"Worst Customer Service !"
- Thanh Co
A sale officer who worked on my Trading/buy-off my current leasing vehicle quick the job and i was referred to Ian. He gave me really worst service i ever had! My lease expired andI live in Red Deer & drove 2 hrs to see him for vehicle inspection, had little late due to road conditions. He seem to be get mad & not welcome me may be because he was having the lunch or i buy-off leasing vehicle only. Told me that he wanted to leave work, then asked me wait 40 min for nothing ??? His behavior was really bad, unprofessional, sitting, eating & talking to me while i still stood at his office's door. He was lazy even stand up to give me his business card. I don't know why he could be lease/loyalty manager by his terrible customer service. I wish there is 0 star of rating, Wasting my time to come this dealer twice for nothing. Never be back!
"Exceptional Customer Service"
- Chris P
Absolutely fantastic service from start to finish. Both Ian and Bob were fun and friendly to deal with and very professional. They made the experience very easy. The truck was supposed to take up to 6 months to come in and was delivered in less then 3!! I would highly recommend Ian, Bob and Toyota Northwest if you are in the market for a vehicle.
Other Employees Tagged:
"Amazing Experience All Around"
- Nichole T
Absolutely amazing service from start to finish. Highly recommend. In the market for a Toyota? This is the place to go. Walked in same day for a test drive, walked out having completed a finance application. I have never had a better experience buying a vehicle.
Other Employees Tagged:
, David Vieira, Christopher Catapangan, Ian Wong, Maher Ajaj, Bob Thompson, Angela Wu-Xu
WAS DUE FOR A NEW VEHICLE. MY CURRENT ONE WAS GIVING ME NOTHING BUT PROBLEMS. IAN TOOK THE TIME TO SHOW ME 6 DIFFERENT MODELS AND WAS VERY PATIENT WITH ME. I HAVE NOT PURCHASED A VEHICLE FOR OVER 15 YEARS AND WANTED TO BE SURE THE VEHICLE IM PURCHASING IS GOING TO BE PERFECT. FROM START TO FINISH IAN WAS PERFECT. NOT PUSHY AND VERY KIND. HIGHLY RECOMMEND HIM TO ALL MY FRIENDS AND FAMILY.
"Fantastic Customer Service!!"
I recently came to your dealership for my first visit. I had to have a recall done. While I was waiting Ian tried to help me with my wifi issues and he also went to go check on my car while it was being serviced. He went above and beyond. I wasn't there for sales but he still was checking on customers to see that they were being helped. Thank you! Impeccable service!
Jordana was great to deal with as well she was awesome!