner than when I dropped it off Service was courteous and professional More

by JENNIFER.VELTMAN
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Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe

Dec 19, 2022

Sarant Cadillac responded

Thank you for the 5-Star review. We're happy to hear our team made your visit a success. We look forward to servicing your vehicle in the future.

December 15, 2022

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Service department is worse they actually don’t want to work I go with appointment they parked the car outside for whole day & called me at the end we will check it tomorrow More

by RIZWANHADICORP
Service Price Transparency
Workmanship
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Recommend Dealer
No
Dec 15, 2022

Sarant Cadillac responded

We are sorry to hear your visit did not live up to the expectations we strive for at Sarant Cadillac. We see that your experience with us was less than satisfactory and we understand your frustration. We want to make sure that every customer feels like we have put their experience above all else. Please reach out to our Customer Experience Manager, jroper@sarantcadillac, so can further discuss your experience and improve for future visits.

December 15, 2022

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Good experience thank you staff was friendly and helpful Oil change price was on the high side .. Other then that was good More

by robkrohley
Service Price Transparency
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Recommend Dealer
Yes
Dec 16, 2022

Sarant Cadillac responded

Thank you for the feed back! We value your business and hope to work with you again in the future.

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