Service was done in a very timely manner. Service advisor even checked for any updates. By far the best dealership experience I’ve ever had has been with Subaru.
"Very helpful, great customer service, definitely coming back"
Went above and beyond to make things work, great customer service. Best Subaru in the area by far, definitely willing to drive the extra miles to come here instead.
"Joseph at AUSTIN Subaru is amazing!"
From the initial service consultation to the end of our interaction, Joseph provided top-notch customer service. Professional, courteous, knowledgeable are just a few words to describe Joseph!
AUSTIN Subaru is hands down the best service department we’ve experienced. Better than Audi and Mercedes Benz.
Keep up the great work!
The level of service is impeccable. Joseph is very knowledgeable and professional. I know my car is in good hands with him and his team. And you supply an Uber to pick me up. Great service.
"Extremely overpriced service; friendly customer service "
Service advisors recommended I get the 60,000 mi service on my 2017 Subaru and quoted ~$930 in August 2018. I saved up for the service, returned in October 2018, and final amount was $1,021.00. I drank the Subaru kool-aid culture-wise but am writing a review so others are aware that this recommended service is extremely overpriced and consists of potentially unnecessary checks/fixes.
I wasn't consulted about what was necessary prior to the service - seems the service managers went through a checklist and didn't consider that some of the work wasn't necessary. That total included a tire rotation despite the fact that two weeks prior I had a brand new set of tires put on my car. It also included an inexplicable $80 shop fee and another random $35 repair request fee (I didn't request any repairs).
Background on my vehicle is that it is in perfect condition - I was simply following recommendations from Subaru by going in because I had reached the 60,000 mile service. I did sign the paperwork so feel a review is the only thing left to do at this point - learned a lesson and will think twice before ever going back to the dealership for any kind of service.
I recommend taking your car elsewhere if you need a regular service (or repairs for that matter) - there was no reason to spend that much on a regular check-up.
"Amazing Customer Service "
I was treated so fantastically at Austin Subaru by everyone! I drove Toyota for years and thought my old dealership had great customer service, and then I went to visit Austin Subaru and was blown away. Everyone involved with my purchase went truly above and beyond to make me feel welcomed and immediately like family. I’m so very happy to be a part of the Austin Subaru family now! Love driving my new Ascent!!
- Peaches mom
Service advisor was professional, helpful and went the extra mile to handle all my issues and questions. He was very helpful and pleasant. I also met with Edwin Martinez about trading my car for a new Ascent. He, too, was knowledgeable and very professional
"Express service oil change and tire rotation "
Busy, busy, but done within lunch hour. Couldn’t fix moonroof issue so must return with appointment. Quite happy with express service. Nice to know it’s open Sundays.
"Joseph is the best!"
Joseph personally takes care of my car and takes the time to explain to me what exactly is going on in terms I can understand. He always has a loaner ready for me before I arrive and goes above and beyond to ensure my car is safe to drive. He personally fights on my behalf to make sure my warranty follows through with everything. I always feel like my car is in good hands, fast service too.
Went in for oil change and tire rotation but also had complaint about the eye-sight system. Come to find out if you have your wind shield tinted you need to recalibrate the eye-sight!