Joseph Mistretta
Joseph Mistretta at Sarant Cadillac

Joseph Mistretta | Page 17

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.7
1,140 Reviews

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

4.7

1,140 Reviews

Write a Review

Dealership Experience

29 yrs, 1 mo

Industry Experience

47 yrs, 1 mo

Specialties & Trainings

Cadillac Certified

1140 Reviews of Joseph Mistretta

February 29, 2024

Dealership Rating
Employee Rating

Everyone is very nice, friendly and knowledgeable. They always take care of my tire problems quickly. More

by rsantoro1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe, ODYSSEY AROCHO

Mar 01, 2024

Sarant Cadillac responded

We appreciate you taking the time to share your positive experience at our dealership. It's our goal to provide exceptional service, and we're thrilled to hear that our team was friendly, knowledgeable, and efficient.

February 28, 2024

Dealership Rating
Employee Rating

Everyone was great : my experience with sarant service dept was a ten . Very happy thanks More

by CRITELLI2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Gerson Maldonado

Feb 29, 2024

Sarant Cadillac responded

Thanks for the great review! We're so glad you enjoyed your recent visit to Sarant and we hope to see you again soon,

February 25, 2024

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Review previously submitted. This is the third time you' have asked for a review and I am not taking the survey again. More

by engteech
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Gerson Maldonado

Feb 27, 2024

Sarant Cadillac responded

Thank you for your review, we hope you have a great day!

February 24, 2024

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Employee Rating

I had a positive experience with the dealership. The staff was helpful, and the process was smooth. They provided excellent customer service, and I would recommend them for a hassle-free car-buying More

by Les1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe, Gerson Maldonado, Kevin Falco , Sean Munro

Feb 27, 2024

Sarant Cadillac responded

We're thrilled to hear that you had a positive experience at our dealership. We strive to provide excellent customer service and a smooth buying process for all our customers, so your feedback is greatly appreciated!

February 23, 2024

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Employee Rating

Thank you Tony and Joe Always treat me great Enjoy you day and keep up the great service More

by Happy Joe
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe

Feb 26, 2024

Sarant Cadillac responded

Joe, thanks so much for the kind review. We're so glad to hear that you had another great visit!

February 22, 2024

Dealership Rating
Employee Rating

Very responsive and accommodating from sales staff to service staff with a customer first attitude. Shout out to Antonio, Charlie, Joe, Gerson and Dennis the tech who worked on my car. More

by Chandra62
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Centeno, Gerson Maldonado , Charlie, Dennis

Feb 23, 2024

Sarant Cadillac responded

Thank you for taking the time to write such a positive review! We're thrilled to hear that our sales and service staff were responsive, accommodating, and put your needs first. We appreciate your business and look forward to serving you again in the future!

February 01, 2024

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Employee Rating

Not a good trust worthy dealership I got lied to several times by the service manager More

by rsingh1992
Service Price Transparency
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Recommend Dealer
No
Feb 01, 2024

Sarant Cadillac responded

Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected. You are important to us, and we want to provide a satisfying experience. We would like to discuss this matter with you further. Please reach out to Audrianna Washington, our Customer Experience Manager, at Audrianna@SarantCadillac.com or you can leave your contact information privately.

January 26, 2024

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Employee Rating

Joe knew exactly what was wrong with my Escalade when I described the problem. Car was repaired the same day and runs perfectly. Great Service! More

by RICH1981
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe

Jan 29, 2024

Sarant Cadillac responded

Thank you for your review! We're glad to hear that Joe was able to quickly identify and fix the issue with your Escalade, resulting in great service and a perfectly running vehicle. We appreciate your feedback and thank you for choosing Sarant Cadillac!

January 25, 2024

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Employee Rating

Excellent visit, which is the norm when I go to Sarant. Car was ready when promised. More

by Gp7588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerson Maldonado

Jan 29, 2024

Sarant Cadillac responded

Thank you for taking the time to leave a review about your recent visit with us. We appreciate your positive feedback and are glad to hear that your car was ready on time. We hope to see you again!

January 19, 2024

Dealership Rating
Employee Rating

My cooling and heating seats stopped working few months after I got my brand new car ! They couldn’t fixed it the first time I dropped it off ! They need a longer time I will drop it off next few weeks ! I More

by adelhanachi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe, Gerson Maldonado, Kevin Falco , Sean Munro

Jan 19, 2024

Sarant Cadillac responded

We are very sorry your recent visit to our service department did not go as planned. We appreciate your feedback and would like to get in touch with you to address this and any other concerns you may have. We take customer feedback very seriously in helping us to provide the best service for our customers and would like the opportunity to assist you in any way we can. Please contact our Customer Experience Manager, Audrianna Washington at audrianna@sarantcadillac.com or if you prefer you can leave your contact information privately and we’ll reach out to you.

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