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Start your review of Ian Wong.
Ian Wong
Ian  Wong at Toyota Northwest Edmonton
4.2

Ian Wong

Product Advisor

Toyota Northwest Edmonton

14240 137 Ave NW
Edmonton, AB T5L 5H7

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5 Reviews of Ian Wong

August 21, 2019

Dealership Rating
Employee Rating

"Worst Customer Service !"

- Thanh Co

A sale officer who worked on my Trading/buy-off my current leasing vehicle quick the job and i was referred to Ian. He gave me really worst service i ever had! My lease expired andI live in Red Deer & drove 2 hrs to see him for vehicle inspection, had little late due to road conditions. He seem to be get mad & not welcome me may be because he was having the lunch or i buy-off leasing vehicle only. Told me that he wanted to leave work, then asked me wait 40 min for nothing ??? His behavior was really bad, unprofessional, sitting, eating & talking to me while i still stood at his office's door. He was lazy even stand up to give me his business card. I don't know why he could be lease/loyalty manager by his terrible customer service. I wish there is 0 star of rating, Wasting my time to come this dealer twice for nothing. Never be back!

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Recommend Dealer
No
Aug 22, 2019

Toyota Northwest Edmonton responded

Hi Thanh. Thank you for taking the time to voice your comments and concerns. We're very sorry about your experience, our general manager has reached out to you to attempt to rectify the issue. If there's anything else we can do to remedy this issue please feel free to reach out to us at 780-478-8300. -The Toyota Northwest Edmonton Management Team

March 20, 2019

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"Exceptional Customer Service"

- Chris P

Absolutely fantastic service from start to finish. Both Ian and Bob were fun and friendly to deal with and very professional. They made the experience very easy. The truck was supposed to take up to 6 months to come in and was delivered in less then 3!! I would highly recommend Ian, Bob and Toyota Northwest if you are in the market for a vehicle.

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Recommend Dealer
Yes

Other Employees Tagged: Bob Thompson

December 13, 2018

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"Amazing Experience All Around"

- Nichole T

Absolutely amazing service from start to finish. Highly recommend. In the market for a Toyota? This is the place to go. Walked in same day for a test drive, walked out having completed a finance application. I have never had a better experience buying a vehicle.

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Recommend Dealer
Yes

Other Employees Tagged: Christopher Catapangan, Angela Wu-Xu, Bob Thompson, David Vieira, Maher Ajaj , David Vieira, Christopher Catapangan, Ian Wong, Maher Ajaj, Bob Thompson, Angela Wu-Xu

November 17, 2018

Dealership Rating
Employee Rating

"AMAZING SERVICE"

- Chantelle

WAS DUE FOR A NEW VEHICLE. MY CURRENT ONE WAS GIVING ME NOTHING BUT PROBLEMS. IAN TOOK THE TIME TO SHOW ME 6 DIFFERENT MODELS AND WAS VERY PATIENT WITH ME. I HAVE NOT PURCHASED A VEHICLE FOR OVER 15 YEARS AND WANTED TO BE SURE THE VEHICLE IM PURCHASING IS GOING TO BE PERFECT. FROM START TO FINISH IAN WAS PERFECT. NOT PUSHY AND VERY KIND. HIGHLY RECOMMEND HIM TO ALL MY FRIENDS AND FAMILY.

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Recommend Dealer
Yes

Other Employees Tagged: David Vieira

February 07, 2018

Dealership Rating
Employee Rating

"Fantastic Customer Service!!"

- EB

I recently came to your dealership for my first visit. I had to have a recall done. While I was waiting Ian tried to help me with my wifi issues and he also went to go check on my car while it was being serviced. He went above and beyond. I wasn't there for sales but he still was checking on customers to see that they were being helped. Thank you! Impeccable service! Jordana was great to deal with as well she was awesome! Thank you

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Recommend Dealer
Yes

Other Employees Tagged: Jordana Bautista

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