They overcharged the oil change price, price announced is 53.99, but they will charge you 75.00.
Also, they try to impose an schedule maintenance that is NOT required by Chrysler.
Another TERRIBLE point is the service itself. They put over 1 litre more of oil in my engine that can result in damages in my engine. I am trying to contact the service Manager to solve this, but he os never available.
It can be worse!
I am at the dealer right now, and the driver of the company crashed in my car!!!
The manager Ed Comsa told me to go to the court because he will no provide any car replacement for the period of the repair.
This company is simple a NIGHTMARE!
I will definitely report that to FCA Canada. I am sure that is NOT the service that FCA wants to their dealers to have.
"After purchased vehicle, they ignore you for good!"
When you are about the purchase, they are all good but after you buy; unfortunately, they ignore specially Andrew Helmy! He even does not let you sit in his office. This guy forget to close my friend's deal so his previous sold car was open and bank was withdrawing every two weeks. He realized they took 4 times. Because he cant speak well; they sent him home. For same reason I went there and Andrew realized he forget to fax the paper.. He does not apologize and we left but after two weeks another payment taken for old vehicle and we went again. He literally said "Go outside call your bank and ask why?" he did not even replied to our saluting. When I start to yell he showed outside and left his office. Anyway, we called the bank and we actually closed the old car issue. So, I dont even want to say that he changed the bank td to cibc; they took all weather matts to basic ones which rear right matt is different than left one. They took special wheel locks to regular ones and its box is still in the car. So I purchased brand new 1500 dodge ram but whatever it comes with it was not there. When I try to explain another sales person, they said your sales rep got fired so we cant do anything.
"Dymitro in sales is awesome but service dept sucks"
- Displeased customer
I'm taking my business elsewhere. Terrible experiences even though I bought the brand new car there. Never going to see me or my $$ again.
Great people and they will accomodate you even they’re busy, you will feel safe anytime you need help from them. Perfect choose to buy a car from them.
"Worst service center"
They didn't deliver on the repair they were supposed to do for my car and then they quote me one thing for that repair the first time and then the second time they quoted me double. They don't own up to their mistakes either. If you try to escalate the issue, forget it! Their service manager is a joke. They don't know anything about customer service. On top of all that, they overcharge for everything. Any service or repair at this service center can be done at much lesser prices (with people that are more honest and are more competent with their jobs). Save yourself the trouble, never go to this service center. There's plenty of honest mechanics in the area. I made a huge mistake of staying with this service center for years when clearly they don't value my business.
worst service ever rude advisors oil change take like 3 hours example so unfriendly staff went to oil changers on shepard wow don’t even have to get out from car and half price what i pay at dealer horrible dealership is downsiu never ever i buy car there or go to service there again
"I will never take my car or tell anyone to use the service "
I brought my Fiat 500 with a light out, it was not the light it was the wiring that was under warranty, asked the service manager , he couldn't care less. Called the owner Peter he said he would get back to me and refund my money........ its been 4 months.
"Always consistent and honest service"
- Busy working mom
Been going for years. Very dependable and helpful. Friendly staff too. One Of the staff even drove me home since he was leaving and the regular driver was not back yet.
"Poor Service "With Attitude""
- Never again
Nothing on warrantee every gets fixed without many many horrible trips to the dealer. They use your car to drive around and pick up lunch for staff ect. Ed Cosma the service manager is very rude. Too many horrible experiences to talk about. They do not care and neither does the son of the owner if you try to complain. I will never buy a car there again.
"Excellent customer service at Downsview Chrysler"
My family and I are customers at Downsview Chrysler.
I just want to thanks to the management of Downsview Chrysler: Carlos Baptista, Eli Tamam, Gerry Shelly, and Ed Comsa. Because of their ability to create an amazing team with the highest level of professionalism I would like to mention the names of those employees: Richard Brulinski, Masoud Asgari, A.J., Michael Chetty, Gulnara Ovezova, and Doris Edwards.
All these people are not only kind and decent, but they are really experts in this business. All my family and our friends, who became clients of Downsview Chrysler by our recommendation, got high-skilled assistance in solving any issues, whether it is buying a car, or repairing, or maintenance. They are always getting not just advice and assistance but also a good mood for the whole day, which is most important thing.
All of above employees are an example of impressible and qualified service. I thank all of them for their professionalism. Separately want to mention the hospitality of Doris Edwards. With charming smile she will always find a kind word or compliment.
Thank you all for your help and attention. I wish you all good health and prosperity.