Frank Pagliaro
Frank Pagliaro at St. Catharines Nissan
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Frank Pagliaro

Service Manager

St. Catharines Nissan

155 Scott Street
St. Catharines, ON L2N 1H3

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6 Reviews

Industry Experience

21 yrs, 9 mos

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6 Reviews

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6 Reviews of Frank Pagliaro

October 29, 2020

Dealership Rating
Employee Rating

I got my Qashqai 2020 in record time( my 3rd car in 5 1/2 years) . St. Catharines Nissan ROCKS!!!. Derek, thanks for your support. More

by Elvis [ Qashqai] Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Schiavone

June 09, 2020

Dealership Rating
Employee Rating

Careless in Quality of Work I sent my pathfinder to this dealer to repair transmission and cooler leak. However, after fixed two problem, I was fallen into a nightmare. Driving o More

by Chenghua Lu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 09, 2020

St. Catharines Nissan responded

Please note that this posting has been replied to in a private email as the concerns are not warranted nor do they have all of the facts. At St. Catharines Nissan we take pride in assisting our customers needs with Trust, Transparency and Professionalism. Thank You, St. Catharines Nissan Management

Jun 09, 2020

Chenghua Lu responded

Hi Chris Rose, Thanks for your reply. I understood there are two side on a coin. Unfortunately, the full story you got from your manager is not true. He just pass the buck. The damage you mentioned was happen over three years. I do not think that it caused the front plate to fall. Regarding this point, Car Star could approve it. After you did the radiator repair, the AC was working well. However, I found your employees forgot to screw the bottom board, and I drove to your store (at this time, the AC was still working well). Your manager spend one hour to screw the bottom board and then the AC stopped working. Between working and not working, it just passed one hour in your store. How do you think if this is your car? The other thing is your employee said the AC compressor did not work because they could not take off AC Compressor clutch from AC compressor. So they told me that Clutch should be replaced, however Nissan would not sell Clutch individually, so they ask me to buy a new compressor. I checked Nissan web site and they do sell the Clutch individually as US$355.54. Do not you think your employee lied to me? The reason I think that I should have a free of charge repair is the AC was working when I gave to your store and stopped working when left your store. Your manager show me the pressure of the low pressure and high pressure, but this is not meaning that the issue is not your responsibility. There are ECM, BCM and Refrigerant pressure sensor around Engine. You said that I did not tell a full story, but I think the full story is what I said. I did not do anything to damage my car. Thanks.

February 27, 2020

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Worst experience in my life. Purchased used vehicle asked for few things to be fixed, they said they would fix them. Vehicle has been in the garage now for 3 weeks. And the whole service team there have a More

by mordenp
Recommend Dealer
No

Other Employees Tagged: Christopher Van Wiechen

February 04, 2020

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Employee Rating

Great service Thank you Jason Smith for taking care of my service needs at this time. I will be bringing in the vehicle for servicing here. I live in the falls an More

by shellycousineau1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 31, 2020

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Took Good Care of my Murano Samm took good care of my Murano even when we had to move up my scheduled appointment by one day due to a worn out starter and a no start situation. M More

by Re-tired Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Samantha Galati, Bob Woodward , Reece Sinha, Steve Vasberg

December 11, 2019

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Employee Rating

excellent brought my daughters car in having some problems with aeb , and the service i received from Jason was excellent, explained the problem and was setup More

by cranny1959
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes